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“Perfect stay!!”

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Hotel Dukes' Palace Bruges
Ranked #14 of 97 Hotels in Bruges
Certificate of Excellence
Reviewed 20 July 2013

This is a gem of a hotel in the heart of Bruges, tucked away down a side street, it doesn't need to be the centre of attention, it's presentation speaks for itself. Beautiful rooms, lovely grounds and exceptional service, the food was great too! White chocolate and champagne go very well together! I would recommend this hotel, it was everything it could be and more.

  • Stayed: July 2013, travelled with friends
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3  Thank Mellymoo194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 July 2013

This is a great property in a stunning situation. However the two storey suite was not up to scratch with the bedroom being up a small and narrow circular stairway which was difficult to negotiate and always in danger of hitting your head on the way down.
The staff are very helpful and the breakfast excellent and worth a trip.

Room Tip: Don't go for the split level suite. Insust on a room in the main block
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  • Stayed: June 2013, travelled on business
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2  Thank Bigplatcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2013

What makes a 5-star Hotel?

Facilities? Appearance? Location? Service and Attitude?

In all these areas this offspring of the Kempinski family is a very mixed bag indeed.

The location could not be better - right in the medieval heart of Bruges, within a stone's throw of the market place but tucked away in a quiet side street, so no outside noise. The building itself is impressive, and the interior decor stylish and elegant, totally avoiding any kitsch or vulgarity. Facilities are mostly very good - there is a small-ish gym with a few treadmills and rovers, a spa area, and a small but beautiful pool area. The small sauna is great, although no waterbucket is provided so take bottled water if you'd like steam.

The Hamam, frankly, was too grotty for us to go in. There's a fair amount of mould growing and you can see and smell it.

This is a shame in a house that is otherwise so beautiful, so stylish, and proudly shows off public areas that are spotless and a pleasure to be in. The hotel is non-smoking.

Rooms are spacious, well equipped, and some (like ours) are wheelchair accessible. It would have been nice to have a bit if information on the house's history and background in the room folder.

What is it with luxury hotels and WLAN? Wireless internet access should, these days, be included in the price of a upmarket hotel room. Here, you have to chose between "fast internet" (for which you have to pay extra) and "regular" internet, which is free but makes you sign back in every few minutes, so you soon stop bothering with it.

The reception was well staffed, very friendly, professional and efficient. Service at the breakfast buffet was perfect - friendly and attentive without being overbearing. Breakfast in general is a very pleasant affair, tables far enough apart to give you privacy and quiet, and large windows make the room feel airy and light.

It is the Housekeeping that lets the side down and is the reason for the comparatively low rating.

On arrival we found that there were several large blood stains in the middle of the mattress, visible through the sheet. In a hotel of this caliber there is really, absolutely, positively No Excuse for this. It is impossible that the housekeeper did not see it when making the beds, so he/she must have thought this is acceptable. It is not, it is disgusting. Oh and by the way I do know the difference between red wine and dried blood.

We pointed the problem out to reception staff (with hindsight, we should have shown it to a manager) - they said they're sorry. When we returned to our room the offending mattress protector was removed but not replaced - and the housekeeper did not bother to tuck the bedsheets back in and re-do the bed.

Bloodstained beds would be unacceptable in a backpackers, and is certainly unacceptable in a house proudly displaying 5 stars. Apart from the verbal "i'm sorry" from reception we did not receive any apology. A simple card from management expressing regret would have gone a long way.

The next day our room was not made up until late in the afternoon, despite displaying the appropriate door sign and despite several houskeeping staff standing around on the corridors and chatting.

This is such a shame - a beautiful, historic house with amazing staff in a great location, being let down by housekeepers who simply don't care.

Luxury hotels are team work - only if every staff member cares about what the guests think will they have a luxury experience.

If housekeeping is sorted we would love to return.

  • Stayed: July 2013, travelled as a couple
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1  Thank GlobetrekkerOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2013

So, it's 12:43 am...and I'm awake. I'm inclined to put this down to the fact that the music from this Saturday's wedding at the Duke's Palace hotel is still blurting through the hotel. The base is particularly interesting. Our room is on the fourth floor yet still we can't seem to escape the extremely cheesy disco beats. I mean, give me some Indie rock, or maybe some Classical and I might not be so upset...

So, on ringing reception to politely ask when the music is likely to stop, I'm informed that it will continue until 2 am. When I point out that I'm paying rather a lot to be kept awake until that time, I'm nervously informed that my room number has been noted and that I can expect the General Manager to speak to me in the morning. Hmm. I hardly think that's going to assist me in getting some sleep and in ending my holiday on a relaxing note. On the plus side my nervous receptionist vowed to ask 'them' to turn the music down, and to his credit, 20 minutes later, it is a little quieter...although now members of the Wedding Party have started singing along on the lawn below our window. Brilliant.

