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“Amazing hotel in the centre of historic Bruges”

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Hotel Dukes' Palace Bruges
Ranked #13 of 97 Hotels in Bruges
Certificate of Excellence
United Kingdom
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing hotel in the centre of historic Bruges”
Reviewed 11 November 2010

Right in the centre of the historic part of Bruge, yet tucked down a small backstreet and in large grounds so never noticed any noise.

An imposing building with comfortable rooms, the restaurant was also excellent as was breakfast.

The only niggle was that our room had a window from the bathroom into the bedroom (there was a blind that didn't quite shut) which was slightly bizarre.

Clean, friendly English-speaking staff and very comfortable. Would definitely recommend.

  • Stayed October 2010, travelled as a couple
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Helpful?
Thank CaptainGarth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London
Level 6 Contributor
272 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 29 October 2010

Well positioned within walking distance of the main sights. Service was friendly and efficient. The rooms we had were clean and well furnished. No real down sides except the internet - this simply did not work.

  • Stayed August 2010, travelled with family
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Helpful?
Thank LondonBurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, Brazil
Level 5 Contributor
89 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 26 October 2010

This hotel is a perfect 5 star hotel. On arrival we were given a suite with a terrace overlooking the garden. Couldn't be more comfortable. The hotel drawing room and annex bar are THE place to unwind after a day of sightseeing. Service outstanding from front office to room service to restaurant staff. And what superb food they serve! On our second visit in a junior suite more of the same.....you'll never want to leave!

  • Stayed September 2010, travelled as a couple
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Helpful?
Thank IpanemaBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level 5 Contributor
97 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 26 October 2010

We were in the hotel for a weekend escape with my wife. Nothing special, the building is nice and location is good, but they make you pay it. Rooms are the standard for a hotel this class but again, nothing special.
Correct

  • Stayed April 2010, travelled as a couple
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Helpful?
Thank Make2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
124 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 9 October 2010

The hotel, which has a great location about 3 blocks from the Markt, is upscale and plush. It appears to be new so the room and public areas were in very good shape. We stayed in a deluxe room which was spacious and had a nice view of the garden. Breakfast was included in the rate and it was varied and generous. The staff was pleasant and helpful.

This may be nits for but $500 a night.... There were two lounge chairs in the room but no light near them so after dark, you either had to move the chair to a light or move a light to the chair. Two of the electric outlets were not working so moving the light to the chair didn't work. Like some other reviewers noted, the timing on cleaning the room was off. We returned from a day out at about 4 pm and the room was just being cleaned so we had to amuse ourselves on the grounds until that was finished. We were offered turn down service both nights that we were there at 6 pm which was right in the middle of dressing for dinner so, needless to say, we took the piece of chocolate at the door and skipped the rest.

All in all a nice hotel with very good location but you have to keep the cost in mind.

  • Stayed September 2010, travelled as a couple
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Helpful?
Thank egliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galway, Ireland
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 October 2010

The Dukes' Palace is perfectly located in the city centre. The rooms are very nice and cosy and it could be the perfect place. Unfortunately the hotel had a wedding or so at the 25.09. in the house and the noise of the terrible loud (techno) music was even in the 5th floor annoying and it was not possible to sleep before 03:30 in the morning.

The food in the restaurant (2x dinner) is very nice and high standard, the breakfast is fantastic and gives you the perfect start in the morning (so you got sleep).

We would stay in the Kempinsky again – but I after one sleepless night a smaller hotel would be maybe the better choice. I understand that the hotel arranges weddings and so, but regardless of other (paying) guests is not the standard of a 5 star hotel. It is perfect for people who live above a nightclub; when the sleeping quality is poor, the hotel is poor also. – Sorry!

  • Stayed September 2010, travelled with friends
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Helpful?
Thank MichaelPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JERUSALEM
Level 5 Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 September 2010

The Kempinski hotel is located five minutes from the center of town but still maintains a peaceful atmosphere. The hotel is well appointed and our Deluxe room was spacious and the bathroom was fitted to the highest standard. The hotel fails in only one or two areas:

One of the walls in our room had been badly marked / scratched by someone scraping their suitcase whilst moving it and the repair consisted of a somewhat botched touch up paint job .. which if it had been done properly should have involved painting the whole wall.

The two full days we were there the room was not made up by the time we returned in the afternoon even though we put the "please make up the room" door hanger outside when we left at 8:30 in the morning. So on both occasions we had to ask for the room to be made up. The morning we left the hotel the house maid knocked at our door at 8:00 asking to make up the room even though we had a "do not disturb sign" outside on the door handle and we were leaving!!

The phone in the room did not work, the TV switches channels every two minutes so it is virtually impossible to watch a program without continually re-programming the TV

The hairdryer has only cold air so if you don't want to catch pneumonia after a shower and before you go outside I suggest you bring your own.

There was no kettle, iron or ironing board in the room which I feel would be nice to have the option.

Apart from these small complaints the staff were most helpful and obliging.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank MINDLE22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dukes' Palace Bruges

Property: Hotel Dukes' Palace Bruges
Address: Prinsenhof 8, Bruges 8000, Belgium (Formerly Kempinski Hotel Dukes' Palace)
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Bruges
#3 Business Hotel in Bruges
#8 Luxury Hotel in Bruges
#11 Family Hotel in Bruges
#14 Romantic Hotel in Bruges
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Dukes' Palace Bruges 5*
Number of rooms: 110
Official Description (provided by the hotel):
Hotel Dukes' Palace, former residence of the Burgundian aristocracy, is the perfect location in the heart of UNESCO World Heritage city of Bruges. The 110 rooms, of which 18 suites and 5 family rooms, are all unique and combine contemporary comfort with authentic elegance of the 15th century. The 3000 m² garden, the terrace, the bar and beautiful lounges are the ideal place to enjoy. You can relax in The Spa with sauna, hammam and gym. The hotel also features a spacious garage. ... more   less 
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Also Known As:
Kempinski Hotel Dukes Palace
Kempinski Hotel Bruges

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