We booked a classic Family-suite with sea view for 2 adults and 1 teenager for 2 nights , room rate is 220.-€ per night , 12,50.-€ for parking per night, 20.-€ for breakfast per person per night.
So that got us to a total of around 600.-€ for 2 nights . Well that's a rather high price for the service and quality provided. The room located on the 2nd floor has not yet been refurbished (except for the beds and flat screen TV) , and was rather 3 star - The heater looked very old and made a lot of noise when turned on. Basic bathroom though very clean, no teabags provided for tea/coffee making facilities in the room (though provided by male receptionist when we asked for teabags), no in-room safe provided though the female receptionist told us there was a safe (ill-informed staff) , The rather expensive breakfast was nice though it took way too long to get juice and tea or coffee, only 2 staff on duty for the whole hotel, so here too they were not up to 4 star quality service. Way too overpriced for this kind of hotel. I stayed in many places and i have a lot of travel experience acquired in over 30 years of travel, but i can tell that this was by far the most expensive hotel i stayed in without providing the kind of service and quality you would expect. It would be a good idea to send this hotel's staff to Thailand or other Asian Countries to get them to learn how to cope with 4 star standard and to learn how to smile and provide quality service to make the guests feel comfortable .... I definetely will not return to this hotel unless they drop their rates or provide better service and faclities !!
- Official Description (provided by the hotel):
- Historic Hotel of Belle Epoque style, in seafront location, within walking distance of downtown area & Kursaalcasino. ... more less
- Reservation Options:
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- Also Known As:
- Thermae Palace Ostende
- Hotel Thermae Palace