having fairly recently been made a wheelchair user, I hadn't thought to ask if the hotel was suitable. In my situation, the hotel informed me that it wasn't suitable and very kindly agreed to refund the fees. Due to my card having been cloned whilst in the USA recently, I had to have a new card and this considerably complicated the refund issue with the banks etc. Ellen from the Ter Brughe was so helpful, going out of her way and making every effort to help reconcile the matter, which took several weeks.
To me this is an indication of first class customer service and although regrettably we didn't get to stop there, I have the impression that those who do will find a wonderful, helpful Hotel. Once again, thank you so much Ellen and the Hotel Ter Brughe from a very happy and satisfied Jack & Lesley Thomas
- Official Description (provided by the hotel):
- Hotel Ter Brughe is situated in the centre of Bruges. The Markt, the shopping streets, all main attractions, nice restaurants and cozy bars are within walking distance. Along one of the most picturesque canals in the peaceful old quarter of St.Gillis, between the Augustine Bridge and the Tower Bridge , you will find the hotel. The oldest reference to the building dates from 1470. Believed is that the beautiful vaulted cellar is older. Built originally as a warehouse for goods which were brought here along the canals, it serves today as a magnificent setting for your buffet breakfast. The hotel is non-smoking and has 46 comfortable rooms. Since 1985 hotel Ter Brughe is a listed building. Therefore there is no elevator in the hotel. ... more less
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- Also Known As:
- Ter Brughe Hotel
- Ter Brughe Bruges