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“Magnificent hotel - spotty service”

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Hotel De Tuilerieen
Ranked #20 of 97 Hotels in Bruges
Certificate of Excellence
Mendham, New Jersey
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Magnificent hotel - spotty service”
Reviewed 10 August 2014 via mobile

The common areas of this hotel are gorgeous. My husband and I had a very spacious room with a sitting area. It was one of the most beautiful rooms we have stayed in with a non-working but elegant fireplace. It looked like a fantasy flat in Paris. The bathroom was not updated but good enough and spacious. I'm not sure if our room was typical.

The only negative was that reception was snobbish and not very accommodating. It may have been just the woman on duty our two nights.

Overall, I would definitely recommend this hotel.

Stayed August 2014, travelled as a couple
Helpful?
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,503 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (261)
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English first
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 August 2014

Had a great experience here with my wife and small baby. The hotel is bang in the middle of Bruges, so close to the main square, which meant we didn't have far to go to see the sites and grab a bite. decent size car park too.

The room was lovely, great size that accommodated us very well, inc mini fridge (storing babies food) and kettle (making up the formula). They provided a good size Travel cot too... Its a very clean hotel and the staff were helpful. There is lift access to all the floors that fitted the buggy (Bugaboo Chameleon) very well, the only hurdle was the front entrance has four steps you need to negotiate. Rear entrance is fine.
This access was good as our 6 month old is a good sleeper, so we placed her in the buggy asleep in the room while we got dressed rolled her to elevator down to lobby n rolled out to dinner with little fuss...(except those few stairs) and same on the return... she didn't wake up once.. which allowed us to make the most of Bruges lovely warm evening. (not out too late of course)

The spa/swimming pool area was lovely, the next morn we made the most of these facilities and it was lovely and quiet, very well maintained too, got our little one in the pool for a dip and it was great

We didn't take up the offer of breakfast as we felt there was prob better value out in the squares and also we wanted to make the most of our time in Bruges.

Apparently all the rooms are different to each other. We stayed in a very modern room which was lovely, although i do wish maybe we had stayed in a room a bit different to the norm. But maybe next time...

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Lovinit4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mountain View, California
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 August 2014

Very poor experience, the rooms are nothing like the photos, basically done out in cheap Ikea like furniture and the hotel staff where very rude when we had a problem. While the location is central - Bruges is a very small town so most hotels are equally well positioned.

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Glen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 July 2014 via mobile

We arrived and found this hotel that has had great reviews and also a pool which was on my wish list. The reception staff were very friendly and helpful. The room was lovely and large and the bathroom was almost as large as the bedroom, a plus for our baby. It is beautifully situated right on the canal and a pleasure to return to after walking around Bruges.
Unfortunately we ended our stay here with a not very nice experience as when checking out and making sure we had all our bits, we opened the bedside drawer to be greeted by a unpleasant used pair of knickers. We complained and were told that house keeping obviously failed to do their job on this occasion. For the amount we payed
we we're let down sadly this should NOT happen in these hotels that charge high rates, they need to cover all parts of service to a high standard. Sadly we stayed at Martins hotel the following night which was half the price and with an amazing breakfast thrown in. And extremely clean. Management need to acknowledge that service in every area Is key when charging high rates.

Stayed July 2014
Helpful?
5 Thank emmaellis007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 July 2014

My husband booked this hotel as there was a sale on expedia otherwise we prob would be able to justify it. The staff were very helpfull on check in organising a room before the actual check in time as I had a baby I needed to breastfeed *immediately*. Our room was beautifull and si was the bathroom. Located right on a canal with a 5 min walk to the main town. The bar was georgeous, everyone friendly. Def recommend.

  • Stayed July 2014, travelled with family
    • Cleanliness
    • Service
Helpful?
Thank super yacht l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiter, Florida
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 July 2014

We were only able to stay one night and wished we could have stayed more.. We were traveling with children from 9 - 18 years old and they as well begged to stay..The hotel is stunning, the rooms are all different and all special. The breakfast is beyond generous and set up beautifully. The girls at the front desk went above and beyond. My daughter hurt her foot and they couldn't have been more helpful and compassionate. Beds super comfy, room perfectly clean. Added to the magic of Bruge. Every restaurant they recommended was wonderful. Can not wait to go back.

Room Tip: we stayed in loft rooms, while all of ours were wonderful, i think the main floors would be even bet...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank tskelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 July 2014

Very pretty hotel situated right next to the canal. The staff are very helpful and accommodating. Our room with its high ceilings and gorgeous décor was a delight. The bathroom and main room were good sizes. Everything was pristine. There is much to explore in this hotel, with its many staircases and winding hallways. By far, the best hotel of our trip. There is parking at the back of the hotel, which is very convenient situated at the city center. There is a small pool, a terrace, and lovely sitting rooms. The male manager, who was working during the day (July 6-9) was somewhat stiff, and could have been more accommodating when I asked for a coffee because our in-room coffee maker's electrical was so very short that it couldn't extend to the electrical outlet without placing the coffee maker on the floor. Aside from this one person, the rest of the staff were quite pleasant. Just a small thing, so I wont let it influence the 5-star rating I gave the hotel.

Room Tip: The views from either the front or the back are quite lovely.
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel De Tuilerieen

Property: Hotel De Tuilerieen
Address: Dijver 7, Bruges 8000, Belgium
Phone Number:
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Bruges
#14 Business Hotel in Bruges
#20 Family Hotel in Bruges
#21 Romantic Hotel in Bruges
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel De Tuilerieen 4*
Number of rooms: 45
Official Description (provided by the hotel):
Atmospheric hotel housed in elegantly restored 15th-century Flemish mansion, decorated with antiques, art objects & rich fabrics. ... more   less 
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Also Known As:
De Tuilerieen Hotel
De Tuilerieen Bruges

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