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“Stunning”

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Hotel Dukes' Palace Bruges
Ranked #14 of 97 Hotels in Bruges
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Stunning”
5 of 5 bubbles Reviewed 12 May 2014

I recently stayed 1night in this hotel. Definitely 5 star. The public rooms were beautiful. Big comfortable bed and a huge choice for breakfast. L'occitaine toiletries were a nice touch too. The reception staff were very friendly and I couldn't fault the place. First time in Belgium and very impressed.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susie203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,505 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (385)
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English first
Bristol, United Kingdom
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 10 May 2014 via mobile

Wonderful hotel in the centre of bruges, but feels quiet and calm off one of the main streets surrounded by gardens.
Friendly and helpful staff throughout the hotel.
Lovely spa, although the pool seemed to be missing?!?!?
Bar was wonderful, great moijito!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrizzleSazzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruges, Belgium
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 May 2014

Great location, helpful reception team and breakfast very good,but lack of attention to detail is noticeable.
For example no offer to take luggage to room meaning two pensioners having to carry heavy bags a long way to the garden room and no lift, failure to check bulbs working in room and then failing to replace when reception advised and housekeeping especially poor with failure to clear empties from room or to remove previous guests chocolate wrappers from the curtain folds as well as leaving dirty saucers on the desk.
It needs better management to make this a 5* hotel

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank S_CH3464HP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caifornia
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 bubbles Reviewed 7 May 2014

This should be a very good hotel. However, during our visit it had significant problems. The room was not cleaned properly and we had an empty tissue box upon our check in. The turndown service came early and when we asked that they came back, it was a 50/50 proposition as to whether they actually would do so. The hot water in the share pulsed between hot and cold. Service at breakfast was very slow and the food in the buffet was not replaced when it ran out. We had a barking dog outside of our room. The dog clearly was there well before we visited, and yet the hotel acted surprised about the dog.

I expected much more given the price that we paid to stay here. I do not view this as a five star hotel given the issues that we had and have rated this hotel accordingly.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GreatBearCaifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cuxton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

A two minute walk from the Markt, Hotel Dukes Palace is a grand sight on approach. We stayed in a superior room on the fifth floor, which was a decent size, with a stunning bathroom, good views and comfortable bed. The service throughout our stay was excellent, from the professional bar staff to the knowledgeable concierge. The breakfast was amazing; a huge selection of cooked and continental food, juices, pastries, chocolate and champagne! The duo massage from the lovely spa staff was so relaxing we wanted to book another. On return to Bruges we would definately stay again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kimberley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

We have just returned from a 3 night stay at the Hotel Dukes Palace. We stayed in a deluxe junior suite on the 4th floor.

Reception was very busy when we arrived but within 5-10 mins we had checked in and we were in our room. The room itself was very large with a huge bed and a bathroom nearly as big as the bedroom ! There was, however, a very off-putting 'sewer' smell in the room throughout the duration of our stay. The bed was very comfy but for me the worst aspect was the pillows ! They were just too 'fat' which resulted in neck ache. I did ask for an alternative and I was given a horse hair pillow about the thickness of a wafer and very uncomfortable - a true 5* would have a choice of pillows - indeed we have stayed at 5* hotels where there is a pillow menu.
The bathrobes were of very good quality and the L'Occitane products were lovely.
We felt housekeeping was a bit hit and miss - we had champagne one evening in the room and the empty bottle, dirty glasses and melted ice was still in the room AFTER housekeeping had cleaned !
The breakfast was great - would I have paid 25 euros if it hadn't been in the room price - NO. Most of the hot food items were barely warm although there was plenty of choice. Coffee was very good , plenty of fresh juice and I made sure to start the day with a glass of bubbly !
It was lovely to sit out in the garden/terrace after a day walking around Bruges and we were pleasantly surprised at the drinks prices - they could have charged much more but 3-4 euros for a beer was very affordable.
I really felt the hotel could have promoted the newly renovated spa. It was just chance that we were being nosy and 'happened' upon it - lovely sauna, steam room & relaxation area. We both had a treatment and again it was good value for money.
Would I stay here again - maybe. A few things need to be improved but we did have a very pleasant stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelnut921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, NC, USA
Level Contributor
222 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 bubbles Reviewed 5 May 2014 via mobile

We spent 3 nights in a garden view room. Spacious, well appointed and very large room ( for a European hotel). Front desk staff doubles as concierges could not be more helpful. Wonderful location that allowed us to walk to all the shops and sites, including the train station.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dukes' Palace Bruges

Property: Hotel Dukes' Palace Bruges
Address: Prinsenhof 8, Bruges 8000, Belgium (Formerly Kempinski Hotel Dukes' Palace)
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Bruges
#3 Business Hotel in Bruges
#8 Luxury Hotel in Bruges
#11 Family Hotel in Bruges
#14 Romantic Hotel in Bruges
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Dukes' Palace Bruges 5*
Number of rooms: 110
Official Description (provided by the hotel):
Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more   less 
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Also Known As:
Kempinski Hotel Dukes Palace
Kempinski Hotel Bruges

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