I was a bit disappointed by this hotel. It is beautiful and the location is perfect but there were several issues that didn't fit with it's 5 star status.
The main issue was lack of soundproofing. The location is beautifully quiet off the main road but the rooms don't seem to have any sound proofing from each other. When we checked in our room had a door connecting to the room next door. We could hear the news on next doors TV clear enough to follow the story. We asked to change rooms and were told this would mean a downgrade from a superior room to a standard room (as that was only room they had available without a connecting door). I said that was fine as long as we only paid a standard room rate - and was told we'd still have to pay the superior rate. I was rather shocked by that attitude. After a lot of debate someone else took over and found a superior room without a connecting door. It had a large stain on the carpet so presumably that is why they weren't using the room.
What surprised me is that after all this initial fuss no one checked at a later time that all was ok or apologised for the problem. The attitude was very much that we were the ones with the problem for not wanting to stay in a room where we could hear everything the people in the next room said and what they watching in television. They weren't rude, just indifferent.
Other little things like having no complimentary water or tea/coffee making facilities seemed lacking for a 5 star. Also they have got rid of their pool and their spa is now a rather sparse area with a steam room (which was out of service when we were there) and a sauna and some showers.
If the room rate for this hotel was lower it would be fine but as it is I think they are charging 5 star prices for 4 star facilities.
- Official Description (provided by the hotel):
- Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more less
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- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges