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“Perfect Perfect Perfect......”

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Hotel Dukes' Palace Bruges
Ranked #13 of 97 Hotels in Bruges
Certificate of Excellence
Dublin, Ireland
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Perfect Perfect Perfect......”
Reviewed 17 December 2013

This is a beautiful hotel in the perfect location for exploring the old district of Bruges. Every member of staff we encountered was so friendly and really made us feel welcome. The moment you turn onto the small road that leads you to the hotel the view of the hotel is really spectacular and you just know you are in the right place. Once inside the atmosphere is lovely, we arrived early for check in so we headed to the bar for coffee (which was lovely by the way served with little chocolates and cakes on the side), we received a call on our mobile to say that they had our room ready about 30 minutes later. Our room was on the 1st floor and while we did not have a particularly good view as we were looking out over some roof tops, we did have the benefit of a view of the top of the bell tower and were treated to the sound of the bells ringing out which was really nice. Our room had everything we needed with a lovely large bathroom encased in frosted glass, with a large walk in shower and a separate bath. As I suffer from a Chronic pain condition the bed I sleep in is always a concern for me however I can assure you that I had 3 great night’s sleep including some afternoon siestas. Great selection of TV channels and free basic internet with is actually not that slow. Breakfast is a lovely relaxed affair no rush or fuss, plenty of staff clearing and bring you extra coffee and tea. The Breakfast selection is what you would expect from a 5 Star establishment, lovely selection of breads and pastries, with a large selection of local cheeses, hams and cured fish. The breakfast room is set out over 2 large rooms with the continental selection in one and off the other the juices and fruit followed by a hot food selection including all the usual plus really nice light pancakes. Oh and I almost forgot to mention you can partake in a morning glass of bubbly with some beautiful Belgian chocolate... Careful though you are left to cut off as much chocolate as you like from 3 large blocks.... We only ate in the hotel on the Sunday night and were disappointed at first to find that the restaurant was not open, however we had really nice options in the bar and actually it was a Sunday night so it was lovely and quiet. Do try the hot chocolate it is divine. Over all we had a wonderful experience in the Hotel Dukes palace and we are thinking of a return trip to experience it in spring summer time.

  • Stayed December 2013, travelled as a couple
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Helpful?
2 Thank lizzyireland32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Horsham, United Kingdom
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 12 December 2013

I have stayed at this hotel 5 times over the last 4 years. I have just come back and I have to say that since it is no longer part of the Kempinski chain standards have dropped dramatically. We arrived early at around 10am and checked in and we were informed that our room was not ready. We went out and came back at 2pm to be told our room was still not ready and had to come back at 3pm. On returning at 3.15pm we were confronted by a massive queue of people trying to check-in at the same time with initially only two people checking in guests. Our room was only OK, while they over a turn down service you are no longer given any water nor are there any tea or coffee making facilities. We travel to Bruges on a semi regular basis but this will be the last time that we stay at this hotel. For the prices they are charging you are not getting the 5 star service that comes with this price.

  • Stayed December 2013, travelled as a couple
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Helpful?
Thank 0006AOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
287 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 12 December 2013

Firstly let me say that we have stayed at this hotel on every trip we have taken to Bruges, so at least six times, and we have always been happy with this hotel. This time however we were disappointed. We arrived on a Sunday morning and expected it to be busy so we were told to come back later - no problem - left our bags and went to have some beer. Came back at 2pm to be told no room still not ready come back after 3pm. The thing that is annoying is that this hotel cannot identify returning guests, we have never been upgraded and we think that as we have been loyal (and good) customers they should recognize this and at least have our room ready at 2pm on a Sunday afternoon. After all of this we were given a disabled guest room (we were not told this) and it was only OK. In general the hotel is lovely but we will be looking for an alternative next time we come to Bruges, which knowing us will be at least twice a year. Shame.

