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“Basic rooms but clean”
3 of 5 bubbles Review of Hotel Empire

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Hotel Empire
Ranked #35 of 47 Hotels in Ostend
Plymouth
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Basic rooms but clean”
3 of 5 bubbles Reviewed 1 January 2014

Have stayed at this hotel three times now, it's basic but clean, 24 hour bar, very well located for beach, shops, bars and restaurants. Plenty of hot water, no tea facilities in rooms, some rooms are better than others. Hotel has two sides and the rooms are better in the newer part of the hotel. Breakfast is a very basic continental, toast, hot croissants, pain au chocolate, ham, cheese, boiled eggs, tea, coffee and juice. Hotel food is average, better places to eat nearby. Bar has two hour happy hour from 5pm on a Friday, lager is cheap, 1 euro small lager happy hour, 2 euros otherwise. Spirits are expensive. If you just want somewhere to sleep while in Oostende for a weekend then this is suitable but if you want to stay longer, have a romantic weekend or take family then I would book elsewhere

Stayed November 2013, travelled with friends
Helpful?
Thank Dibspl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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127 reviews from our community

Traveller rating
    4
    28
    26
    28
    41
See reviews for
25
47
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Liverpool, United Kingdom
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 9 December 2013

This was the second part of our honeymoon and we were originally down as booked for the Royal Astor which we have stayed at before and liked. We went through 5 Star travel a coach company specialising in mini breaks abroad, but were not told of the change of hotel until the last minute - which I thought was a bit naughty. Room was really clean and under floor heating. These were the only good things about the hotel. Really noisy and 24 hour drinking so if you want any sleep - forget it!!!! Food was crap, cold breakfast no hot food for brekky unless you count the toast! Five Star travel you are a decent company - please don't book this hotel again for your customers - stick with the Royal Astor. No one who stayed here on our trip liked it as you know there were complaints and you will lose customers if you keep on using this hotel!

  • Stayed December 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank 309Nickita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Antwerp, Belgium
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 6 October 2013

reception is in dark colours, not very welcoming.
first question asked : what s your name, second question askes how are you going to pay. not very welcoming.
girl at reception in the evening was not friendly.
rooms basic and clean. windows extremely dirty.
breakfast : fair, a lot of different sorts of bread is a plus. but not that much to put on the bread.breakfast room was not very welcoming.
at 80 euro a night for a 'superior' room , i would say NO NO NO

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tourist131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bishop Auckland, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 29 June 2013

This hotel is not for the faint hearted it is so poor I am amazed that the local authority have licenced it.Take the lift from reception room for one person with one case only it took me to between second and third floors and nobody could hear the alarm.The room was filthy and the toilet was unusable however the bed linen was clean but there was three beds. The staircase was filthy with no banisters and as the lift is frightening your options are non existent.The bar was seedy dirty and expensive although the bar an was fairly pleasant the bar is open 24 hours a day.
This hotel is well below the standard expected by most British visitors be warned this place is dreadful.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 8 May 2013

During an official tour in the city I stayed here for just three days and my experience was good. It is a good budget hotel in the city. Rooms, services and staff, all are good. No issues regarding cleanliness or anything else. Overall my stay was comfortable and I would recommend it.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, Wales, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 22 October 2012

Stayed 3 nights with a party of 20. Our room had a puddle (not a damp patch) on the floor, the miniscule wardrobe was about a metre high and about 10 inches deep, unusable for our clothes as it stunk of mildew. Manager said no other room was available. Next door had similar problems and asked for a refund to find another place but was refused. Had one evening meal in the hotel, my friend ordered half a chicken with chips, the chicken was full of blood, it was returned to the kitchen and came back to the table exactly the same! I and my friends have been visiting Ostend each year for about 20 years and we have never had an experience like this. My expensive leather handbag was marked with a white line around it from contact with the floor, the Manageress took a dishcloth and wiped it, laughing all the while. A most horrendous experience. DO NOT BOOK INTO THIS HOTEL. (J .Davies, Newport, UK).

Room Tip: We have stayed at many hotels in Ostend, our favourite, the Hotel Admiral has closed down but we hav...
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  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
1 of 5 bubbles Reviewed 1 October 2012

We'd read the reviews and thought surely it can't be that bad... Well it can and was!
We thought well at least if its clean, but it wasn't rooms stank of smoke and had sticky stains on the floor. The shower leaked and was just a tap from the ceiling, bizarre!
Ok so it wasn't clean but we were hoping maybe the service would make up for it. Tina the manager was awful!!! So rude and actually shouted at us on many occasions.
The food was simply indelible fish fingers in the first night and raw meat (couldn't even work out what meat on the second night). Not sure what they put in the apple pie but all of us had to spit it out, so disgusting.
The location was central but ostende itself wasn't great. Avoid going out at night unless you want to have your purse stolen and get beaten up!!!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fragglerocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Empire

Property: Hotel Empire
Address: Van Iseghemlaan 31, Ostend 8400, Belgium
Region: Belgium > Flanders > West Flanders Province > Ostend
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #35 of 47 Hotels in Ostend
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Empire 2*
Number of rooms: 29
Reservation Options:
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Also Known As:
Empire Hotel Ostende

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