My small family stayed there for a long weekend. We booked the rooms via their website and had problems with our reservation. Please, please, please call to confirm your reservation and you will probably receive far better care than we did.
When it was realized that we had jacked up the reservation the owner was very short with us and stayed that way the whole weekend. We never felt comfortable or welcome.
The hotel itself is absolutely nothing special. We stayed in the attic or the 4th floor with a tiny little room, tiny little bathroom and windows you could not look out of if you were over 5'3" tall. The bed was comfortable and the place was for the most part clean. The "family" rooms are on the top floors and if you've ever had to hike your luggage and a two year old up 4 flights of steep stairs you know why we won't be staying there again. If you have the slightest physical disability request a 1st floor so you only have one flight to climb. Breakfast was your standard European spread where the only thing hot is the boiled egg.
I was worried that it was going to be a noisy neighborhood as there is a hostel next door but it was fairly quiet. It is a quick 10-15 minute walk to the city center and right off of a fairly chic shopping street. There is a plethora of restaurants in the general area- but be aware very few are family (or two year old) friendly.
There is no parking at the hotel and the owner told us to park at the train station for 2.50 Euro and was about a 10-15 minute walk back. However, you can park in the city center lot, pay 8.70 Euro and have a 3-5 minute walk. A lot easier with luggage!!
Brugge was a pretty little city that is easy to walk. I encourage you to take the carriage ride first. It is a great way to get your bearings.
I can't not recommend this hotel, but if you do choose it, please confirm your reservation with the hotel, ask for a first floor room, and don't take your children.
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