My girlfriend and I visited here for a short two day break, for our first trip to Brugge. The hotel was what we expected of a 5 star, but there were disappointments! As the trip was short - two nights- we had to make the best of our stay. Therefore, the morning following our arrival - we arrived tired at 8 pm the previous night - it dawned on us that perhaps we had been booked into an inferior room, and not the 'deluxe' we expected. We complained after breakfast, and sure enough, they said indeed, we were in a wrong room and that they would put us into a suite instead. Immediately to make amends ! This, we would add wasn't a deluxe suite, still the inferior style, albeit they called it Superior. ( There was nothing lower than a Superior, a bit pretentious we thought.)
The swimming pool was rather small - 6 strokes and you hit the other end! - and the breakfast was a complete rip off at 28 euros each, and nothing out the ordinary.
Thats the complaints. On the whole, it was adequate and we were treated reasonably well. We would still have liked to have had the room style we booked, but we still have the nagging feeling we were double booked, and if we hadn't raised our concerns, we just wonder whether they would have ever told us! Not sure we really trusted them especially having read one particular review from a very disgruntled gentleman.
- Official Description (provided by the hotel):
- Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more less
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- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges