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“Impressive Hotel”

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Hotel Dukes' Palace Bruges
Ranked #13 of 97 Hotels in Bruges
Certificate of Excellence
Reviewed 23 April 2014

We stayed at the hotel for three nights over Easter. The building is very impressive and the location perfect for exploring the city. The bar is good but the staff sometimes a bit overwhelmed when it gets busy in the evening. Breakfast is served in a separate restaurant and even has the decadence of chocolate which you carve from a big block with champagne included. Mmmmmm
The biggest disappointment was the health club and spa. The ground floor has been converted at what looks like considerable expense and in both the rooms and lift adverts for spa treatments offer special packages. However for our weekend there were no staff available and the whole place deserted. A huge missed opportunity and surprising at a hotel of this quality. Overall if you are in Bruges it is a good choice

  • Stayed: April 2014, travelled as a couple
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1  Thank andrew h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,306 - 1,312 of 2,735 reviews

Reviewed 21 April 2014

My wife and I stayed for 2 days at the hotel. There are good and really not good things to this hotel. The staff are very helpful, the look of the hotel from outside is impressive, its location is excellent, the bar is nice and the red poodle is cute. The room, 210, that we stayed in had stains on the carpet on both sides of the bed and not small stains !, the furnishings are chipped, the phone had no ability to contact any of the services, the sheet had a certain brown stain on it, there wasn't any soap in the bathroom, no card to put on the door to prevent the cleaner from continually knocking from 9 A.M. onwards, the wallpaper both in the bathroom and on the wall near the bathroom was marked and coming off the walls, the bathroom fan worked sometimes, the tv advertised movies and radio, but none could be found ( yes I know this is Brugge and why would anyone want to watch tv when they could walk around this beautiful city, but I was brought up in the 60's and 70's, so its a need at times ok ! ? ) Whomever is in charge of this area either needs a new budget or a new job, but this ain't no 5 nor 4 star experience and its too bad, because it could be. Oh by the way, how about some cream with the morning coffee and some waffles ? Its Belgium isn't it ?!

  • Stayed: April 2014, travelled as a couple
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1  Thank DrWalkerSurrey_Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014 via mobile

My fiancée and I stayed at the hotel from the 3rd of April to the 6th as part of a 50th birthday celebration
The hotel has got to be one of the best hotels I have stayed in. It is situated near the centre and everything is on the doorstep for a tourist
The room was beautiful and overlooked a well kept garden
The breakfast was amazing with a great choice and even had chocolate and a Cava for you to sample
We dined in the restaurant one evening and chose from the Belgium menu which was a fantastic experience. The restaurant and bar were great to sit in and relax and had great choices
The hotel staff were very polite and helpful from the chambermaid to the manager
Bruges it self was beautiful and we were blessed with good weather just watch out for cyclists as we were nearly mowed down a couple of times ! Lol
My overall assessment is that the hotel is excellent and not to be missed

Stayed: April 2014, travelled as a couple
Thank Crazywhinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

This hotel is in an excellent location, within a minutes walk to the main shopping strip and less than 5 minutes to the main market square, but still once in the hotel it is very quite and it was the best nights sleep we have ever had in a hotel it was even better than my own bed!!.
Check in was quick and easy, even though it said we couldn't check in till 3pm we arrived earlier than that and they still let us check in.
Outstanding in all aspects, the room we stayed in was a junior suite and it was very spacious even with the extra bed, sofa, coffee table and 2 chairs, there were about 4 big windows letting in lots of natural light, there was an en-suite bathroom which was all marble, very luxurious and spacious with a separate shower, it also had under floor heating so stepping out of the bath or shower was lovely onto a warm marble floor.
The room had plenty of wardrobe space and there was a safe in the room which was free to use and there was also a plug socket in the safe which was novel and useful. There was a mini bar in the room which as expected you would pay for whatever you had, but they did provide hotel bath ropes and slippers free of charge.
We had breakfast everyday and it was fantastic, a huge choice there was continental breakfast, hot cooked breakfast, cold meats, pancakes, cereals, fruits even chocolate!
Staff were very helpful and attentive, always polite and said hello whenever you passed or see them.
The only fault I can find and its very minor is that the hotel advertises a swimming pool but when we asked where it was we were told that they removed it and have extended the spa.
Would recommend this hotel and would go back again.

