I booked this hotel for 4 nights in May.It was not my first choice but Bruges was very busy so I had little choice.I arrived by car and the Hotel was not easy to find as it is not on my sat nav because it changed name recently so check its in your nav system before you arrive.
The Hotel is a beautifull building and really well located within walking distance of everything.
The reception area is very small and if two or three parties are there at any one time its overcrowded.The check in was very perfunctory key just handed over and told where the lift was.There was no one about to unload the bags so I did that and left them in the reception area,as I was bringing in the last one of 4 someone offered to help.I said I would have thought that there would be people to bring in the bags but was told "they are busy".When the bags were delivered to the room I got 8 delivered mine plus someone elses.
The restaurant was fully booked for the first two nights,no room for hotel guests!!!!!! now that's 5*service.
The room was very small with a beautiful view of air conditioning units and dogs barking on a flat roof across the lane it was room 528(I think) there was a large crack in the sink and the bathroom was not all that clean,no tea/coffee making facilities.
I noticed that WIFI was free for "basic" very slow and unreliable service but there was a daily charge for an upgrade. This really annoys me that any hotel would charge for WIFI.BRUGE HISTORIC CITY WIFI IS FREE IN THE STREET.
The service in the bar is really slow and not efficient , it should be both as the cost of 2 G&T was €26.00
The staff were in general very supercilious and could do with a course from some tourist organisation it improve their manner.
The restaurant was really fab great food, its expensive but worth it.
I will not return to this hotel and do not recommend it.i fail to understand how a hotel like this can achieve 5* it is misleading to consumers who expect top quality everything if they pay for 5*
- Official Description (provided by the hotel):
- Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more less
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- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges