The customer service staff who checked us in were very friendly. Our guides, Steve and Abby, couldn't have been more patient, friendly or helpful. My girlfriend, her pre-teen son and I were in a group of ten who did the 3PM Hawk tour. We were all first time zip liners and needless to say the guide playing "catch" at the end of each link had his hands full with a few in our group until they figured out how to properly brake after the first few links of the tour. The harness / pulley equipment, lines, and platforms were in excellent shape and the scenery was beautiful. My girlfriend and I will be back in a few weeks to try out the higher / longer Eagle tour.
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