I have never written a review of a hotel where I never stayed, but I must advise anyone considering this hotel to triple-check with the owner on the dates of their stay. I made reservations for one night in October for 2 twin rooms, two and a half months in advance. There were some back-and-forth e-mails between myself and the owner, before I actually made the reservation and received a confirmation number.
Three weeks before the date, the owner e-mailed me to say he had made a mistake with my reservation and had put me down for another date. He said he had booked another party at the hotel for our actual date and was therefore unable to accommodate us. I was upset, to say the least, particularly as I was due to leave for Europe in a few days (Brugge was only one destination along the way). I asked the owner if he could find another hotel for the 4 of us for that one night, but he refused. He gave me the names of 2-3 other hotels, all of which were booked solid. I e-mailed him again, but he just gave me the name of a general hotel website and said he could help me no further. I was extremely disappointed by this chain of events, but I did manage to find other accommodations shortly before leaving for the trip--thank goodness.
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