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“Still a Good Hotel”

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Vila Gale Cerro Alagoa
Ranked #29 of 154 Hotels in Albufeira
Certificate of Excellence
Reviewed 15 August 2014

I previously reviewed this hotel in detail on March 18, 2014 as we have stayed here on 2 other occasions. My wife and I are just home after another 13 night stay at this hotel. Again it was overall a very positive stay. We had reason to request a change of room upon our arrival. We moved to room next door after 2 nights. Thus we had more interaction with Reception staff than on our previous 2 stays here. They were extremely helpful and courteous about our change and kept us updated at all times. Very professional at all times.
We were again on top floor on a B&B basis. All comments from previous review still apply.
Only negative comment is that at check in they give a strong warning about not reserving sunbeds at pool but do absolutely nothing about enforcing this policy. We went to beach most days but on the few days we stayed at pool most sunbeds already had towels on them by 8.15 yet wouldn't see some people arrive until after midday!! Would be a major problem if interested in staying by pool every day. Saw towels being put out at 7.00!!!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 20 October 2014

Dear Guest,

Thank you for visiting us again and for taking the time to provide feedback, as your comments are very important so we can continually improve our services. Regarding the sunbeds unfortunately this does become difficult to control in the peak season and we do apologize for not having been able to get a place at the pool when needed.
We hope this has not spoily your holiday ans sincerely wish may visit us again !

Kind regards
Rosário Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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752 - 758 of 1,725 reviews

Reviewed 14 August 2014 via mobile

We've stayed at this hotel several times and each time they never let us down. Rooms are spacious, modern & clean.

Poolside is well maintained. Ample sunbeds & parasols.

The location is ideal. Opposite there is KFC, McDonald's, a Chinese to name just 3. Up the road there is a shopping mall that caters for everyday items, gifts etc.

Outside the gate there is a land train that takes you to the nightlife/shops at the Strip or to the old town/beach. Very reasonably priced.

A modern hotel, excellent staff, ideal location :-)

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Tracy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 5 November 2014

Dear Guest

Thank you for choosing our hotel again for your holiday as we are really pleased to find you have enjoyed your holiday once again and that we have been able to meet your expectaions.
Thank you for recommending the Cerro Alagoa !
Kind regards
Rosário Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

My wife, daughter (aged 25) and I have just arrived back from staying 5 nights at this hotel. It is more 3 star than 4 star.
Pros
Staff were friendly and helpful although most had very little basic English.
We stayed on a B & B basis and found the breakfasts to be excellent.
Good location only 15 minute walk into Old Town Albufeira and beach.
Nice pool.
Cons
For a 4 star hotel it is a bit much to be charged €2.50 per day to use the room safe.
There were no coffee/tea facilities in room.
Despite being told there was a fully stocked minibar in the room it only contained 3 bottles of water.
The room was too small for 3 adults given that we were paying in full for a third person.
There was no waiter service in the Bar in the evening or the outside veranda. They just picked up empty glasses.
The selection of snack meals at the poolside bar was poor.
The bar was very dark and drab and was very 70s/80s . Trying to be like an English pub but failing miserably.
We were served local spirits even though we were not all inclusive. The tonic water was from large plastic bottles obviously bought in the supermarket and invariably flat. The bar needs completely refurbished with a more contemporary feel. Drop all the silly signs with sexual innuendos . It felt more like a cheap hotel in Spain. Probably why it was virtually empty most evenings.
All sun beds were booked with towels by 9am. We saw 6 sun beds in a row remain empty for the full day with towels on them. There needs to be a policy which is common in other hotels of removing towels after 2 hours.
Very little evidence of management apart from at reception. I think they need to be more evident.

Overall we enjoyed our holiday although were disappointed with the hotel . If we had booked a 3 star hotel this us what we would have expected but not for a 4 star.
Some changes as I have mentioned above could make it 4 star.
We probably will not return to this hotel.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Gordk52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 26 September 2014

Dear Guest,

Thank you for taking the time to share your review and for your helpful feedback. We take our guests suggestions very seriously as these help us to improve our service and standards.
We inform you that we now have tea and coffee facilities, and these may be requsted at reception subject to availability.
Thank you for choosing the Vila Galé Hotels and hope to welcome you again in a near future
Kind regards

Rosário Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Room size was perfect for two adults and two kids (5 and 1).

We got a ground floor room right at the end of the corridor and were a little worried about the street directly outside but there was nothing to worry about.

Kids club was disappointing, two young local kids that occasionally arranged stuff to do for the younger kids.

Breakfast was fine but busy

Food and drink around the pool was a rip off compared to surround bars, restaurants and neighboring hotels

NO free WIFI in the rooms or at the pool, it was only available at the front reception - Really should be free in hotels of this standard

short walk to either the old town or the new town.

  • Stayed: September 2013, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank foodforfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 5 November 2014

Dear Guest,

Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa.
Your opinion and suggestions are very important and help us to improve our service and standards. We do regret that you found the Kids Club dissapointing and will work harder to improve this as our guests satisfaction is our main objective.
We hope to welcome you again in one of our Vila Galé Hotels on a future holiday.
Kind regards

Rosário Ribeiro

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Reviewed 10 August 2014

Enjoyed our stay here, 10 min walk to Old Town. Good size rooms overlooking pool. Nice friendly and very helpful staff. Good choice for breakfast also. Need to be up bright and early though to get pool side bed - great pool though! Would have no hesitation in staying again!

Room Tip: Request room with pool view
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
6  Thank Jacqueline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 5 November 2014

Dear Guest

Thank you for sharing your review and are really pleased to find you have enjoyed your stay at the Cerro Alagoa.
We hope to welcome you again in one of our Vila Galé Hotels on a future holiday.
Kind regards

Rosário Ribeiro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

My wife and I back on 30th July after a 10 day bed and breakfast holiday. Great hotel. Clean and tidy. Breakfast choice superb. Didn't eat here as there is a great choice of restaurants in the Old Town (10 mins walk) or on the strip (10 mins and 2 stops on the tourist train that stops right outside). Drinks, ice creams etc are on the expensive side. First few days there was no battle for sunbeds but at the weekend change the competition stepped up. It does say in the hotel that sunbeds cannot be reserved but I didn't see anyone enforcing this.

My only real beef, albeit some may say trivial, was the wi-fi availability. I had need to have access for personal reasons. It is free in all public areas but not in your room. I was told it was €15 for 7 days access in your room. Why when it is free elsewhere in the hotel? Also the access was intermittent and I was constantly having to keep logging back in. Plus the system there was set up so that if you went out of the hotel, the login and password weren't remembered and you had to carry the piece of paper with the login details with you for when you wanted to get back online.

All in all we would recommend the hotel and would definitely return.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
3  Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 22 October 2014

Dear Guest

Thank you for sharing your review as we are pleased you have enjoyed your stay with us. We do regret that our wi fi signal was not stable and we are working hard to improve this. Your comments regarding the free wifi in all hotel is welcome and will be taken in to consideration. Your opinion is very important to us and helps us to improve our standards.
Thank you for rcommending the Cerro Alagoa and we look forward to welcoming you back in a near future.

Kind regards
Rosário Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

Excellent Hotel Friendly Staff And Great Breakfast Great Variety Will Be Back For Sure Clean Rooms Pool Area Is Lovely Although Bar Prices Are A Bit Costly The Hotel Is Well Situated It Takes You 45 Minutes From Airport

Room Tip: Clean Room
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
1  Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this reviewResponded 20 October 2014

Dear Guest,

Thank you for your review and feedback. We are pleased to find we have met your expectations and look forward to welcoming you again in a future holiday.
Thank you for choosing the Vila Gale Hotels

Kind regards

Rosário Ribeiro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Gale Cerro Alagoa

Address: Rua do Municipio, Lote 26 | Apartado 2155, Albufeira 8200-161, Portugal
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Albufeira
#21 Luxury Hotel in Albufeira
#28 Romantic Hotel in Albufeira
Price Range: £62 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Cerro Alagoa 4*
Number of rooms: 310
Official Description (provided by the hotel):
This modern luxury hotel is ideally situated in the tourist centre of Albufeira, just one road from the Fishermen (Pescadores) beach. The lively town centre, which offers a huge variety of shop, restaurants, bars and entertainment venues, are within 500 m of the hotel. Faro airport is the nearest and is approximately 35 km away. Built in 1990, this hotel was completely renovated in 2004. There is a total of 310 rooms spread over 7 floors including 73 rooms with view and 24 junior suites suitable for families. Guests are offered a stylish lobby with lifts and a 24-hour reception desk with a safe. It also has a TV and games room, a newspaper stand, a bar and an English pub, a restaurant with a non-smoking area and highchairs for small children. Business guests may book 2 meeting rooms with Wi-Fi internet connection and media devices. Additional services include a laundry service, garage as well as medical assistance. In addition, a car park as well as children's club and playground are on offer to hotel guests. The modern, stylishly furnished rooms come equipped with air conditioning, electronic safety door look, direct telephone, LCD TV with Cable and Pay TV, Wi-Fi Connection and safe (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. In the outdoor complex, there is a pool with a children's pool, a pool bar as well as a sun terrace with sun loungers and parasols. In addition, the hotel features a Health Club with indoor heated pool, a gym, sauna, steam room and Jacuzzi. Guest may also take advantage of massages and beauty treatments. All meals may be chosen from a wide buffet. At lunch and dinner guests may choose their meals a la carte. It is possible to book a half-board stay. ... more   less 
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Also Known As:
Vila Gale Cerro Alagoa Hotel Albufeira
Vila Gale Cerro Alagoa Albufeira, Algarve, Portugal

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