we were very disappointed with the greeting we received at the hotel. The receptionist, whilst checking in some of our party, continued to answer the phone rather than finishing off each check-in. We were refused access to our room as we were told it was not ready and would not be ready until at least 3.00pm (it was 2.55pm at that point) but apparently the rooms for members of our party who had not yet arrived were ready!!!!!There was no flexibility allowed in this regard. Also one if our party did not wish to use the elevator and we were told that there was no stairs until the second floor which of course turned out to be untrue. When we asked on three separate occasions to speak to the manager we were told there was no manager there at the time. Despite having a do not disturb sign on our door to avoid being bothered by the cleaners the hotel took it upon themselves to phone us instead to make an appointment for the cleaners to make up our room. Also when we phoned down to reception the phone was answered but the receptionist was clearly not ready to take the call and continued to deal with someone else at the counter. It seems that reception is not sufficiently manned and is currently being run in an unprofessional manner. Breakfast was average. Overall impression not very impressed. Having stayed at the neighbouring Casselberg Hotel for the same rate just a few months previous we were sorry that we had decided to try this one.
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- Also Known As:
- Oud Huis De Peellaert Hotel Bruges
- Oud Huis De Peellaert Bruges