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“In Bruges”

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Hotel Dukes' Palace Bruges
Ranked #13 of 97 Hotels in Bruges
Certificate of Excellence
Chester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“In Bruges”
Reviewed 13 November 2013

When you take a fair lady to a city like Bruges you hope to enchant her with more than your aftershave and book of jokes. To this end and having navigated the multiple room options (a junior, superior suite was where the finger landed) I booked the Hotel Dukes Palace with high hopes of marital success given its 5 star status and THOSE towers. Walt Disney continues to guide my path.
Having trailed the 15 minute walk from the station while carrying the 20kg suitcase (cobbles and wheels make a headache inducing sound; that of the fair lady complaining of the noise) I was exhausted but welcomed with smiles when entering the Dukes. Having been provided with two room keys we entered our impressive bedroom which brought the first smile of the trip from the fair lady. Eveything was in working order and the bathroom contained both a shower and a bath. The toiletries, I was informed, were excellent. Good job I paid extra for them, I said, with a wink.
Upon exiting the building and close by, were restaurants and bars of great order. The city square was a stones throw away (though you'd have to be pretty good at it and able to throw high). The city was lovely. All restaurants I used to enchant my fair lady were of great success, showing that capitalism does have its merits. The following day breakfast was also lovely. I loved the idea that Champagne was included and helped myself to 8 bottles. This is untrue. I doubt anyone ever has any, which is a shame as it just sits there looking lonely. On the downside the sneeky IT manager has put TWO wifi signals in the hotel, one "free" and the other one fast and expensive. Hence they give you slow 'free' wifi with an upgrade option. Shame on them for the price they charge. The Spa was also a bit tired - the steam room reminded me of my old school swimming pool. All the staff were very friendly. They gave you a free chocolate at night. The pillows were the worst I have experienced. There was a choice of an oversized rock hard cushion or a lifeless huge empty one. Though I have taken my personal pillow with me in the past, so fussiness is an issue that I must confess too. Good news - Nice place, great city. Bad news - she said no and told me I can try harder to impress. Thats all folks!

  • Stayed November 2013, travelled as a couple
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Helpful?
7 Thank jimmykurt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (394)
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English first
London, UK
Level Contributor
107 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 10 November 2013

Stayed at this hotel for a weekend break with my wife. Great hotel and excellent service. Breakfast was really good and a great way to start the day. The spa facilities were a great way of ending the day after spending all day walking around Bruge. The bar was really nice to come back to after dinner for a quiet drink although service wasn't the fastest, but still nice way to finish the day. Definitely recommend this hotel and only a short walk to main square. Hotel room we had on 5th floor was reasonable size with satellite tv and free wi-fi and good size bathroom with large walk in shower cubicle and very clean.

  • Stayed November 2013, travelled as a couple
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Helpful?
2 Thank OracLondon_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 10 November 2013

On arrival struggled in to the reception with our bags, no concierge service. Checkin was relatively quick, struggled up to our room with our bags again no assistance, the first time I have stayed in a 5* hotel where they
Ointment you towards the luggage cart if you need assistance and where you are left to get on with it .

Got to our room, first impressions, very nice spacious and functional, however let down by the cleanliness of the bathroom! Hair still in shower, marks up the wall, pubes still in the bath!!!

Unfortunately this marred our stay. To be fair they did send a cleaner immediately.

Room Tip: Get a clean one.
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  • Stayed October 2013, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank Pilgrim-Roamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 November 2013

The hotel is located close to everything in Brugge, but then again Brugge is a small cozy beautiful town. Rooms are very cozy, with nice thought out touches. The lobby and lounge areas are very welcoming. The service was very well tuned.

  • Stayed October 2013, travelled with friends
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Helpful?
1 Thank anoulia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saudi Arabia
Level Contributor
82 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 3 November 2013

We were transferred from the Casselburgh and the lady checking us in seemed to think she was doing us a great favour. There are two desks for check in which are not always manned. The room was fine. The air conditioning was dismal - we called the desk who told us to have it on the coldest temp and the highest fan - which made no difference at all. Reading other reviews the hotel have been aware of the awful air conditioning for some time. It isn't pleasant trying to sleep in a hot, stuffy, room.

The staff were functional rather than pleasant. The hotel itself seemed to lack a pleasant atmosphere. Breakfast was included in our room rate but after the first morning, when we encountered really bad service, we chose to walk into town and eat there. We attempted to have lunch in the hotel but were told that the single table that was occupied was for a business meeting (of four people) and so they were not doing lunch that day. Once more we were made to feel as if we were intruders and not guests.

Bruges was lovely. The hotel, however, was over priced and not welcoming. We will not be staying there again.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Desertblossom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 November 2013 via mobile

Classy hotel and ideal location. But twin beds, not double and no tea/coffee making in the room. It was also too hot, stuffy & seemingly heating couldn't be turned down. Decor, breakfast and leisure facilities very good.
We also were moved last minute from sister hotel castleburg.

Stayed October 2013, travelled with friends
Helpful?
2 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 October 2013

The hotel is very central, high quality finish, royal feel with excellent rooms and service was unobtrusive, but perfect.
Will recommend this hotel strongly for someone that enjoys classic decor, peaceful surroundings, but very central.
We enjoyed the champange included in breakfast menu, good bar and lounge.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Ilse137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dukes' Palace Bruges

Property: Hotel Dukes' Palace Bruges
Address: Prinsenhof 8, Bruges 8000, Belgium (Formerly Kempinski Hotel Dukes' Palace)
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Bruges
#3 Business Hotel in Bruges
#8 Luxury Hotel in Bruges
#11 Family Hotel in Bruges
#14 Romantic Hotel in Bruges
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Dukes' Palace Bruges 5*
Number of rooms: 110
Official Description (provided by the hotel):
Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more   less 
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Also Known As:
Kempinski Hotel Dukes Palace
Kempinski Hotel Bruges

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