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Novotel Ieper Centrum
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Reviews (1,485)
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All reviewsunderground parkingthe main squarepaper cupsexcellent locationseparate toiletcloth hallper daysuperior roomcentral hotelreception staffbreakfast buffetjust round the cornergood sizedouble beda couple of minutesmenen gateminute walk
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Reviewed 5 November 2013

I was in room 121, the size is good, so is the WiFi as well as the choice of channels for the TV. However the room and bathroom was very dated and the bed was squeaky which drives you mad every time you move! The breakfast was ok. The location is central and they have a car park which you have to pay for.

Stayed: November 2013, travelled on business
Thank Seb W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this reviewResponded 6 November 2013

Dear Guest

Thank you very much for posting your review concerning your recent stay at our hotel.

We are glad to read that the stay has been at wish. A big thank you as well for your remark concerning the room and bathroom, these are things we would like to see renewed but for that we need the approval from our Head Office. Remarks like yours help us to prove that renewing the rooms and bathrooms is necessary. So, again, thank you for that.

We do hope to welcome you again with us in the future, and this hopefully with renovated rooms and new bathrooms.

Best regards

Juanita Bogaert
Sales Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013

I reviewed this hotel in early July 2013, under the heading GOOD LOCATION BUT HOTEL DOES NEED TO FIX THINGS.
This was because I had several problems with our stay involving two rooms. In one the shower didn't work ( which the hotel must have known about ) and in the other the third (adult )bed was in fact a childs pull out bed. Note that the hotel in their belated reply dispute it was a child's bed, I think readers will draw their own conclusions from that.Many standard items were constantly running out at breakfast during our stay including milk, baguettes etc. with no-ne doing anything about it.
During her most recent stay a friend of mine experienced similar problems with the breakfast service.
It has taken until the end of October for Novotel to reply to my review and then only to say my concerns will be investigated.What is the point of investigating four months later ???
I do not wish to be seen as negative, in my first review I pointed out that some staff at the hotel were brilliant as were some of the facilities,and a credit to Accor, the same cannot be said for all staff or the management of the hotel at every level.

Room Tip: If you need a third bed for an adult insist on a full sized adult bed.
  • Stayed: October 2013, travelled with friends
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Thank Alf H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this reviewResponded 6 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 November 2013

this is a first class hotel in all requements near good food outlets nice staff how are very polite and help full good for battle field visits and near the Menin Gate. This was a fantastic and very moving experience and was made all the more better by being able to return (within a 10 minute walk)

  • Stayed: October 2013, travelled with friends
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Thank peter2491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this reviewResponded 6 November 2013

Dear Guest

Thank you very much for your very positive review concerning your stay at our hotel.

We are very happy to read that you enjoyed your stay at our hotel and will forward your review to our staff who will be very happy to read your compliments.

Thank you again for sharing and we hope to welcome you again at our hotel.

Sales Assistant

Juanita Bogaert
Sales Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2013

We booked this a month or so ago, as we wanted to visit Ypres and the Menin Gate. We were not disappointed at all.

Clean, welcoming hotel, underground parking, not too busy, a play area for the children, great beers, good food, great room ... we just cannot fault our stay. They even let us leave our car in the underground parking AFTER we'd checked out and wanted a wander around the town.

We shall, without a shadow of a doubt, be returning in 2014.

  • Stayed: October 2013, travelled with family
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Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelIeperCentrum, Sales assistant at Novotel Ieper Centrum, responded to this reviewResponded 3 November 2013

Dear Guest

Thank you very much for posting your review concerning your recent stay at our hotel.

It is just wonderful to read you have enjoyed your stay with us and that you would like to return next year.

So we would like to say, until then! We look forward to having you back with us.

Warm regards

Juanita Bogaert
Sales Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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