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“excellent hotel”

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Best Western Premier Weinebrugge
Ranked #30 of 97 Hotels in Bruges
Certificate of Excellence
Reviewed 29 June 2014

We stayed here on an overnight stop on our way to Spa and were pleasantly surprised by this hotel. The receptionist was extremely friendly and helpful and we were checked in within a few minutes. The room was suberb, very spacious and with everything you need. The breakfast was very good, a special touch is boiling the egg yourself with your own timer so no luke warm blue boiled egg for breakfast! We found the taxis a good way getting to town. We enjoyed our stay very much and will definitely stay here again.

  • Stayed: June 2014, travelled as a couple
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Thank Runold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weinebrugge, Manager at Best Western Premier Weinebrugge, responded to this reviewResponded 13 July 2014

Thank you for the kind words. It is our goal to make you feel a little bit at home, and if we succeed, we are very happy. See you soon, I hope.

Luc Vanlessen
Manager

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Reviews (441)
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132 - 138 of 441 reviews

Reviewed 22 June 2014

The rating is predominantly for the Hotel (building / cleanliness / breakfast) & the receptionist we encountered the most:

We received a very positive greeting by the Receptionist, and were quickly checked in & in the back of a Taxi to central Brugges: (See previous reviewers about limited frequency & distance from the town).
Having been up (driving & sightseeing) for about 17 hours, we werent very happy with the wait for food after our order was taken in the Hotel restaurant, & the main course (when it finally arrived) was barely adequate. We were 'unbritish' and complained in the morning - but full credit to the Hotel, they were already aware and credited back some costs as compensation.
We found the beds to be nice and firm, and slept very well on both nights in our comfortable room.
Local Police decided to have a blitz on taxi's the next evening - which caused a delay in our return,(as no taxi seemed to want to come into Brugges) but again the receptionist came to greet us, and apologised for the delay and credited us costs back.

The quick and positive way that the Hotel dealt with our issues certainly needs to be praised, and the Hotel itself (including the breakfast) were pretty good. We know that we were unlucky with the taxi checks, and were generally more than happy with the Hotel itself.
Its a good stop over point between the UK and central Europe (a short distance off the main travel route),

  • Stayed: June 2014, travelled with friends
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Thank ViewfromtheHills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weinebrugge, Manager at Best Western Premier Weinebrugge, responded to this reviewResponded 13 July 2014

Thank you for taking the time for these comments.
I am very happy that you made a difference between the services at the hotel and the services from the taxi company.
And I do appologize again for the inconvenience at the restaurant. I can assure you that it is very unusual and it has been adressed to our staff.

Yours sincerely,

Luc Vanlessen
Manager

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Reviewed 19 June 2014

We have stayed here twice as a group of men on a golf tour. The hotel is perfect for our needs with quite large air-conditioned rooms, free parking, wi-fi, a competitively priced bar, and good breakfast. We negotiated an excellent well-priced dinner with wine for our group. It is easy to go downtown; a 9-seater minibus costs €13.50 one way. One downside we encountered on both our visits - they allow smoking in the bar, which is illegal. It drove us out. I see that the management have responded to this criticism before (December 2013) saying it was "an isolated incident"; obviously not.

  • Stayed: June 2014, travelled with friends
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Thank Sarich100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

The hotel was really nice in a good location especially for getting into Bruges, our room was very large and cleaned well every day. We particularly liked the chocolate beside our bed every night, it was a lovely touch. The staff were very helpful and friendly, always had a smile for you and we were made to feel very welcome. I would recommend this hotel to anyone looking to spend a few days in the Bruges area.

Room Tip: We were in the new block, our room was very quiet, and we had patio doors so we could sit outside in...
  • Stayed: May 2014, travelled as a couple
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Thank Liz4926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

We were a group of 14 on a golf tour and were very warmly welcomed at reception who went out of their way to find us a great restaurant for the evening in town, becuase we had not booked the hotel restaurant and they were full. We had prebooked another restaurant the following day so did not experinet the hotel restaurant for dinner, only breakfast which was very good

As others have noted the advertising of the shuttle service is a little limited so we needed to book taxis into town but this costs only 16 euro for a 7 seater.

The rooms were well equipped and very comfortable and the bar cosey and welcoming.
Overall an excellent hotel that I would recommend without hesitation

Room Tip: some rooms have a walk in shower rather than shower over a bath that you may prefer
  • Stayed: May 2014, travelled with friends
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Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weinebrugge, Manager at Best Western Premier Weinebrugge, responded to this reviewResponded 14 May 2014

Thank you very much for your comment. We hope to see you back soon again.

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Reviewed 9 May 2014

My wife and I stayed at this marvellous hotel for three nights over Easter, and of all the hotels we have stayed at this was a `Jewel in the Crown`. Our suite was excellent with a beautiful spacious bathroom , and very comfy bed. The restaurant was that good we ate there every night , instead of venturing in to Bruges. The car park was spacious, and the staff faultless. I would not stray anywhere else in Belgium. My only problem ` they would not let me kidnap that gorgeous ginger cat `

Room Tip: Our suite near the front was excellent
  • Stayed: April 2014, travelled as a couple
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Thank snowyrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weinebrugge, Manager at Best Western Premier Weinebrugge, responded to this reviewResponded 11 May 2014

Thank you very much for this superb comment. I will share it with the team. It will help them to continue doing these daily efforts to make our guests feel a little bit at home. The cat is another problem. He is very expensive and only eats exquisit restaurant food. You would bring him back after a couple of days ...

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Reviewed 1 May 2014

The hotel is nice and clean. People will be nice as long as you don't complaint at all. The internet allows you to receive mails, but, unless you work with yahoo or gmail, you are not able to send e-mails. In our case due to our business we need to use magic jack which was not possible to use. The minute you complaint the ask you to leave and never come back. I was so surprised about the way Mr. Luc treated my husband, you can't just say to a guesst, leave and never come back! A hotel is there to give service to their customers even more when they complaint about a service that is not working properly! In our case, we had to go to a simple hotel near by, True value to be able to use the internet properly. Don't worry Mr. Luc, we will never come back!

Stayed: April 2014, travelled with family
1  Thank V. C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weinebrugge, Manager at Best Western Premier Weinebrugge, responded to this reviewResponded 11 May 2014

Dear Madam, as I told your husband and as I already responded to your complaint at BW, the internet was and still is fully operational. Everybody can use the internet wireless and for free. We got your husband in contact with our computer technician. They solved the problem by altering settings on his laptop. We are open since 2007 and never had complaints about our internet, everybody states that the internet works perfectly. Whatever we did to try to help your husband with his daily complaints, didn't help. Each time he accused us of not wanting to help and I am not going to repeat the words he used ... And yes, in such a case I don't like having such a person in our hotel.

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Additional Information about Best Western Premier Weinebrugge

Address: Leikendreef 1, Bruges 8200, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#9 Business Hotel in Bruges
#18 Family Hotel in Bruges
#19 Luxury Hotel in Bruges
#26 Romantic Hotel in Bruges
Price Range: £68 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Premier Weinebrugge 4*
Number of rooms: 30
Reservation Options:
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Also Known As:
Best Western Premier Weinebrugge Hotel Bruges
Best Western Bruges
Bruges Best Western

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