Stayed at this hotel through a National Holidays Christmas trip to Belgium Markets. Arrived about 5pm in a gale force wind!! Was allocated a single room (having paid a single supplement) right next to lift shaft, could hear the clunk of the age old lift all hours of the night, asked if I could be moved but this was not possible. Went down for our evening meal sitting, basic food, served hot, but felt we were just like cattle being fed. Free bar in the evening, served by a friendly barman, who left his job the next day, free bar was a bit of a joke as was only on for an hour and nearly 100 people served by 1 barman..... count how many drinks in 1 hour??!!! Breakfast the next day was very basic, cereal which was in open bowls left out overnight, fruit bread and toast. Disgusted by the rude, obnoxious receptionist who walked into the breakfast bar and addressed us like small children, to say that somebody had gone behind the bar the night before and stolen the barmans tips, and that we would not be having a free bar that night, when asked if they had cameras on the bar, she answered yes, surely a check of the video footage would have shown the culprit instead of addressing us all as criminals?!! Our trip was sold as a Christmas Market trip, our first stop Gent had no market, it started the weekend after, Ostende had no market, when I made a comment to a friend in reception that it was disappointing that there were no markets and that was what we came for, the obnoxious rude receptionist practically spat venom and said Ostende wont have a market as its the tourist that cause trouble so they aren't doing one this year. How rude! Our ferry was cancelled on the way home and the hotel kindly allowed us to stay on in our room an extra night and told us our meal would be at 6pm, we left Bruge (the only Christmas market) early to travel back to hotel and get ready for our meal, only to be told 15 minutes before that we were now eating at 8pm as they had booked the new party in at 6pm to eat, this is disgraceful behaviour, we had missed out on seeing Bruge in the dark all lit up and Christmasy, and were now starving hungry.
Rooms, very basic and small, warm, bed, lumpy pillow, stained dirty carpet, small wardrobe, very dimly lit.
Bathroom, small square bathtub with very powerful shower, pink mouldy curtain, hot water, door didn't close. Torn towels that I would use at home to dry my dog. Very dimly lit.
The best thing about this hotel was the lovely Brazilian cleaner on our floor, and the location to the town and beach. Wouldn't choose to stay here again and certainly would not recommend. A few manners and lessons in customer care and management wouldn't go amiss with the receptionist, manager and one of the waitresses.
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- Also Known As:
- New Astoria Hotel
- New Astoria Ostende