  • Stayed December 2013, travelled as a couple
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Helpful?
1 Thank Sharon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 11 December 2013

We arrived in Brugges without reservations and stumbled across this property on our way to another we had found on trip advisor. We are so glad we did! Spent two excellent nights in a Jr. Suite which was very clean and well appointed (no view from this particular room on the 1st floor, but we spent most of our time walking through the city during daylight hours anyway). The front desk agents were very helpful in securing restaurant reservations and helped us track down our lost luggage from the airline. The location is excellent - close to two shopping streets, yet in a quiet corner away from the hustle and bustle of the city squares. The property itself was supposedly the castle that inspired the German fairytale about Rapunzel. Very charming and I would highly recommend.

Room Tip: Would suggest a room on a higher floor if you want a better view.
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  • Stayed December 2013, travelled as a couple
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    • Cleanliness
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Helpful?
3 Thank Trevor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wokingham, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 December 2013

On arrival at the dukes palace you see what looks like a castle, it looks amazing and fills you with excitement. We went inside and it was stunning. We arrived early so they offered to look after our luggage whilst we explored the city, we started with drinks in the bar which was decorated beautifully for christmas. When we returned our superior room was ready, it was large, comfortable and quiet. I had read on previous trip advisors that there were no kettles in the room so we took our own and also had porridge for breakfast. We can't speak for the food in the hotel as we thought it expensive however the hospitality was second to none. Even had a turn down team at night!! Marco the concierge helped us to organise taxis and trains when returning by Eurostar, he was very helpful. The gym, pool and sauna were small but great to have in Brugge, not many hotels do. We are thinking of going again in the summer, would recommend it to anyone it's in a perfect location, clean, quiet and friendly

Room Tip: Garden rooms... Quiet away from the street and views of the big red dog...
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  • Stayed December 2013, travelled as a couple
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    • Cleanliness
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Helpful?
3 Thank Lisahelenakelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 December 2013

I should start by saying that we didn't actually book this hotel! Rather, we'd booked our 2-night stay at the Hot Aragon, which is a 4* sister hotel to this 5* one. They'd had an issue with the reservation system so we'd been booked here instead.

We arrived at the hotel and it had instant wow-factor. It's a stunning building! At the reception desk, the staff couldn't so enough for you. We were upgraded to a suite and received complimentary cava as an apology for the inconvenience caused by the booking system. Quite frankly, we didn't mind! This place and our room was simply wonderful.

The rooms are spacious - even without the suite element. The bar and lounge areas are attractive and comfortable.

The breakfasts were lovely too. Each morning, they had cava on once and different variations or Belgian chocolate on offer as well as your usual cold plates/cooked items etc. There was a very good selection indeed.

We didn't dine at the hotel so can't comment on that. We did use the spa facilities though which were small but well kept.

As we hasn't booked this hotel, we didn't pay the usually rates but looking online, I could see that a room such as ours ordinarily cost in the region of €400+. It is on the expensive side...and I'm not sure I'd have paid that personally. But we loved it here.

Finally, location. It's right off one of the main shopping streets - not that you'd know, as its quiet there. And it's about a 3 min walk to the Belfry.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank THarris_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 December 2013

Dukes Palace last weekend had a lovely Christmas ambience for the festive season created by the elegant decorations.This combined with attentive warm friendly staff at the front desk and lounge/ bar area made the hotel a perfect central location to chill after visiting the very busy market and retail shopping areas.Superior rooms are large,comfortable and spotless.A 5 star experience with the comfortable feel of a boutique hotel.Highly recommend a visit.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
3 Thank Ekirl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dukes' Palace Bruges

Property: Hotel Dukes' Palace Bruges
Address: Prinsenhof 8, Bruges 8000, Belgium (Formerly Kempinski Hotel Dukes' Palace)
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Bruges
#3 Business Hotel in Bruges
#8 Luxury Hotel in Bruges
#11 Family Hotel in Bruges
#14 Romantic Hotel in Bruges
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Dukes' Palace Bruges 5*
Number of rooms: 110
Official Description (provided by the hotel):
Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more   less 
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Also Known As:
Kempinski Hotel Dukes Palace
Kempinski Hotel Bruges

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