First off - an admission - we would never have been able to afford this hotel if it hadn't been for Secret Escapes (thank you SE!) We don't normally stay in 5* hotels, so this may factor into this review :)
However I know good service when I see it and a business that is well run with the customer in front of mind.
We had great service from all of the staff from the chambermaids who remembered I'd asked for extra shampoo and put extra everything in our room, to the concierge and someone who could've only been a manager personally picking up the chocolate I accidentally dropped at breakfast.
The breakfast was phenomenal with a huge array of choices and the icing on the cake being bubbly and chocolate served too! Best bit was the generous serving time (7:30-10:30) compared to many UK hotels who stop serving at 9.
The bed was unbelievably comfy and it was a real heartache to get up every morning - even if it was to go to Brugge! Loved the fact that you could see the TV through the window in the bathroom although I will say instructions on how to close the blinds on the window would've been much prefered for the rest of the time! Only "negative" thing I could say really.
Very knowledgeable bar staff, recommended some lovely local beer for us to try and FoH staff helped us book our travel home really easily.
Overall I can't thank the staff enough for an amazing trip. I wish I could live here!
- Official Description (provided by the hotel):
- Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more less
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- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges