A beautiful setting in a beautiful city - however the hotel facilities and services are distinctly average. It lacks the small touches, which makes a hotel a definite must-return visit.
The hotel is in an old palace, so is very impressive. It is also well located, being just a few streets away from the main square. Check in staff were helpful and polite. The rooms were comfortable and of a good size. However these are all what I would expect from a good quality hotel.
The aspects that I considered to be missing, are those experienced in hotels I return to over and again; such as tea/coffee facilities in the rooms, for the quiet morning or afternoon tea. A complimentary bottle of water (a small cost in comparison to the room charge). Bathrooms that have a bath and shower, after a day of walking round Bruges, it is good to have a soak. Room service menu is very limited, and no number is provided; this came to our attention, as we were wanting to order tea one afternoon, and the phone in the room had no 'room service' button, there was no number in the information book, and dialling '0' didn't work.
So all in all, the hotel is good and if the smaller touches don't impact your decision making, this is a recommended hotel. However for me, with so many hotels to choose from, I would prefer to take my future business to hotels that make the additional effort for customer comfort, those that stand above the others of the same level.
- Official Description (provided by the hotel):
- Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more less
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- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges