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“Food lets it down”

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Aqua Pedra dos Bicos Design Beach Hotel
Ranked #8 of 163 Hotels in Albufeira
Certificate of Excellence
Essex
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Food lets it down”
3 of 5 bubbles Reviewed 28 June 2014

We have just returned from this hotel it is very modern and contemporary superior rooms a must lovely views and very clean and comfortable pool area is nice lovely clean toilets and showers but food badly let's it down we stayed half board breakfast ok evening meal ok if you like cold food not much selection on meat and vegetables ok if you like salads, Staff are all very pleasant especially Fabio and Jose who were mainly working the lunch times and reception staff are very helpfull also cleaners do a fine job, I don't think we will return as we are a middle aged couple who wants a bit of peace but you cannot get it here as too many hen and stag parties nothing against people enjoying themselves but was a bit too noisy for us. I did find the walk to the beach very hard too many steps and then you have to climb up Cardiac hill fine for the young and fit but all in all we did enjoy our stay but would have stayed Bed and Breakfast not half board too many nice places to eat in the old town.

Room Tip: Superior rooms with a sea view 3rd or 4th Floor do visit the roof terrace
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,522 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (453)
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gb
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

Had another great holiday - 2nd one this year and 5th stay in 4 years - the hotel just gets better? Staff are all brilliant and more than willing to help you with anything you need, rooms are great - the deluxe rooms are well worth the extra. Great position with plenty of bars and restaurants but only a €5 ride into the old town - easy stroll if the weather isn't hot. Book you won't regret it.

Room Tip: Deluxe room, the higher the better
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 3_Pennyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayrshire, Iowa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

Just returned from a week at this hotel. Lovely hotel and excellent staff. Breakfast fine but avoid eveningmeal. For a four star hotel the food leaves a lot to be desired. Lasted two nights and then forced to eat out.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lorraine w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 June 2014 via mobile

My first holiday in 11 years and i stayed here. I cannot fault my stay at all. The staff and overall hotel was brilliant. The local area was perfect and I had a wonderful weeks stay here. Would gladly stay again! The food was delicious too, me and my partner had breakfast in the hotel every morning.

Flawless hotel.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Jenna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 17 June 2014 via mobile

Myself and my husband stayed at the hotel for a week in June overall we loved it and would return

The main points to mention -

+great location
+walk to beach was very handy
+restaurant and bar staff were outstanding !
+breakfast and dinner was delicious
+rooms were spacious and spotless
+pool area perfect
+cocktails in the bar were great.
+great value for money
+side view room was amazing
+by far the nicest hotel close to the strip

My only negative was the reception staff. Not very helpful. One day the weather wasn't great so we planned a trip to vilamoura. I went to reception to ask the man behind the desk what bus to get. He was quite rude and told me we had to get a taxi (around €8 euros ) to the main bus station in albuferia in the other direction where we would then get info and catch a bus to vilamoura. I asked if there was a bus stop closer and he said no- he was very blunt and obviously trying to rush me. He seemed angry when I asked for a map. We decided not to take the trip for this reason as he made it out to be a difficult journey to make and to get to the bus station we would be travelling back on ourselves. The following day I heard another guest talk about how they got the bus from the top of the street next a 2 min walk from the hotel. I then decided to ask at reception again without mentioning about the info I heard from another guest and the more helpful girl behind the desk told me yes you can catch a bus from right outside the hotel and kindly printed the times off for me. The fact I had been told something completely different the previous day was not acceptable . We didn't take the trip cause of the info the man at desk gave us and if I hadn't overheard another guest we would have probably not gone to visit vilamoura the following day. This let us down . Luckily one member of reception staff was kind enough to help us and give us realistic info. This incorrect info delayed out trip to vilamoura by a day

However, this was only one negative. Everything else was perfect and the waiting and bar staff could not have been more helpful. Particularly Albert and fabio they are a credit to the hotel.

I would love to return to the hotel one day soon

Stayed June 2014, travelled as a couple
Helpful?
2 Thank BEXHAM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 16 June 2014

Overall this is a modern and Trendy hotel with lots of positives and only a few negatives

+clean, spacious, modern rooms
+ great location near the beach. Strip a walk away and also close to old town
+ we went half board and found that the food was more than enough and at a high quality - food at night included fresh sea bass, sea bream, lamb chops with plenty of fresh veg and also delicious desserts

