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“Distinctly average”

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Hotel Dukes' Palace Bruges
Ranked #13 of 97 Hotels in Bruges
Certificate of Excellence
Lower Heyford, United Kingdom
Level 6 Contributor
159 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Distinctly average”
Reviewed 1 August 2013

A beautiful setting in a beautiful city - however the hotel facilities and services are distinctly average. It lacks the small touches, which makes a hotel a definite must-return visit.

The hotel is in an old palace, so is very impressive. It is also well located, being just a few streets away from the main square. Check in staff were helpful and polite. The rooms were comfortable and of a good size. However these are all what I would expect from a good quality hotel.

The aspects that I considered to be missing, are those experienced in hotels I return to over and again; such as tea/coffee facilities in the rooms, for the quiet morning or afternoon tea. A complimentary bottle of water (a small cost in comparison to the room charge). Bathrooms that have a bath and shower, after a day of walking round Bruges, it is good to have a soak. Room service menu is very limited, and no number is provided; this came to our attention, as we were wanting to order tea one afternoon, and the phone in the room had no 'room service' button, there was no number in the information book, and dialling '0' didn't work.

So all in all, the hotel is good and if the smaller touches don't impact your decision making, this is a recommended hotel. However for me, with so many hotels to choose from, I would prefer to take my future business to hotels that make the additional effort for customer comfort, those that stand above the others of the same level.

  • Stayed July 2013, travelled with family
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Helpful?
2 Thank Lucles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (402)
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English first
Lagos, Nigeria
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 30 July 2013

Stayed one night at the duke's. Large room and good breakfast.
While I enjoyed this hotel, one lept down: one of the lady at the reception seems unconcerned and prefers talking on the phone for long than attend to weary travellers.
I find the location very obscure to find.
Had a great time, large and clean room with nice toiletries. Worth going and paying for

  • Stayed July 2013
    • Value
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Helpful?
3 Thank tbs4real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 July 2013

Planning a trip to Bruges and looking for a bit of luxury: book this hotel!
Very nice, comfy and elegant rooms in a magnificent building. The rooms, as well as the whole hotel, are nicely decorated and very clean. The staff is very friendly, helpful and promptly responds to your wishes. You get a large buffet for breakfast and for the chocolate lovers amongst you: big chuncks of Belgian chocolat are also on the buffet.
Extra plusses: Valet parking, lovely garden and terrace, in house swimmingpool (small but refreshing), hamam and sauna, massages also available during weekends, turndown service.

  • Stayed July 2013, travelled with friends
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Helpful?
1 Thank TanjaVe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 July 2013

We stayed here for two nights in a superior room. The room was in the new part of the building on the 5th floor. The room was very clean, modern but classic and had great views of The Bell Tower. The hotel itself was in a great central but quiet location. Our first night was the night they had crowned a new Belgium King and the market square had a large live concert. Despite of this loud music outside we heard nothing inside our room which we were very pleased with. It was 30 degrees plus during our stay and our room had the perfect temperature thanks to efficient air con.

The breakfast was impressive with a wide choice - the scrambled eggs and pancakes being our favourite. Excellent continental offering with local cheeses - which were delicious.

The hotel staff were very polite and spoke good English. We are a couple in our early twenties and hotels of this standard in the past have treated us with caution however this was not the case here. We were made to feel very welcome and at home.

If I had to pick a few negatives -
- Better in room refreshment facilities such as complimentary tea or coffee and cold water. 3.50 euro for a small bottle of water was rather over priced (even by 5 star standards)
- Our tv had poor reception and would not pick up the sport channels (other half desperately wanted to watch the end of the Tour de France)
- Could not actually connect to the free wifi on my iPhone - great for avoiding emails but sometimes you just need to connect and this was annoying especially when you are paying enough for the room as it is
- Needs a better in room guide such as partnership restaurants, places they recommend to visit, hints, services they can offer or book on your behalf such as saw Segway tours of Bruges which would have been nice to know on arrival not on the last day

However we loved the hotel...If we visit Bruges again then we would with out a doubt stay at this hotel.

Thank you for a lovely stay in the very romantic Bruges!

  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank Cotswoldfoodie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kindong
Level 4 Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 July 2013

I actually stayed at the Grand Hotel Cassellburgh but they advised us that they had recently also purchased the Hotel Dukes Palace (apparently the only 5 star hotel in Bruges)

We visited several times to have drinks and snacks in the garden/grounds area, a beautiful place and very tranquil where it felt miles away from the town rather than a couple of hundred yards

The soft drink prices were surprisingly reasonable for an establishment of that calibre e.g. around 3 euros which was cheaper than many restaurants and coffee shops etc

The staff were lovely too with a warm welcome always received

  • Stayed June 2013, travelled with friends
    • Value
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Helpful?
2 Thank tiggerwoosis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skipton, United Kingdom
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 July 2013

This is a gem of a hotel in the heart of Bruges, tucked away down a side street, it doesn't need to be the centre of attention, it's presentation speaks for itself. Beautiful rooms, lovely grounds and exceptional service, the food was great too! White chocolate and champagne go very well together! I would recommend this hotel, it was everything it could be and more.

  • Stayed July 2013, travelled with friends
    • Value
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Helpful?
3 Thank Mellymoo194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franschhoek
Level 5 Contributor
84 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 13 July 2013

This is a great property in a stunning situation. However the two storey suite was not up to scratch with the bedroom being up a small and narrow circular stairway which was difficult to negotiate and always in danger of hitting your head on the way down.
The staff are very helpful and the breakfast excellent and worth a trip.

Room Tip: Don't go for the split level suite. Insust on a room in the main block
See more room tips
  • Stayed June 2013, travelled on business
    • Value
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Helpful?
2 Thank Bigplatcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dukes' Palace Bruges

Property: Hotel Dukes' Palace Bruges
Address: Prinsenhof 8, Bruges 8000, Belgium (Formerly Kempinski Hotel Dukes' Palace)
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Bruges
#3 Business Hotel in Bruges
#8 Luxury Hotel in Bruges
#11 Family Hotel in Bruges
#14 Romantic Hotel in Bruges
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Dukes' Palace Bruges 5*
Number of rooms: 110
Official Description (provided by the hotel):
Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more   less 
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Also Known As:
Kempinski Hotel Dukes Palace
Kempinski Hotel Bruges

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