So, to be fair to the hotel, you can expect grandeur, clean rooms, stylish bathrooms and a nice luggage porter. Good location too - close to the main square but nicely removed from all that hussel and bussel...and, well, noise (ironically). The spa area is very small and the swimming pool can hardly be termed an exercise pool - I'm 5ft 6 and can clear a length with around 3-4 strokes. But for all that a hotel is essentially where you sleep, right? and the more you pay the more comfortable you expect that night's sleep to be. So, my advice would be to check if a wedding is happening on the dates you want to stay.

  • Stayed: July 2013, travelled as a couple
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2  Thank Rosie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

Arriving in this hotel, makes you feel like a prince and princess. A warm welcome, polite, friendly, helpfull and stylish. We received polite information for during our stay in the hotel and a city map with all the attractions and places to be. Our car is parked for us under the hotel in the private parkingspace.
The room was a luxury suite on the 4th floor with view over the garden. Perfect quietness!
In the room was a coffeemachine, a dozen of bathroom products, a sewing kit, bath robes and slippers. The WIFI is charged at 5Euro per day which is a little minus taking in concideration that the prices of the rooms are rather high.
The spa facilities are clean and lots of extra products are foreseen same as clean towels.
Breakfast is heavenly good. Everything is included even a glass of cava or poached eggs with salmon.
I certainly recommand this hotel to everyone who is able to afford this. This is absolutely a 5 star hotel!!

  • Stayed: June 2013, travelled as a couple
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3  Thank SunDJLex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

We booked at the well reviewed Grand Hotel Casselbergh and when we arrived were told they had a problem and were overbooked, but had booked us into another hotel being this one. They did not mention it was a sister hotel at the time. We were given a taxi chit and sent on our way. On arrival we were told we were upgraded to superior garden view room. Walked in and it stunk of stale smoke and was less appointed (no nice bath etc) because it was for wheelchair access (had the equipment for that which is great for those that need it, but not what we had booked for a romantic 5 star experience). Asked to shift rooms, got told not possible as fully booked but house keeping gave a tiny bottle of perfume spray to mask stench - really????? Rooms lack character and are tired and need of professional clean and refurb. Bathroom had peeling paint and shower base leaking under floor edge so spongy and some nice expensive repairs coming up there.
Second problem, woken by grounds people with leaf blowers, and 3 hedge trimmers sounding like chain saws outside our window at 7:30am. Complained to be told oh "sorry". Next issue, free wifi not working - we booked and paid for free wifi, got told "oh sorry, must be too many people on it" yeah at 11pm and 7am ???? No tea or coffee making facilities either - which we specifically chose and paid for at the other hotel. Final issue - the water in the shower goes cold to burning hot all the time - I see another reviewer noted this. Not safe or good and quite low pressure full stop. When checking out I was asked how was my stay - to which I said terrible and all I got was an "oh". I cannot believe such bad service. We feel robbed and deceived and would not have chosen to stay here but were left with few options with no internet and bags in tow on a rainy day. Summary - this hotel is not 5 star, its shabby, lacks character, very expensive for room appointments, does not deliver in any shape or form, shocking service. Stay clear! IF they had any ethics they would have refunded us in part or found a suitable alternative for what we booked and paid for.

Room Tip: Dont bother, there are better hotels for sure, and cheaper.
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  • Stayed: July 2013, travelled as a couple
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6  Thank latabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013

We had a great time at this hotel with the family. We had connecting rooms and we really enjoyed everything about the hotel, especially the breakfast. What kid doesn't love a table of chocolate for breakfast? Our favorite breakfast in Europe by far. Great location, a couple of blocks from the market square. It was the first real king bed that we have had on our trip as well. Beautiful gardens and great service. We highly recommend.

Stayed: June 2013, travelled with family
1  Thank Benandjacksdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dukes' Palace Bruges

Address: Prinsenhof 8, Bruges 8000, Belgium (Formerly Kempinski Hotel Dukes' Palace)
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Bruges
#3 Business Hotel in Bruges
#8 Luxury Hotel in Bruges
#8 Family Hotel in Bruges
#14 Romantic Hotel in Bruges
Price Range: £130 - £377 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Dukes' Palace Bruges 5*
Number of rooms: 110
Official Description (provided by the hotel):
Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more   less 
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Also Known As:
Kempinski Hotel Dukes Palace
Kempinski Hotel Bruges

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