We chose this hotel for its central location and because the pictures looked good.
We arrived at 2pm and we were told that the room would not be ready until 3pm. The young lady at the reception desk was borderline rude. We waited in a tired lobby with fake and dusty flowers.
When we finally checked in we were told that we would receive an upgrade and were given a voucher for 2 glasses of cava.
The room was on the ground floor overlooking an alley and and a portaloo because road works were in progress. The chandelier was nice but the room looked in need of an update.
We asked for the original room but we were told that the hotel was full. After a while, they showed us a room at the rear. One had to walk out of the hotel and cross a parking area for 5 cars. We took it and went out. When we returned we soon realized that there was an awful stench coming from the bathroom. The heating made a loud noise. We called reception and a young member of staff appeared with an air spray. He was most apologetic and told us he would put a note for the morning staff to follow up on our complaint.
The room was cramped and there was very little space between the bed and a cupboard that housed the fridge. The carpet was heavily stained. The room overlooked the parked cars.
The continental breakfast was disappointing with scrambled eggs that were overcooked and cold meats that looked pretty awful. The croissants and the honey were good.
The room, however, was spacious, bright and clean.
We asked to see the manager but he was not available. A second receptionist informed us that she could speak 5 languages which was of no interest to us. She could not deal with the public and needed training.
We were finally shown another room at the rear and we accepted it because we were not spending our short break (3 nights) in the hotel lobby complaining. The room was on the ground floor overlooking a small garden.
All the furniture in the 3 rooms was old and tired.
We spoke to the assistant manager the morning we left. She explained that the smell was caused by the non functioning air conditioning. We immediately thought of Legionnaire's Disease! She apologised and told us that tourists preferred the rooms at the back because they were quieter.
The main road is dead quiet but there is a hostel. Perhaps it was too cold for students/drinkers to hang out.
We would never go back to this hotel. It was disappointing and rather spoiled our visit to Bruges.
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- Also Known As:
- Oud Huis De Peellaert Hotel Bruges
- Oud Huis De Peellaert Bruges