The day we arrived was terrible because we had lost our backpack during our travel between Brussels and Bruges. Then I understood why this place was named Alegria. Mrs. Veronique was so helpful on helping us and our gray day just changed. We recovered our backpack a couple days later. Meanwhile we enjoyed our stay at this wonderful place. Very well located, clean and a nice breakfast. It was not perfect because we had a big luggage and there is no elevator to access the rooms, so we had to carry it. If we have a chance to come back to Bruges we will definitely stay here again.