I do not aim to bore you (inevitably though, it will happen) with my long list of what is wrong with Hotel de Goezeput. If you already know you are not staying there, move on to something nicer and do not even waste your time on this. If, however, you think that the bad reviews are simply unfortunate slips in otherwise great hotel, do consider my points to avoid ending up like me, bitterly wishing to have chosen ANY other hotel over this.
If the hotel staff were honest about what they are offering to guests, I would not complain here (even though serious gaps in professional service are too hard to tolerate). The website promises you exactly what a couple wants for a romantic getaway: great cosy rooms in a small family hotel, close to city centre, interesting interior style, affordable price.
The website does not, however, promise (or warn you about) the following:
- Your room will resemble the pictures no more than Cork resembles Bruges.
- If you want a room that is the same as photographed, you have to ask for one of the 4 rooms on top floor which are “luxury” and therefore will cost you more. You have to request them separately during booking, but the website does not give you that option or tell you about it.
- The hotel did not charge us for changing to the top room, and that’s the only decent thing they did. We could not change the first night as the extra night was added in a hurry due to the airline changing in our flight days. However, the second day, when rooms were available, at first the receptionist did lie about availability of those “luxury” rooms.
- The website does not say that staff will storm into your room while you are there without even waiting after a knock (and will not apologize when confronted about it).
- There is no “Do not disturb” card available, so expect to be disturbed. Literally. As above.
- The website does not provide pictures of old bed covers, broken furniture, stained towels and stained extra pillows in the “standard” rooms.
- The website does not show chipped paint, broken shower cabin doors, dusty drinking glasses or absence of liquid soap near sink in the “luxury” rooms.
- You will not be told in advance to expect smell of cigarettes (that was apologized for, but a suggested way to rectify it was, I quote, “to open the window”. This is quite witty, but the receptionist was not kidding). This only happened in the “standard” room but could have easily happened in any room since the smoke alarms were nowhere in sight.
- The cleaning lady forgot to leave fresh towels for used ones. So we came back to the room at night to find one towel for both of us. The receptionist is not available in the evening, so we helped ourselves from the wardrobe in the hall, where the towels are stacked. I know this is a human error that could have happened anywhere, but in this hotel it’s just one of the long string of things that went wrong. I did not even bother to complain about this to the staff, as I preferred to interact with them as little as possible already at this stage.
- Breakfast, thankfully, was alright. Nothing special or interesting, but at least no unpleasant suprises there.
In summary: avoid at all cost. This was absolutely the worst, most disappointing, stressful hotel experience I have had.
- Official Description (provided by the hotel):
- The ideal spot for getting to know Bruges and its inhabitants. Recommended by "The Rough Guide" and "Le Guide du Routard". Karel will give you a friendly welcome to the charming family hotel "De Goezeput," located in an 18th century monastery. He recently renovated the ground floor to create a modern bar-salon where the local inhabitants of Bruges also like to drop in for a drink and a chat. We will offer you a pleasant stay and warm hospitality in a delightful setting. The hotel is situated in the historic center between the Cathedral and the Our Lady Church, just a 5 minutes walk from the Market Square and close to all the main touristic spots and museums of Bruges. It is the perfect base for exploring all aspects of the city of which we are so proud. - Modern lounge with cosy fireplace - Terrace - Free internet + Wireless LAN - All rooms have television and a private bathroom with toilet and shower. - Children under the age of 3 stay for free in their parents room. Bar: Monday - Thursday open until 9 pm Friday and Sunday 11 pm Saturday evening closed. PARKING: you can park the car in the guarded parking which is situated to the left of the front of the railway station. Cost: 3.50 Euro/24h. The hotel is only a 10 minute walk from the station. ... more less
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- Also Known As:
- De Goezeput Hotel
- De Goezeput Bruges