- people reserving sunbeds: looking at previous comments it seems that the hotel are aware of this but do not seem to be doing anything about this
- lack of customer service from reception staff. Upon arrival, the reception staff were quick to let us know of the additional services the hotel provide including massages and tours. The day after we arrived we tried to book massages in the morning for 3pm. The reception staff said that they would check availability from the masseuse but to take it as a yes that is it going ahead as the hotel had no bookings for that day. The hotel said to confirm the massage an hour before the massage was going to take place. At 2 we went to the reception and it seemed that it was only then that reception was phoning the masseuse. When I tried to find out what was going on I was given quick answers without having the reception staffs full attention - the person that was dealing with me even checked somebody in whilst I was being served. When I finally had the persons full attention he said that he couldn't get hold of anyone and to come back at 3. After an hour I went down to the reception and was told that only one masseuse was available ( even though my companion and I had requested the massages take place for both of us in the same room) we went ahead but had to have our massages one after another instead of together.

After the third night we realised that the air con was not working correctly - we went down to reception and told them. A member of the reception staff came up to the room and checked..he told us that air cons and room keys were always a problem in Portuguese hotels ( a bit of an excuse we thought) . We knew this was likely but surely if someone is telling u the air con is not working you would try to get it fixed rather then give an excuses?

The following day we tried to book a tour with the hotel. When I went to reception I asked whether it would be possible to know more about the tour we were going on.. The person dealing with me was clueless.. He told me to look at the leaflet that I had read already and then served another person in the queue behind me! He then started to phone the tour company without me saying he could do so to book the tour. At this point I had given up and left the reception. I went to a tour company down the road and they were a lot more friendly, helpful and cheaper!

Overall this hotel was really good apart from the reception staff. Housekeeping and the restaurant staff were outstanding!!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vanita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benfleet, United Kingdom
Level Contributor
255 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 15 June 2014

First time at the hotel. Stunning contemporary appearance. I'll start with the positives, but please read on ...

On the plus side then; the receptionists were superb; very knowledgeable, with some excellent recommendations. Bar/waiting staff were friendly and efficient. The rooms were, aside from the points mentioned later, very well appointed. Air-con was efficient and most welcome. Room safe was large and infinitely changeable. Wi-fi reasonably priced. Pool area beautifully maintained. Not a massive pool, but not a massive hotel. Plenty of options available in our inclusive breakfast. The hotel's "Serenata" restaurant deserves special mention (would rate it as excellent, if it were listed in its own right), for dinner options. We only ate there once (after a long day, and didn't fancy venturing out), but couldn't fault the food in any way (not much atmosphere though, to be truthful). Try it if you go.

Storage space (drawers in particular), was nowhere near adequate. We ended up leaving one suitcase full to pick from; and the backs of chairs came into play. Couldn't get sink plug mechanism to function - bit of a pain when it came to wet shaving (didn't appear broken). We paid extra for a sea view. TV a bit limited, for that pre-evening chill-out period. Being on the lowest floor of the sea-facing rooms (albeit with the bigger balcony), the sea was, technically, in view, but only just. Also; the view to the pool area was blighted by the ugly roof over the terrace below. Mains sockets were few, and pretty inaccessible. The dressing gowns, whilst a nice touch, were for very small people, with very short arms. Roof terrace had stunning views, but the evenings-only bar didn't open, as promised; the night we were there - shame.

On the whole; we'd definitely go back though :)

Room Tip: Get a pool/sea view room. Worth the extra. The rooms on the road have pokey little balconies, with a...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul1960_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aqua Pedra dos Bicos Design Beach Hotel

Property: Aqua Pedra dos Bicos Design Beach Hotel
Address: Urbanizacao Quinta Pedra dos Bicos, Lote 24 | Santa Eulália, Albufeira 8200-389, Portugal (Formerly Hotel Pedra dos Bicos)
Phone Number:
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Albufeira
#7 Luxury Hotel in Albufeira
#7 On the Beach Hotel in Albufeira
Price Range (Based on Average Rates): £
Hotel Class:4 star — Aqua Pedra dos Bicos Design Beach Hotel 4*
Number of rooms: 142
Official Description (provided by the hotel):
The Aqua Pedra dos Bicos is an island of serenity in Santa Eulalia, near the busy Albufeira and at 500 meters from the famous "Strip", one of the main nightlife atractions. The direct access from the Hotel to the Bicos Beach - 400 meters away - and the inspiring view over the Atlantic Ocean complete this unique Hotel in the heart of the Algarve. This 4-Star Hotel, from Details Hotels & Resorts, features a daring and modern architecture, offering a memorable and relaxing experience. ... more   less 
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Also Known As:
Pedra Dos Bicos Albufeira
Aqua Pedra Dos Bicos Design Beach Hotel Albufeira, Algarve, Portugal

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