My partner and I stayed here in August 2010.
We were initially planning on staying for just one night but when we arrived into Bruges we fell in love and decided to stay for two, the hotel had the space and although we had to move rooms, we did not mind. My complaint is not to do with the rooms, we found these to be clean, quiet and comfortable, the problem was with the attitude of the staff...
On our first morning in the breakfast room (which had no atmosphere and was so quiet, we both felt like we could not have a relaxed conversation without disturbiing others in their silent breakfasts), my parnter dropped a piece of ham on the floor, she did not want to eat this and instead of leaving it on the floor she tried to pass it to a member of staff through the open kitchen door to put in the bin. The guy on shift gave her a look, did not say anything to her as if she should have just left it on the floor for others to slip on, which made her feel quite uncomfortable and embarassed.
In addition to this, on the second morning we wanted to take a couple of croissants with us for our lunch. I know some may think this is wrong but I dont see the harm in taking a pastry with us-what is the difference between eating it there in the breakfast room or in a couple of hours time somewhere else? People take breakfast rolls all the time in sure! The reason we were taking the pastries was because we wanted to eat them away from the breakfast room as the atomsphere felt similar to a morgue!
The woman on duty noticed that we had the two pastries on the table and we were not eating them, so must have guessed we wanted to take them with us. I then had to endure her standing next to the washing area staring at me intently, keeping an eye on her pastries (this went on for around 15 mins). When I awkwardly put one into my bag,the lady came storming out, walked up to me, leaned in and said 'this is a breakfast room, not a lunch making room'... I was so shocked I simply said 'ok' , she walked away back to her post and continued to watch us. Feeling like criminals we left the breakfast room.
What upset me the most was the was she spoke to me. As most of the guests were middle aged, I believe if I had been an 'adult' and not a silly 23 year old she would definately not have spoke to me like that. If I am paying the same money as 'adults' I expect the same treatment.
I want to stress that there was nothing wrong with the room, but from the moment we arrived there we did not see one smile, we feel there was a lack of hospitality about the place, which is a shame when you visit such a beautiful town. I wish I had had the courage to say something to her but at the time I was in a state of shock at being spoken to so rudely by someone who is meant to build their business around welcoming hospitailty. The only time we saw a smile was when we paid our bill at the end of our stay!
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- Also Known As:
- Bryghia Hotel Bruges