Our stay at the Sheraton Algarve Hotel this past summer was quite disappointing. This hotel is about 400 Euros a night and rated as a 5 star hotel, but compared to hotels we've stayed at elsewhere, we would rate it about 2.5 stars. Very average accommodations, pool, grounds, food, etc. The customer service was terrible. With the exception of the concierge (not employed by the hotel) who booked us some excursions, we found everyone else at the hotel (front desk, business center, wait staff, etc.) to be rude and not accommodating. My husband is a Gold Starwood member and we were still treated rudely. The bellmen lost our luggage on our final day and we were also overcharged on our bill. Luckily, I had kept all of our receipts to prove them wrong. Apparently, someone else had been billing meals, etc. to our room but we barely even got an apology for that. The one nice part is the beach access but other than that, it was an extremely disappointing stay for a place in Starwood "Luxury Collection". I would not recommend this hotel to anyone - not worth the money!
- Official Description (provided by the hotel):
- Pine Cliffs Hotel, a Luxury Collection Resort, formerly known as Sheraton Algarve, offers recently renovated rooms, enhanced and extended dining options, and a brand new, 1000m2 Serenity Spa, The Art of Well Being. Pine Cliffs Hotel has a stunning cliff-top location above Portugal's longest beach, Praia da Falésia. All of the beautifully decorated rooms and suites at Pine Cliffs Hotel include in-room entertainment systems with LCD TVs. All rooms also include furnished balconies with garden or sea views. The resort features 5 tennis courts, a 9-hole golf course, a beach club and a mini golf. For children and teenagers, the Junior Club provides a variety of activities such as mini-golf and football. The property is a 1-hour drive from Faro International Airport. Free on-site car parking is available. ... more less
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- Also Known As:
- Sheraton Albufeira
- Sheraton Algarve
- Albufeira Sheraton
- Pine Cliffs Hotel, a Luxury Collection Resort Albufeira, Algarve, Portugal