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“Do not stay here!” 1 of 5 bubbles
Review of New-Astoria Hotel

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New-Astoria Hotel
Ranked #27 of 47 Hotels in Ostend
Cottingham, United Kingdom
Level Contributor
168 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Do not stay here!”
1 of 5 bubbles Reviewed 18 August 2014

My mum and dad have just returned from a four day stay at the New Astoria. My mum's biggest question...what is new about it?? They have stayed here before as it is a hotel used by National Holidays trips, however their most recent stay was their worst ever. They had booked a double room and were given two very narrow beds in a single room. This caused no end of problems trying to move around the room, my mum has returned home with very bruised legs. The bathroom, was tiny and after having to get help to find a light switch (the room was very dark) she preferred to turn it off again as the mould on the walls was terrible. Towels, although clean had holes in them. There was one window in the room but their room was positioned on a fire escape so could not open the curtains as people could see in. The noise at night from the fire escape was also terrible. After requesting a room change, they were told no as the hotel was full. A journey in the lift was also delightful, one lift kept breaking down and in the other you are able to touch the wall outside the lift as you move up and down. My advice would be to stay away from this hotel - the location is the only positive.

Room Tip: Book another hotel?
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  • Stayed August 2014, travelled as a couple
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank hull_jolly_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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346 reviews from our community

Traveller rating
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    96
    107
    54
    47
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55
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Derby, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 7 August 2014

Lovely place Ostend, which made up for the very small bedroom at the New Astoria, outlook from bedroom,(yuk) overlooking brick wall and fire escape, food acceptable, waiters very helpful. Best place was a bus trip to Sluis, in Holland, want to go there again. Mark the Travel Style coach driver, what a gem.

Room Tip: 505 or 506
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  • Stayed July 2014, travelled with friends
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank holidayhopper017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Swansea, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 7 August 2014

Visited this hotel July 2014 read mixed reviews but must say our room was clean with towels changed every day and adequate for what we paid. The food was good, and the service satisfactory. All in all an enjoyable stay

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Lloyd E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dronfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 6 August 2014

Stayed at this hotel two weeks ago and it's the worst hotel we've ever stayed in. the room was very small looking out on to the fire escape and we needed the lights on all the time.I've never seen a bathroom so small you had to sit with legs akimbo to shut the door and push yourself up with the sink to get off as the door was so close. The shower was a strange shape and it was a very small area to stand in and the door didn't shut properly, the towels were changed every day though. Breakfast was bearable not much choice but the evening meal was terrible. The food wasn't even served on plates but a tray put in the middle of the table and everyone had to get their meat/fish which was basically convenience food. I don't think they had a chef. there was just one choice of veg and it was overcooked and mushy. School meals are better. I know it was a fairly cheap holiday but there's cheap and CHEAP!!! S.K Derbyshire

Room Tip: go to another hotel
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  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Sue K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedworth, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 2 August 2014

Went to this hotel with Harry Shaw. We arrived quite late in the evening and went straight in for our evening meal which, although basic, soup followed by pork, duchess potatoes and one vegetable with peaches and cream to follow was quite tasty. The continental breakfasts were plentiful. Our room looked on to the stairwell which was a disappointment but the hotel was full. The room could do with a makeover but was decorated quite tidily but looked a bit worn. The lifts were quite a shock as they had no inner door! The staff were quite helpful and the location ideal. A two minute walk to the seafront and five minutes to the shops. I did find Belgium expensive on the whole but I would go back to Belgium.I would also go back to this hotel and a bonus was they had Bbc1, ITV and BBC and some other English channels.

Room Tip: Ask for a room that does not overlook that stairwell - ours was quiet gloomy.
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sandra I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed 31 July 2014

Arrived late here on the coach due to traffic,the driver had contacted the hotel because our evening meal was waiting,The staff were ignorant okay so they had to work a bit later(not that much later)the rooms are small and allthough the bed linen was fresh the bed bases were not very nice and dirty at the bottom,The bathroom smelled and had no extractor fan,the carpet was dirty and the maids never cleaned the bathroom apart from replacing the towels,When they made the beds they never straightened the the cotton sheet you slept on just straightened the top.The staff were the most miserable i have ever come across it seemed they didn.t like us English Coach trippers.Breakfast was ok evening meal was basic and all the staff wanted to do was get us in and out as fast as possible.I no we didn,t pay 5 star prices but you have to expect the place to clean and not smell.We won't be staying here again thats for sure.

Room Tip: deffinately a front room none smoking.the back rooms are no more than a red hot prison cell.
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  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank fasttourer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 30 July 2014

Travelled with National Holidays on a visit to the sites and battlegrounds of The Great War.
We'd stayed with Westminster Hotels before so knew what to expect, i.e. good, budget,
accommodation with excellent service.
We were lucky with our room, 406, probably the largest in the hotel which came complete with
balcony overlooking the street. The 4th floor was reached by journeying in one of the most
unusual, lifts I've been in. The end walls of the compartment, are open and move as you
travel. A real experience and one that I enjoyed.
The restaurant is bright and airy and the company of your fellow travellers, adds to the ambience. The food was basic but delicious and plentiful with second helpings always
available. Service came with a ready smile and this continued in the hotel bar with its rapid
service. Overall, a pleasant stay and a good trip.
Stayed 14/7/14 'til 18/7/14
The Burnsys

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mikensheila2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New-Astoria Hotel

Property: New-Astoria Hotel
Address: Van Iseghemlaan 38a, Ostend 8400, Belgium
Region: Belgium > Flanders > West Flanders Province > Ostend
Amenities:
Bar / Lounge Free Breakfast Restaurant
Hotel Style:
Ranked #27 of 47 Hotels in Ostend
Price Range (Based on Average Rates): £
Hotel Class:2 star — New-Astoria Hotel 2*
Reservation Options:
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Also Known As:
New Astoria Hotel
New Astoria Ostende

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