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Grand Muthu Forte do Vale
Reviewed 19 July 2014

Just back from a 10 day hol in these apartments. One of the best places I've ever been in. We were in a one bedroom apartment which was spotless modern and bright.
Cleaners were in every day except Sunday. Staff at reception very helpful and friendly. Had no trouble connecting to the hotel wifi. Location great with a 10 min walk to strip but there is a free hotel bus that runs up to 10.30 if your not feeling energetic. Beach is quite near. The hill going up and down to beach is quite steep but manageable. Beds are quite hard and pillows are a bit lumpy but hey it didn't keep us awake and anyway you can't expect home from home when your away and little things like that are just petty things that don't spoil a holiday for most people. Pool area is clean but like most places in July very hard to get sunbed but as we only went there one day it didn't bother us as we prefer the beach. Only had one quick drink in hotel bar which was expensive. Some of the rooms were facing out on to a busy road but the room numbers 304 to 314 on the second floor are beside the main entrance of hotel but even though buses and taxis pull up there it's not annoying and you can watch people coming and going.
At night we had the doors closed with the air conditioning on so you can't hear anything anyway.
Would recommend this hotel and in my opinion it is a five star hotel. Never ate in restaurant so I'm afraid I can't comment on this.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank alsba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petchey L, Manager at Grand Muthu Forte do Vale, responded to this reviewResponded 23 July 2014

Dear Guest,

Thank you for your review regarding your stay at our hotel.

We have read your comments about the hotel and we greatly appreciate that you took the time to write them as our guests’ satisfaction is our main priority.

We look forward to welcoming you again in the near future.

Kind regards,

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Reviewed 16 July 2014

I'm pretty sure that when we booked this hotel, it had a 4 star rating. Therefore we were really pleased to see 5 stars above the reception entrance when we arrived for our 9 night stay in Albufeira. Now a lot of this review is going to seem negative, and that's a shame because the Forte Do Vale has a lot going for it; A great location, very spacious rooms with fully kitted out kitchen, and a free bus service to its sister hotels. However, it is far from 5 star by our experience, and this is why I have rated it only 'average'.
Our 1st doubts arose on checking in. Our flight was quite late, and we arrived at the hotel at around 11pm. The reception area was quite dimly lit, and we weren't greeted by a receptionist, but by the night security guard. I had emailed the hotel a couple of weeks before our holiday requesting a room on the upper floors (as was recommended by previous reviewers), and the reply I got was quite promising. However, we were allocated a room on the ground floor (114), and after some trouble trying to use the key to our room, we decided it would be pointless trying to get a room change until the morning. As it turned out, we were very pleased with the room as it looked out over the pool area, and on the same level.It also benefitted from the afternoon/evening sun.
Other annoyances that belie the hotels 5 star rating were; We didn't get a visit from the room cleaners for the first 2 days. We arrived on a Tuesday evening, but the cleaners didn't clean our apartment until Friday. Also, thoughout our 9 night stay the bedsheets were never changed. In the bathroom you will find complimentary items such as a tiny bar of soap, a sachet of shower gel, shampoo etc. These were never replenished when used.
The beds have concrete matresses, and the pillows filled with some lumpy material.
The pool area is nicely set out, but you will find that a lot of the sun-loungers are broken. You will also find that the rule of NOT placing towels on sun-loungers to reserve them is also broken. We saw lots of people placing towels on the loungers at 8 or 9 oclock, and then didn't use them until mid afternoon.
One thing that is definately 5-star is the bar prices. 4 euro for a pint of lager. Little wonder that the hotel bar was almost empty most nights with zero atmosphere.
I really hope that if you have booked at the Forte Do Vale, you have not paid 5-star prices. In my opinion it is somewhere between a 3 and 4 star accomodation.

Room Tip: Room 114-116 are on the pool side and have afternoon sun.
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank YouFUMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Grand Muthu Forte do Vale, responded to this reviewResponded 27 January 2015

Dear Guest,

Thank you for your comments about our hotel and we greatly appreciate that you took the time to write them.

We strive everyday to ensure that our guests have a wonderful service during their stay and we apologize for any inconvenience you may have experienced.

With regards to the washing machine this issue has been addressed with respective department to ensure that this situation is avoided in the future.

We apologise for any inconvenience and hope you will give us the opportunity of serving you again in the future.

Kind regards,
Ashish Gosain

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Reviewed 16 July 2014

Very pleasant and spacious apartment and friendly and efficient staff both in reception and the domestic staff. Attractive pool area and terrace. Take a handful of dishwasher and/or washing machine tablets if you think you might use the machines in the apartment. I found the ground floor (with thr exception of the reception area, rather soul-less and we made little use of the bar or restaurant, partly because of the wide range of alternative eateries and bars a short stroll around the hotel.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Grand Muthu Forte do Vale, responded to this reviewResponded 3 March 2015

Dear Guest,

We are pleased you enjoyed your stay with us and that we provided great customer service.

Your comments regarding your feeling to the reception area have been taken has been passed to the respective department for review.

We look forward to welcoming you back Forte do Vale.

Kind regards,
Ashish Gosain

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Reviewed 8 July 2014

Just got back from a great week stay at Forte Do Vale. The hotel is lovely, rooms very spacious and cleaned every day apart from Sunday. Reception staff were very friendly and helpful. Great location 10min to strip and 15min to old town about 5euro for taxi either way. Pool area big and spacious. Free WIFI is really good too!

