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“Fantastic Staff - Great Experience” 5 of 5 bubbles
Review of Hyatt Place San Jose Pinares

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Hyatt Place San Jose Pinares
Ranked #1 of 1 Hotels in Curridabat
Certificate of Excellence
Sylvan Lake, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic Staff - Great Experience”
5 of 5 bubbles Reviewed 7 August 2014

I have stayed here several times with my last stay being just under a month long. After a while this place really did seem to feel like home, and most of this due to the staff. Everyone is exceptionally friendly from the front desk, to the maintenance team, cooks and managers...... everyone just has a very positive attitude. The rooms are clean and modern and for those that need to stay in this area of San Jose, particularly for an extended period of time the location is convenient. Located within an open air mail, there are many options for dining, but surprisingly enough, one of the very best options is actually the Hyatt Place! During this last stay, they rolled out a new menu and the food was excellent and the steak was absolutely incredible.

Thanks Hyatt Place Pinares for everything and see you again soon,,,,,,,which reminds me, is my bottle of scotch still behind the bar? (see photo)

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dtobystravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_SJ_Management, General Manager at Hyatt Place San Jose Pinares, responded to this review, 14 August 2014
Dear Guest,

We were extremely happy to read your stellar comments regarding your stay with us. We aim to make a difference through genuine & seamless service, and were pleased to learn that this was your perception as our guest.
We have tailored a spectrum of services for those on extended stays to precisely create the feeling of being at home, for example providing a flexible mix & match menu in order to offer extensive options for lunch & dinner.

We look forward to welcoming you back home!

Luciano Julio
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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331 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
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  • English first
  • French first
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 August 2014

The Hyatt Place San Jose Pinares was a great location for a recent trip to Costa Rica for my friend and me. We wanted to stay right outside of San Jose because we were visiting my daughter who is volunteering in San Jose for the summer. The hotel is modern and beautiful with a great staff. We stayed 5 nights and the room was well maintained and very quiet. We especially liked that it was located within Momentum Plaza because that meant many restaurant options were located steps away. There are about 12 restaurants in the plaza ranging from high-end steaks, seafood and tapas to McDonald's and Denny's for picky eaters. We used the transportation service recommended by the hotel for both airport transfers and for hiring a private driver to take us to a zipline park. They also recommended a tour company for an all-day tour. We took the combo tour to a coffee estate, Poas Volcano and the La Paz Waterfall Park. The coffee tour was just fair, the weather was too cloudy to see the volcano, but we LOVED the waterfall park. If you want to stay in the San Jose area, we highly recommend this hotel!

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steele8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_SJ_Management, General Manager at Hyatt Place San Jose Pinares, responded to this review, 8 August 2014
Dear Guest,

Thank you for recommending us backed by such excellent comments about the hotel.
I was very pleased to learn that you had the opportunity to visit some of the areas of vast natural beauty within close proximity to San José, although the weather was not always in your favor.

The Hyatt Place and Momentum Plaza compliment each other fantastically, offering a wide spectrum of restaurants, shops and services at hand which I am glad you were able to take advantage of.

We hope to welcome you back in the not too distant future!

Kindest regards,

Luciano Julio
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tehachapi, California
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

I was here on business in the area. Very clean and comfortable, great amenities.

Many restaurants nearby, and its own buffet breakfast.

The check-in was very slow, but staff was friendly.

It had parking so worked well for me. I did not try the pool.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Katy0701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_SJ_Management, General Manager at Hyatt Place San Jose Pinares, responded to this review, 14 August 2014
Dear Guest,

We were pleased to learn that you were struck by the friendliness of our staff.
We would like to take advantage of this opportunity to extend our apologies for the speed of your check in. We have followed up with the team in order to ensure an efficient pace in the future.
Our product is characterized by being practical with our services easily at hand, such as our complimentary breakfast buffet and complimentary parking.

We hope to welcome you back in the not too distant future so that you may enjoy some time poolside!

