How disappointing. My holiday was cancelled because I contracted swine flu. To avoid spreading this disease I cancelled my stay at the hotel. Veronique however thought it was appropriate to make a profit out of my bad fortune and charged me not just one but both FULL nights. So even though I did not use any of their facilities or eat their food I had to pay in full.
This is not what I would consider good customer service. Needless to say, I won’t be making another reservation here. Every other hotel would have charged just one night or charged a penalty – but not the full price for the whole stay.
- Official Description (provided by the hotel):
- The Hotel Alegria *** is a small Hotel de Charme, with a wonderful hidden garden overlooking a monument "The tower of the lords of Gistel " The location is top as only 100 meters from the Market square with it's famous Belfry ; shopping and historical area. The Hotel Alegria *** Manor houses dates 1890 .Hotel Alegria *** offers a lift , a garden and a hotelgarage ( 15 euro/night ) connected to the hotel. You will be charmed by the painted doorpanels,the massive oak floors the high ceilings with the ornaments even one with an original painting and the hand sculptured stairway head. All hotelrooms are created in soft colours We offer small double/twin , large or comfort triple rooms and comfort rooms with gardenview or superior room all constantly upgraded Each bathroom is different offering an A++ ventilation system and bio Cotton XXL towels . Rooms offer large bedding with bio mercerised cotton XXL sheets , smart flatscreen tv offering 45 channels ( incl all english ), a little fridge bar, coffee and tea facilities , a bottle of mineral water vittel , free wifi ( with security code ) are offered inclusive at Hotel Alegria *** In the morning a wonderful freshly made buffet breakfast is offered with view into the garden or in the garden as soon as the weather permits it. The buffet offers freshly squeezed orange juice, daily fresh fruit salad, delicious cheeses and fine meats some vegetarion products , a range of cereals and breads ,viennoiserie ,yoghurts etc etc We love our Hotel Alegria *** and hope you will do the same! We are looking forward to welcome you. The family De Muynck Hotel Alegria *** ... more less
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- Also Known As:
- Alegria Hotel Bruges