We booked into this hotel as part of a trip into the low countries for its convenient location near Bruges. The website gave no warning of what was to come.
We were booked into adjoining rooms as requested but the hotel reception had no idea how wide the inter-connecting door was or whether our son's wheelchair would fit through it - it didn't.
The carpet in one room had a huge vomit stain on it. When we got the manager up to show him, his first words were "This needs to be shampoo cleaned but the cleaning staff have gone now so I don't know what to do!" I nearly went mad at this point but requested that he put us in a different room, which he duly did. Great, we thought, problems sorted. Not a chance.
We hung up a breakfast request on the door to one room and took the other to reception to guarantee that we got some food first thing in the morning as we wanted to make an early start. We have had issues with hotels in the past not collecting these requests and so it proved again. Good job I woke up early to check and they had not collected it. So I phoned through to reception and the night staff apologised saying that they had missed our rooms on their rounds at 4am - sorry but it was there from 9pm an we were the rooms closest to the reception desk! So one breakfast tray arrived with many apologies but the other one didn't. Another phone call through to reception where we had personally handed the form the night before - they had lost it and offered to go to the kitchen to look for it! No we wanted the other breakfast tray! 10 minutes later I had to go into the kitchens to find out what was going on and they were still looking for the form! By this point I had had enough. I said hat we didn't want the breakfast any more. We did get the first tray for free in the end but it was not the point.
- Official Description (provided by the hotel):
- Contemporary Three-story Hotel situated in quiet wooded surroundings; 1 km from motorway; 4 km to city center. ... more less
- Reservation Options:
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- Also Known As:
- Leonardo Hotel Bruges