Room Tip: we had room 211 and it was quite, near reception, view of gardens and open room door you had a view...
  • Stayed: April 2014, travelled with family
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Thank mazzas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

Just returned home from a weekend away in Bruges staying at the Dukes Palace hotel with my hubby for our wedding anniversary - The service was second to none, the room was absolutely beautiful all in all a fantastic weekend away - would definitely return.

Room Tip: We booked a superior room and when we arrived we were upgraded to a garden view superior room - free...
  • Stayed: April 2014, travelled as a couple
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1  Thank stanleyjak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

Lovely Hotel with very friendly and helpful staff,decor,ambience. Great location, a 5 minute walk to all places of interest! The breakfast (buffet) is one of the best we have sampled. It is buffet but an excellent choice of top quality food and beverages to suit all tastes, so well worth the money.
The bedrooms are expertly cleaned and wonderfully comfortable but...and here is the only hint of a complaint.....the pillows on the bed are huge and very plump!!..they are more ideal to reading or watching TV....the hotel would do better to invest in feather pillows or ones that are more pliable and less volume...so I advise that you take your own!! But overall, an exclusive and peaceful hotel which I feel is worth the nightly rate. Another note is that I would love to see some tea and coffee facilities in the rooms too.
Thanks for reading!

Room Tip: I believe all the rooms are equally opulent,...our rooms were facing the garden which was a pleasant...
  • Stayed: April 2014, travelled with friends
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2  Thank Globaldesigner967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2014

I was a bit disappointed by this hotel. It is beautiful and the location is perfect but there were several issues that didn't fit with it's 5 star status.
The main issue was lack of soundproofing. The location is beautifully quiet off the main road but the rooms don't seem to have any sound proofing from each other. When we checked in our room had a door connecting to the room next door. We could hear the news on next doors TV clear enough to follow the story. We asked to change rooms and were told this would mean a downgrade from a superior room to a standard room (as that was only room they had available without a connecting door). I said that was fine as long as we only paid a standard room rate - and was told we'd still have to pay the superior rate. I was rather shocked by that attitude. After a lot of debate someone else took over and found a superior room without a connecting door. It had a large stain on the carpet so presumably that is why they weren't using the room.
What surprised me is that after all this initial fuss no one checked at a later time that all was ok or apologised for the problem. The attitude was very much that we were the ones with the problem for not wanting to stay in a room where we could hear everything the people in the next room said and what they watching in television. They weren't rude, just indifferent.
Other little things like having no complimentary water or tea/coffee making facilities seemed lacking for a 5 star. Also they have got rid of their pool and their spa is now a rather sparse area with a steam room (which was out of service when we were there) and a sauna and some showers.
If the room rate for this hotel was lower it would be fine but as it is I think they are charging 5 star prices for 4 star facilities.

Stayed: April 2014, travelled as a couple
3  Thank LVHLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dukes' Palace Bruges

Address: Prinsenhof 8, Bruges 8000, Belgium (Formerly Kempinski Hotel Dukes' Palace)
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Bruges
#3 Business Hotel in Bruges
#8 Luxury Hotel in Bruges
#11 Family Hotel in Bruges
#14 Romantic Hotel in Bruges
Price Range: £133 - £384 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Dukes' Palace Bruges 5*
Number of rooms: 110
Official Description (provided by the hotel):
Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more   less 
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Also Known As:
Kempinski Hotel Dukes Palace
Kempinski Hotel Bruges

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