Kindest regards,

Luciano Julio
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
US
Level Contributor
88 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

Yes, it's a bit far from the airport and from tourist areas, tucked into an attractive mall plaza, with a good variety of interesting restaurants to choose from (and across the street from the local Wal-Mart). I was here for a business meeting, so it worked fine. The room was great, and the buffet breakfast was one of the best, with a changing menu every day.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sandemaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_SJ_Management, Gerente geral at Hyatt Place San Jose Pinares, responded to this review, 3 July 2014
Google Translation
Estimado Huésped,


Muchísimas gracias por haberse hospedado con nosotros y por su retroalimentación. Nos da gusto saber que nuestras habitaciones superaron sus expectativas al igual que el desayuno. Nuestro equipo de Ama de Llaves se esmera por mantener las habitaciones en perfectas condiciones, igualmente nuestro chef rota los platos del desayuno para ofrecer opciones diferentes todas las mañanas.

Nos da alegría saber que nuestra ubicación fue practica para sus negocios. En su próxima visita a San José nos encantaría tener la oportunidad de asistirle con tours cercanos como puede ser a la ciudad de Cartago y los volcanes Irazú y Turrialba.

¡Lo esperamos muy pronto en el Hyatt Place!

Luciano Julio
Gerente General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Juan, Puerto Rico
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

I have stayed at Hyatt Place's before in the US... the property in San José felt just like I was in the states, in terms of service, amenities and comfort.

The location is great because it's located at a mall with a dozen restaurants to choose from. It's kinda far from the Escazú section of San José, where most of the night life is located, but the restaurants at Momentum Mall are a good option given the amount of traffic jams in San José on any given day.

The breakfast is abundant and varied. I wish they had more fresh juices given the amount of fresh fruits in Costa Rica. The in room Wi-Fi works fantastically. I worked from my room a few days and it was as fast as the network I have at home in the US.

Peter Walters, one of the managers, is awesome and was always taking care of me and my friend, making sure we were comfortable and that we knew where to hang out on the weekends.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MadRod787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_SJ_Management, General Manager at Hyatt Place San Jose Pinares, responded to this review, 18 June 2014
Dear Guest,

We were delighted to read your excellent review and pleased that you enjoyed the hotel, your room and our breakfast.
We take pride in presenting different options at breakfast each morning in order to offer a good spectrum for those staying several nights, in addition to Costa Rican favorites such as our traditional 'Gallo Pinto'.
We will be sure to share your great comments regarding our staff, and will commend the Housekeeping team on their efforts in keeping each room perfect and fresh.

We hope to welcome you back very soon!

Luciano Julio
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wausau, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 June 2014

The staff at this hotel are as good as any I've experienced in the world. Genuinely friendly - we especially had a great experience with Daniella, who helped us check-in for our flight the night prior and also gave us info on what to do in the area.

The rooms were clean and the hotel nice. Location wasn't ideal for us as we wanted to head into San Jose for a day trip, but that is our fault as we should have researched better. Also, pool was too cold to swim while we were there.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_SJ_Management, General Manager at Hyatt Place San Jose Pinares, responded to this review, 18 June 2014
Dear Guest,

Thank you for your review. We were delighted to hear how you were struck by the friendliness of our staff and have shared your positive comments with Daniella & the rest of the team.
We were pleased that you had a good impression of the hotel however were sorry our location was not as practical for your day trips and that the menu did not meet your expectations. Our Chef takes care to adhere to the highest standards, we attempt to keep our Food & Beverage offering interesting with daily specials and a menu that ensures flexibility.
We hope to have the opportunity to welcome you back soon.

With best regards and thank you again for staying at the Hyatt Place.

Luciano Julio
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overland Park, Kansas
Level Contributor
105 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

This hotel is was absolutely stunning. It was easy to find, had ample parking and in a great location.
The rooms are so beautiful and comfortable. Our room was two queens and it has a sitting area with an L shaped sofa. It had an ultra modern bathroom.

The hotel has a morning breakfast buffet that has a lot of fruit, eggs prepared the way you want, breads and some local dishes. Very nice dining area. It is nicely decorated.

The staff were exceptional. The Hyatt knows how to treat customers.
The towels are so soft and the sheets are crisp. Perfect.

Room Tip: Any room in this hotel would be perfect.
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jugaria70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place San Jose Pinares

Property: Hyatt Place San Jose Pinares
Address: Plaza Momentum Pinares, Curridabat 11803, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > Curridabat
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Curridabat
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hyatt Place San Jose Pinares 3.5*
Number of rooms: 120
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