Originally booked at a different hotel in Bruges, supposedly into a luxury double room. Turned out to be little more than a cupboard! Tears all round!! Found Hotel Dukes' Palace on the web, walked round there and explained the problem. They found us a junior suite, which they upgraded to deluxe. Their kindness, helpful and friendly manner cannot be bettered. Nothing was too much trouble for the reception staff or any of the other hotel staff. The hotel itself is delightful, the food excellent. The building itself is very impressive. It is also well placed for all the wonderful sights in Bruges. There should be more hotels like this one. Superb.
- Official Description (provided by the hotel):
- Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more less
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- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges