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Vila Gale Cerro Alagoa
Ranked #29 of 154 Hotels in Albufeira
Certificate of Excellence
Reviewed 3 November 2013

We stayed here for 4 nights during October half term.
The hotel itself was very clean ! The food was fine and we enjoyed the table service snack menu on the all inclusive at lunchtime. palo the pool bar man was very friendly and helpful. We stayed in a pool view room which was great, you could also see the ocean. The pool was gorgeous and there was plenty of sunbeds as it was out of season. The pool was on the cold side but we were very lucky with the weather which was fantastic during the day although chilly at night. The surrounding area was good 10 min stroll to the old town and far enough away from the strip. The land train stops right near the front of the hotel which takes you all round the whole resort. Our only negative was that due to it being out of season there was no evening entertainment and we travelled with 4 teenagers who luckkily enough were entertained by the evening bar man and playing cards with us ! 4 nights was ok any longer might of been difficult. There are shops & places to eat right near the hotel but some are shut in the evening due to low season. Overall a great value break and a hotel I would re-visit.

  • Stayed: October 2013, travelled with family
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2  Thank Bekki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 7 November 2013

Dear Guest

It was a pleasure to read your review which we appreciate and thank you for sharing. We will pass on your review to the staff and especially Paulo as it is very motivating to find our guests satisfaction has been attained.
We hope you may choose the Vila Galé Cerro Alagoa again in a future holiday

Kind regards

Rosario Ribeiro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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874 - 880 of 1,718 reviews

Reviewed 3 November 2013

Stayed in this hotel for 1 week in early October. Had a room at the front of the hotel on the 3rd floor and wasn't bothered by any noise at all and I'm a light sleeper the best of times. The room itself was fine no complaints there. Distance to the old town is about a 10 minute stroll and the strip is a few minutes away on the little train that stops outside the hotel so the hotel is situated between the best of both worlds. We stayed half board and while I found the breakfast nice, the evening buffet just wasn't up to scratch. For breakfasts for the week I lived on the fresh pineapple, yogurts and pastries but I dreaded the evening meal so much so we ate out 3 nights as I couldn't face it. For example they had a meat station which was tough chewy meat sitting in trays covered in gravy and people we poking at it trying to get the best piece and on the other side of the station was the vegetable, fish and side dishes such as mac & cheese etc I witnessed several people using the fish slices to scoop up the pasta dishes, disgusting! That was just some of my gripes about the evening meal. A pint of beer is €4 in the bar which is a complete rip off, go to the local bar behind the McDonalds across the road which is only €1.50 for a pint. Over all it was fine and I would stay here again but would do b&b only.

  • Stayed: October 2013, travelled as a couple
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Thank Louie31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 7 November 2013

Dear Guest

Thank you for sharing your review as it is very important to us to receive our guests comments which help us to improve our service and standards. We do regret that you have not found our buffet dinner to standard and will consider your review and comments posted.
Hoping we may welcome you back in the future

Kind regards

Rosario Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2013

Great location
Rooms very clean, maid service everyday
Facilities fantastic swimming pool sauna, steam room, Jacuzzi, gym, indoor pool games room
Staff friendly and helpful
10 minutes walk to the old town beach and bars
only negative point food was a little cold in the restaurant

  • Stayed: October 2013
    • Value
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Thank Ramsey-NI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 7 November 2013

Dea Guest

Thank you for your kind review, as we are pleased to find you have enjoyed your stay at the Cerro Alagoa.
We do regret you have found our food somewhat cold, and we are working on to improve our buffet hot dishes temperatures to maintain them hotter.
Hoping you may choose our hotel again in the future

Kind regards
Rosario Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013

My husband and I had a great holiday at this hotel the staff were very helpful and pleasant. The manager who had a keen eye for everything even noticed if a candle had not been lit at the table you were sitting at.I have read some other reports on this hotel where some people were not as happy as us. Personally we could find no fault what so ever with this hotel and would be more than happy to stay there again.

Room Tip: Rooms facing the pool are better than facing the road but even so traffic was not a problem
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  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 7 November 2013

Dear Guest

We appreciate and thank you for your kind review which was very pleasing to read.
Hoping to welcome you again in the Cerro Alagoa

Kind regards
Rosario Ribeiro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013

Excellent location; near the old town and escalators up/down the cliff yet just far enough away to have "space". Loads of space for the plentiful sunbeds and fantastic pool. The indoor pool, steam and sauna great. The rooms are spacious and the bathrooms lovely. The water was always scorchio. Spacious balconies BUT the sliding doors did not do much to stop the noise from the road outside - or the bottle bank/bins. Not overlooked though.

All the staff are wonderful and appear to be happy in their job. They enhance your holiday experience. Particularly the bar men of course. Sexy Paolo at the pool bar is a lively character and my favourite. Excellent coffee. The reception is very helpful and speak excellent English. The cleaners do a superb job everywhere. PRAISE all round to the hotel except in the kitchen.

The kitchen staff need to review how they do things, urgently in the case of lunch for the all-inclusive guests. There are a few issues at breakfast and dinner but they are mostly good (see my partner Keith's review). I have stayed in many 4 star hotels and the smaller hotels with lower numbers of lunch guests are better if they have one chief there on the "griddle" doing your fish/meat or past to order. There is a lot less waste and the food is fresh and cooked how you like it (not dried up coz it was overcooked an hour ago and kept warm). Deserts are often very similar all the time but there was always lots of fresh fruit or ice cream. Salad bars are always going to be fairly repetitive by nature but cold freezer "Breaded cod balls and samosas" as a entree every meal. I is NOT appropriate for this standard of hotel.

Somebody please show the breakfast staff how to cook bacon. They just throw it on in a "slab". No wonder it is fatty. That omelet slab thing - they could resurface a children's ply area with.I have never known a hotel refuse to do warm boiled eggs before. Foreign breakfast sausage I seldom like. However the rest of breakfast was good. Fruit pastries cheese, cold meats etc.

I would go back to this hotel BUT I would pay the extra for the pool view room (much quieter) and I would only go half board. The old town is so delightful day and night that I would like to have spent more time in it. We find it much cheaper generally to be all-inclusive despite me being tea total and of course much more simple.

Where those people with the terrible reviews staying I cannot imagine, at a different hotel ? I was there the same time as them and there was no building work and shower caps ?? Bizarre !

Room Tip: Book Pool View rooms - quieter and you can see the sea from most. Go half board not all inclusive i...
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  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 7 November 2013

Dear Guest

Thank you for sharing you review as your comments and suggestions regarding the breakfast/ lunch are much appreciated and hekp us to improve our standards.
We will pass on your review to our staff especially Paulo as it most welcome.
We do hope you may choose the Cerro Alagoa again in a future holiday

Kind regards

Rosario Ribeiro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

We stayed here for 4 nights in this hotel. Excellent Location with good restaurants near by. Staff very friendly and helpful. Rooms nice and clean, with a balcony with table and chairs, except for location of the rooms we overlooked the parking lot at the back of the hotel. To get a room at the front or ocean view was 16 Euros extra. We were a group of 39 people, you think an effort would have been made or at the very least on a higher floor so you would not see the parking lot and hear the nice of cars moving about.

Room Tip: Ask for a room with Ocean view or if at the back parking lot side ask for a room on a higher floor.
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  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank J M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 7 November 2013

Dear Guest

Thank you for sharing your kind review as were pleased to find you enjoyed your stay with us. We do regret the location of your room was not satisfactory, unfortunately not all rooms are sea/pool facing and do try to upgrade depending on availability at the time.
Hoping to welcome you again in a future visit

Kind regards
Rosario Ribeiro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

I stayed at the hotel with my partner from the 10th to the 20th October 2013, the hotel was very clean, the staff excellent and friendly. the pool was very clean & lots of sunbeds, its set in a very good position close to the old town. the little roadtrain stops outside the hotel which is handy. however. there are a few negative things.
1. if you go book a room with a pool view - we had a road view it was very noisy, even with the windows shut they are only single glazed, you will get woken up at 6am every day with the dustbins & bottle bank getting emptied!
2.we went all inclusive so we had lunch & evening meals the food was a good standard but very very repetitive! salad & always vegetable soup. the chips I think are from mcdonalds. breakfast average just 3 toasters to make toast, they don't do warm boiled eggs, the bacon is not good. (fatty).

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 7 November 2013

Dear Guest

Thank you for sharing your kind review as your comments are welcome and help us to improve our standards. We have added more toasters to our breakfast to avoid queuing.
We will pass on your comments to our staff.
Hoping you may visit us again in a future holiday

Kind regards
Rosario Ribeiro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Gale Cerro Alagoa

Address: Rua do Municipio, Lote 26 | Apartado 2155, Albufeira 8200-161, Portugal
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Albufeira
#21 Luxury Hotel in Albufeira
#28 Romantic Hotel in Albufeira
Price Range: £60 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Cerro Alagoa 4*
Number of rooms: 310
Official Description (provided by the hotel):
This modern luxury hotel is ideally situated in the tourist centre of Albufeira, just one road from the Fishermen (Pescadores) beach. The lively town centre, which offers a huge variety of shop, restaurants, bars and entertainment venues, are within 500 m of the hotel. Faro airport is the nearest and is approximately 35 km away. Built in 1990, this hotel was completely renovated in 2004. There is a total of 310 rooms spread over 7 floors including 73 rooms with view and 24 junior suites suitable for families. Guests are offered a stylish lobby with lifts and a 24-hour reception desk with a safe. It also has a TV and games room, a newspaper stand, a bar and an English pub, a restaurant with a non-smoking area and highchairs for small children. Business guests may book 2 meeting rooms with Wi-Fi internet connection and media devices. Additional services include a laundry service, garage as well as medical assistance. In addition, a car park as well as children's club and playground are on offer to hotel guests. The modern, stylishly furnished rooms come equipped with air conditioning, electronic safety door look, direct telephone, LCD TV with Cable and Pay TV, Wi-Fi Connection and safe (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. In the outdoor complex, there is a pool with a children's pool, a pool bar as well as a sun terrace with sun loungers and parasols. In addition, the hotel features a Health Club with indoor heated pool, a gym, sauna, steam room and Jacuzzi. Guest may also take advantage of massages and beauty treatments. All meals may be chosen from a wide buffet. At lunch and dinner guests may choose their meals a la carte. It is possible to book a half-board stay. ... more   less 
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Also Known As:
Vila Gale Cerro Alagoa Hotel Albufeira
Vila Gale Cerro Alagoa Albufeira, Algarve, Portugal

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