We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Awful place! Long waits and disgusting customer service!”

No photo provided
Got a photo?
Add it.
Cais - Pizzaria Steak House
Ranked #660 of 779 Restaurants in Albufeira
Price range: US$16 - US$54
Cuisines: Italian, Steakhouse
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Reservations
Dewsbury, United Kingdom
Level Contributor
34 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Awful place! Long waits and disgusting customer service!”
1 of 5 bubbles Reviewed 30 June 2012 via mobile

Saw this place whie walking around always looked busy (probably due to long waiting time) yet looked very cosy and inviting! After ordering it took half an hour to ask where meals are, this was met by a response of "I little longer" not even an Im sorry ill go check for you! Might aswell have just ignored me!

After this we got up to the bar and said weve waited half an hour for food we want to pay for drinks as the wait and customer service had ruined the experience! We were told the meals are close to being finished and its homemade so will take a bit longer than usual which is understandable but had to pay for our meals if we wanted to walk! Also they said we werent waiting half an hour but we actually were as the lady admitted a second later! Also seen frozen ingredients being brought out of a cellar below....so much for being fresh and homemade!!

Stupidly admitting to pay we agreed to takeaway the food in a box and get out ASAP!! At which point the food wasnt even ready even after attempting to be persuaded it was ready if we took our seats again! All in all a horrible experience do not go here!!!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank maackattack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

8 reviews from our community

Visitor rating
    1
    3
    0
    1
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Ottawa
Level Contributor
88 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
“A good solid, dependable meal, snack or whatever”
4 of 5 bubbles Reviewed 20 March 2012 via mobile

We had occasion to visit this restaurant while on a walk. Everything was fine. Food was served hot, service great. It was only for lunch however, we had no complaints. Will definitely return on our next visit.

Helpful?
Thank sapperbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
64 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
“Lovely little place”
4 of 5 bubbles Reviewed 12 March 2012

Really reasonable priced. Ravioli was good as was the mixed grill and the lovely chocolate dessert we had. Really pleasant service too

Visited October 2011
Helpful?
Thank crazybooklady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
66 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Great simple Italian food and pleasant service”
4 of 5 bubbles Reviewed 1 November 2011

I really do not agree with the other reviews of this restaurant.

We ate here twice during our week stay in Albufeira and loved the simple, homely food. We ended up choosing restaurants that didn't have greasy waiters pouncing on you when you walked by. We were greeted by a very friendly waitress who served us with drinks straight away. The menu offered a wide range of pasta and pizza dishes and a small selection of starters. The selection of starters did not really appeal to me and the brushetta I ordered had far too much garlic on for my personal taste. My partner had the soup on both visits and it was filled with fresh ingredients. If you're looking for a traditional lasagne - go here!! It was the best I've had anywhere.

The first evening we went the restaurant and seating area outside were busy, but this did not prevent us having excellent service. Our waitress was polite and helpful, and let us get on with our meal, unlike some of the other restaurants we went to that had waiters constantly coming over.

The second evening we went was very quiet - this was presumably down to the stormy weather, but again our meal was lovely and service excellent.

Couldn't recommend more!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lovetotravel2519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
“should have gone to Iceland”
1 of 5 bubbles Reviewed 30 October 2011

Wanted to try an authentic Italian restaurant on the last night of our holiday.This place was a disaster from the start.Garlic bread was a bread bun cut in half and grilled,not a pizza base.mozzarella starter was six pre formed frozen cylinders with a yogurt dip.Pizza arrived burned then found it didn't even have mozzarella on it as stated on menu.When confronted waitress just shrugged her shoulders.Could go on but I'm feeling angry just thinking about this bumbling joke shop.Disgraceful.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jonsif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Cais - Pizzaria Steak House also viewed

Albufeira, Faro District
Albufeira, Faro District
 
Albufeira, Faro District
Albufeira, Faro District
 

Been to Cais - Pizzaria Steak House? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing