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Hotel Dukes' Palace Bruges
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Reviews (3,049)
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All reviewsbelgian chocolatered poodlebeautiful hotelstar hotelgarden viewturn down servicesteam roomsuperior rooml'occitane toiletriesmain shoppingunderground parkingpublic areasthe location is perfectbreakfast was amazingsmoked salmoncoffee machinehotel bar
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1,888 - 1,893 of 3,049 reviews
Reviewed 20 March 2011

Amazing hotel, staff and location. I was there in honeymoon and really enjoyed. The restaurant is very expensive.

  • Stayed: June 2010, travelled as a couple
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Thank Derbli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2011

Booked in advance and saved on room rate. Lovely well presented room.
Only complaint is that checkin and check out can be slow. They have 2 desk and on arrival they spend alot of time with each guest discussing the town etc. Once the queue is 2 deep you know you will be there a long time.
Recommend.

  • Stayed: March 2011, travelled as a couple
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Thank hertshezbulla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2011

The fact we were upgraded from a deluxe to a Junior Suite overlooking the Garden without asking may shade this review.
However the hotel staff could not have been more polite and helpful.
Stunning Hotel at night and great location for an abundance of restaurants.
If a deal was available and you could afford it try a Junior suite.
If you like this Hotel then you would enjoy the Cafedral and Park restaurants

  • Stayed: March 2011, travelled as a couple
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1  Thank SpursfanN17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2011

We stayed one night in a superior room.

The plus:
- clean
- friendly personnel
- cosy bar (try the Kempinski Royal Sekt sparkling wine)
- spa
- the prestige of staying in the old Dukes of Burgundy's palace

The minus:
- paying wifi
- very average breakfast (hearthy and varied but average quality and not really tasty)

  • Stayed: February 2011, travelled as a couple
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Thank Cravate-Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2011

A very excellent hotel that must be on everybodies list. But beware. I had lunch there on 20/2/2011 and ordered a starter and 6 oysters. The oysters were served warm, albeit on a plate of ice and showed signs of having been opened for a while. I ate 4 of the 6 before concluding that these were not good oysters! Within 5 hours I was fighting stomach cramps and vomiting. Much worse was to follow. Inevitably when phoning the hotel and asking to whom to direct a complaint I was told 'Oh that's a surprise sir you are the only complaint'. The inevitable corproate whitewash. I object strongly to being poisoned, however prestigious the establishment may be. Enjoy your stay but treat the restaurant with caution! At the point of writing this my throat remains sore form vomiting!

  • Stayed: February 2011, travelled as a couple
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1  Thank tonyrobinson1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DukesPalaceBruges, Concierge at Hotel Dukes' Palace Bruges, responded to this reviewResponded 28 February 2011

Dear Sir,

Thank you for your valuable comments.

After inspection of the oysters at the hotel and with the supplier by the federal agency for the safety of the food chain (FASFC), they were free of any irregularities or health hazards.

Rest assured our oysters are of the highest and freshest quality available in our region.

With kind regards,

The Kempinski Hotel Dukes' Palace Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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