A few bad points- the sunbed situation is ridiculous, i went down at 9.20am and couldnt find one most beds had towels on but no one came till after lunch time sometimes 3pm!! One day i seen around 8 guests coming down and not able to get a sunbed. Alot of them are also broke this really needs to be addressed as i felt it let the hotel down.
Yes the beds were a little hard but i like that and slept really well.

I would reccommend the hotel and would return hopefully to find the situation with the sunbeds sorted!

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank GarnerE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Grand Muthu Forte do Vale, responded to this reviewResponded 3 March 2015

Dear Guest,

Thank you for spending your time to give us a kind feedback on your recent stay.

It’s pleasing that your remarked the perfect location of our hotel and that you noticed our friendly and helpful staff. We have passed this on to our employees. We are also pleased that you find us recommendation worthy.

Regarding the sunbeds, this is a worldwide problem, however we will endeavour to do our best to resolve this issue.

We are looking forward to your return visit and hope we once again prove our high standard of hospitality.

Kind regards,
Ashish Gosain

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Reviewed 6 July 2014 via mobile

The rooms are huge with great facilities, however our room had a view of a car park, we requested to move rooms to one with a nicer view however this was not possible as the hotel was fully booked.
There is a free bus which runs between the Infiniti hotels which is v.regular.
Disappointed that you had to pay to use the safe.
Even with the few bad points we would stay here again

Stayed: July 2014, travelled as a couple
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Grand Muthu Forte do Vale, responded to this reviewResponded 3 March 2015

Dear Guest,

Thank you very much for your comments after your stay at our Forte do Vale Hotel.

We apologise for the view to the inner court. Please inform us about your preferences with your next stay, we will be happy to assign you a room with a better view.

We look forward to welcoming you soon again.

Kind regards
Ashish Gosain

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Reviewed 29 June 2014 via mobile

Actually still at hotel while writing this....although when arriving at Hotel it stated 5* I doubt it is worth it. Room facilities are great, washing machine,dishwasher, microwave etc...all great..but beds are like concrete. Pillows made with marbles..could have slept better on a sunbed...if you can get one.. if you want one you have to stay up all night to jump on one first thing... I think they allocate one to each room... staff very friendly and helpful...15 mins walk to old town...10 mins to strip but dont bother unless you are 18 yr old piss head.... hotel very clean and cleaners first class...great hotel shame about the sleep...

Stayed: June 2014, travelled with family
7  Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Grand Muthu Forte do Vale, responded to this reviewResponded 3 March 2015

Dear Guest,

Thank you for taking out your valuable time to write a comment regarding your stay with us.

It is our aim to offer our guests an entirely satisfactory service and we truly apologize if we did not meet your expectations in some issue with regards to the beds.

We hope that you will visit us soon and give us the opportunity once again to serve you in the near future.

Kind regards,
Ashish Gosain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

Just returned from an 11 night stay at Forte Do Vale and overall this hotel looks really nice, BUT its not what I expected for 5* hotel as you have to pay to use the spa.... pay to use the safe in your room... pay to weigh your case in the luggage room....the beds are hard... the pillows are lumpy and the towels were hard and some had holes in and on check in you have to either pay a deposit or hand over your credit card details.

The free wifi was hit and miss depending on where you were in the hotel.

The sunbed situation was terrible there was quite a few broken ones and at 8 o'clock in the morning when the doors opened there was a mad rush to put towels on even though there was a sign to say this was not allowed, I know for a fact that at least 4 peopled complained about this as people were then not coming back to there sunbeds till late afternoon, the hotel staff didnt seem over intrested and just said "take the towels off"causing friction between guests.

We only had one snack from the bar pool which took over half an hour to come and when it did come the chips were cold. There was a slush machine on the bar but no slush to be seen and when we asked for an ice cream they said sorry they had no ice creams????

Now the good bits

The Hotel is a short walk from the Strip (10 mins) and about 15-20 mins from the old towns main sqaure. The road train stops just outside and the hotel has its own free bus that runs between the new and old town.

The rooms were huge and modern and very clean maid service at least 5 times a week.

Overall we did enjoy our time in Portugal and will return but probably won't stay here again.

Room Tip: pool view rooms get the sun in the afternoon.
See more room tips
Stayed: June 2014, travelled as a couple
5  Thank Darnbroughs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Grand Muthu Forte do Vale, responded to this reviewResponded 4 March 2015

Dear Guest,

Thank you for taking out your valuable time to write a comment regarding your stay with us.

It is our aim to offer our guests an entirely satisfactory service and we truly apologize if we did not meet with your expectations.

We hope that you will visit us soon and give us the opportunity again to serve you in the near future.

Kind regards,
Ashish Gosain

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Muthu Forte do Vale

Address: Rua Dunfermline | Areias de Sao Joao, Albufeira 8200-278, Portugal (Formerly Hotel Apartamento Forte Do Vale)
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #14 of 135 Speciality Lodging in Albufeira
Price Range: £59 - £335 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Muthu Forte do Vale 5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Forte Do Vale Hotel Albufeira
Grand Muthu Forte Do Vale Albufeira, Algarve, Portugal

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