My husband and I stayed there for 2 nights in Jan 2010 to celebrate my birthday over a weekend. We requested a double bed and they confirmed this in our booking by email. When we arrived, we discovered they had put two single beds together with separate quilts. I slept very badly with the big crack down the middle of the bed and the separate quilt covers letting in the cold air. When we asked them about this, they responded that they do not have double beds. This is not what you expect from a 4 star hotel. You can get double beds even in hostels or 3 star hotels and they should have said something before we booked the room given that we were very clear with our requirement. For the second night, they attempted to fix things by giving us one double bed quilt cover (so it wouldn't end up on the floor). I asked for a discount given the inconvenience and the fact that this was for a special occasion but they refused. On this basis, the service was very poor. The service level is illustrated the most when something goes wrong and they refused to give us a discount when they didn't provide what we had booked. The room was very clean which is essential on my list of requirements for a hotel. The breakfast was very good but there was no room service which I found odd for a 4 star hotel. One other complaint is the lack of security. They give room keys to anyone without checking ID and they told us to leave our luggage (with no ticket) in a room where anyone could have taken the bag away. If you are travelling with a friend or family member or partner and you are happy sleeping in individual beds -go there, if you want a romantic getaway - stay away! I think it is set up for huge tours of people sleeping in separate beds.
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- Also Known As:
- Oud Huis De Peellaert Hotel Bruges
- Oud Huis De Peellaert Bruges