The hotel was very comfortable and clean but there is something missing for five stars. The breakfast is varied but set out in more than one room and this is not explained to everyone. The reception staff are helpful but very busy at certain times of the day, our request to make a restaurant booking seemed to be a nuisance as people were checking in - we later found it had not been done, luckily the one of our choice was not booked up. Not all staff are pleasant, one particular young lady was noticeable each breakfast time, quite surly in attitude, we came across her again mid afternoon when we wanted coffee and a snack on the terrace area, it was as though we were an intrusion into her day. I question the quality of staff training at this hotel if this young lady is allowed to behave in this way. We ate in the restaurant one evening, all we'll cooked and presented, but little choice, I would recommend eating out.
- Official Description (provided by the hotel):
- Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more less
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- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges