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“forte do vale excellent location”

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Hotel Apartamento Forte Do Vale
Manchester, United Kingdom
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“forte do vale excellent location”
Reviewed 24 August 2014

For me this was in an excellent location less than a ten minute walk to the strip and about 20 minutes walk into the old town. Shops and bars 1 minute away the local restaurants and bars were better quality of food than in the old town if you have mobility problems this won't be the hotel for you unless you don't want to go to the old town old town is down a steep hill and up a steep hill although you can always get a taxi. Inside the hotel was clean and spacious except one of our 2 balconies had bird poo on the rail and glass for the 2 weeks we were there. The rooms were large Nice pool area although later on you could not get a Sun bed. Overall very nice and would probably go back

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Wendy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Hotel Apartamento Forte Do Vale, responded to this review, 2 March 2015
Dear Guest,

Many thanks for your positive comments.

Your kind words on the services received will definitely be passed on to team members.

We are very sorry for the inconvenience you experienced when housekeeping did not clean the bird droppings on the rail and glass. We have addressed your concerns with the head of housekeeping to ensure this situation is avoided in the future.

We are looking forward to your return visit.

Kind regards,
Ashish Gosain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Cork
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 August 2014

We stayed in the Forte Du Val for a week in August (4 of us) and during our stay we were unlucky to get stuck in the lift one evening for approx 25 minutes. We rang the alarm button and the phone button for help but to no avail. After approx 5 minutes of no response and people getting very anxious and nervous as to how we were going to get out of the lift- there were 7 of us in the lift at the time, one child, a teenager, 2 senior citizens and 3 Adults, I was able to make contact via my mobile phone with my niece who had stayed in the Apartment (lucky for us). She ran to reception to alert them and observed that the receptionist was aware of the alarm button going off but continued to check in guests who were at the desk. Only by she persisting that the people in the lift were very traumatised and the crisis should be responsed to straight away, I shudder to think how long more we would have been let in the lift and not rescued. Eventually when we did manage to get out and by this time, there was perspiration streaming down the faces of all of the 7 people that were in that small lift for that length of time, we were not asked if we felt ok, offered to get medical assistance as we were obviously very stressed or offered a hot cup of tea. The Receptionist just went straight back to the reception area to continue his check in. I am not blaming this staff member as it appears he was working on his own - but I found out that the Manager of the Hotel was actually in the building that night and the least he could have done was to visit each of the rooms as a courtesy call to make sure we were all ok. (There were 3 different apartments effected by this).We did get a free bottle of wine.....
Also the beds were very uncomfortable and the pillows were awful.
Other than that - the actual apartments were very nice, very spacious and good facilities therein. We are Infiniti Members and expected better that the service we got.

Room Tip: I was on the 3rd Floor and had no problem with noise levels
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
6 Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Hotel Apartamento Forte Do Vale, responded to this review, 2 March 2015
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor.

We appreciate your specific and constructive feedback as such interactions help us identify areas of opportunity for improvement and also give us further insight into our guests’ expectations, so that we can better exceed them in future.

We apologise for the bad experience regarding the lift and inform that action was taken immediately to rectify problem.

We hope you will not allow this experience to forever mar your perception of our hotel and will allow us another opportunity to prove our commitment to exceeding your expectations.

We look forward to welcoming you back soon.

Kind regards,

Ashish Gosain
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2014

This was the worst hotel I have ever stayed. The woman who checked us in made us wait 1 hour when there was already a room available for us that met our expectations. The bathroom smelled like sewage which we were told by the maids was a smell that came from the sink and bathtub. They suggested we close the drains to reduce the smell. The pool area was very dirty and the umbrellas were broken. We were given very poor directions to the beach and instead of a 5 minute walk it took us 45 minutes. When we checked out the same woman did not even smile or thank us for staying at the hotel. The water in the pool seemed nice but very cold.

Room Tip: Choose a room overlooking the pool. It is a pretty view at night
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Janethornburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Hotel Apartamento Forte Do Vale, responded to this review, 2 March 2015
Dear Guest,

Thank you for having taken the time out to share your experience on Trip Advisor.

We are distressed to note that we have failed to provide you the expected experience. We have on receiving your feedback addressed the concerns with relevant departments and assure you immediate action has been taken. We apologise for the inconvenience caused to you during your stay.

We do hope that you will give us the opportunity to service you again in the very near future.

Kind regards,
Ashish Gosain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2014 via mobile

We are in our last few days of our holiday in Albufeira after a fortnight. We stayed in room 308 which was a good sized room with plenty of utilities however the only comment I can make that brings this room down is that it overlooks the roundabout so there is no silence as there are either buses, horns or people screeching their tires which makes for a bit of an annoyance while sitting out on the balcony however the doors are good at cancelling out the noise. During our stay, the TVs in the rooms were all replaced with large, clear TVs with a wider selection of channels. The hotel facilities were nice but lacked atmosphere compared to the hotel I have stayed at during previous visits and the pool was freezing. There is also the hassle of trying to get sunbeds but this is a global issue and not really the hotels fault. The hotel is in a very convenient location as the strip is a mere 10 minute walk away and the old town is about 20 minutes away however if you don't feel like walking, there is always the little train across the road. The beach is a very short walk away which is also conveniant however it costs €12 to rent two sunbeds for the full day. A feature we made frequent use of was the ability to travel to other hotels on the MGM groups bus and use the facilities there (ask for a wristband at the reception or the other hotels reception.) The only comment that I can make that was a little disappointing is that the double bed is two single beds pushed side by side and they are pretty hard, a little like concrete.

Overall I would stay here again as it is a nice hotel and the conveniant location of the hotel was helpful for going out at night. I can only hope the beds are replaced for a more comfortable variant.

Stayed August 2014, travelled with family
Helpful?
3 Thank Scott_Darg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Hotel Apartamento Forte Do Vale, responded to this review, 2 March 2015
Dear Guest,

Thank you very much for your comments after your stay at our Forte do Vale Hotel.

It’s pleasing that you remark on the convenient location of the hotel close to the beach and apologise for the noise from the streets as this is beyond our control.

The bed issue has been addressed to the respective department for action.

We hope you will visit us soon and give us the opportunity once again to serve you in the near future.

Kind regards,
Ashish Gosain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Scotland, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 August 2014 via mobile

Stayed as a family of 4 with a 12 and 15yr olds. This hotel was Bought by MGMutha group last year to add to the CPO and Oura Praia hotels nearby. Although rated as 5star we think Clube Praia Da Oura is far better. Rooms generally big and have full air con, full size fridge/freezer and microwave, dishwasher and washing machine. Only downsides are 1set of four dishes and 1 set of bath towels, which is inadequate. Pool area very few sun loungers and many broken and reserved by no show people which is really annoying. They are working on improving entertainment side of resort but currently poor. We spent most days at beach or Clube Praia Da Oura which can be reached via the group courtesy bus(Restricted timescales). Handy for The Strip and Albufeira Old Town although depending on your room may be noisy with drunks during the night and road noise. Value for money this year though vs CPO prices of you can put up with the above gripes.

Stayed August 2014, travelled with family
Helpful?
2 Thank CD231178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Hotel Apartamento Forte Do Vale, responded to this review, 2 March 2015
Dear Guest,

Thank you for taking out your valuable time to write a comment regarding your stay with us.

It is our aim to offer our guests an entirely satisfactory service and we truly apologise if we did not meet with your expectations in some issues.

We hope that you visit us soon and give us the opportunity once again to serve you in the near future.

Kind regards,
Ashis Gosain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 August 2014 via mobile

Good points: nice location, mini train across road which ran every 20min to old town. 10min walk from strip. Clean, airy hotel with huge apartments. Great facilities within apartments: dishwasher, microwave, washing machine. Friendly helpful staff apart from pool bar staff who were very grumpy and abrupt.

Not so good: broken sunbeds galore, inflated bar prices.....hence it was always empty, hit and miss cleaning standards......some days they were in our apartment for less than 30 secs and you couldn't really tell the difference......we have experienced really good cleaning standards at 3 and 4 star apartments in the past and this is supposed to be 5 star. No one hardly used the restaurant which is highly unusual for a 5 star hotel.

To sum up: we would use the hotel again because we had a great price with booking.com and despite its faults, proved good value for money for what we paid.

Stayed August 2014
Helpful?
2 Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Hotel Apartamento Forte Do Vale, responded to this review, 2 March 2015
Dear Guest,

We are glad that to hear that you enjoyed your stay at Forte do Vale and for taking the time to add a post.

Our aim is to offer our guests an entirely satisfactory and we truly apologise if we did not meet with your expectations.

We hope that you will visit us soon and give us the opportunity once again to serve you in the near future.

Kind regards,
Ashish Gosain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 August 2014

Wi Fi excellent, pool good, staff helpful.

The room although spacious it was not in a great state, there where crisps on the floor from previous guests, a thick layer of dust on the inside of the sofa bed and the main beds where hard, noisy and uncomfortable with lumpy pillows.
The TV remote wasn't working and the bathroom came with handle ready to fall off and lock you in with the loose toilet seat for a thrill seeking ride.

The room which we stayed in also looked over a building site which actually proved to be a bonus for our 4 year old son.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 187Cliff1973187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Muthu_Hotels, General Manager at Hotel Apartamento Forte Do Vale, responded to this review, 2 March 2015
Dear Guest,

Thank you for taking out your valuable time to write a comment regarding your stay with us.

It is our aim to offer our guests an entirely satisfactory service and we truly apologize if we did not meet your expectations in some issue.

We hope that you will visit us soon and give us the opportunity once again to serve you in the near future.

Kind regards,
Ashish Gosain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Apartamento Forte Do Vale

Property: Hotel Apartamento Forte Do Vale
Address: Rua de Dunfermline, Albufeira 8200-278, Portugal
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #11 of 125 Speciality Lodging in Albufeira
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Apartamento Forte Do Vale 5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Forte Do Vale Hotel Albufeira
Hotel Apartamento Forte Do Vale Albufeira, Algarve, Portugal

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