If you are expecting 5 star hotel quality think again. The pool water is cloudy. My daughter cut her foot on the mouldy decking round the pool. The room was okay then one day we came back from town and there was water pouring through the ceiling due to faulty air conditioning. Luckily none of our belongings were damaged. Then in the middle of the night I heard sparking and discovered the tap which was leaking and had been flooding the wash area all visit was now dripping onto electrics under the sink. We were able to turn the electricity supply off to the room but i was unable to sleep with worry about what next. When we checked out and requested they consider a discount considering what we had endured I was told it was up to me to inform them of problems, they took no responsibility! I was told these things happen in ones home, it is normal, em, actually I don't have water dripping on electrics in my home AND I don't charge people to stay in my home.
We left with the understanding that the director would call us to discuss. When we returned home they had charged the full amount to my card. If this hotel had been in my own country I would be taking legal action.
Bruges is a lovely place, the people are lovely. Try a different hotel - don't stay here.
- Official Description (provided by the hotel):
- Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more less
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- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges