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“Stunning SPG Property” 5 of 5 bubbles
Review of Pine Cliffs Hotel, a Luxury Collection Resort

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Pine Cliffs Hotel, a Luxury Collection Resort
Ranked #13 of 162 Hotels in Albufeira
Certificate of Excellence
Norristown, Pennsylvania
Level Contributor
127 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Stunning SPG Property”
5 of 5 bubbles Reviewed 9 November 2012

Overall Impression: FABULOUS! The hotel and property grounds are absolutely stunning. Our room was great (#137). But our room did show it's age a bit, I'm thinking that this resort may be due for an overhaul soon.

Tips:
1.) Explore the grounds on your first day and be sure to find the grocery store to stock up on essentials. There are 2; one on the site (little pricey, but you can charge purchases to your room = SPG points!) the other about a 10 minute walk offsite (great deals on wine, beer & snacks).
2.) If you have the chance to upgrade to Ocean View, DO IT! I don't typically pay for upgrades, I just roll the dice but after reading the TA reviews I decided to go for it. I received an email offer to upgrade for only $35, since we booked our stay on cash & points, I think we made out pretty well.
3.) Bring your SPG card for discounts in the restaurants. (ie 10% off dinner at Piri Piri) If you forget it, just ask the front desk for one. Be sure to show it before you begin your meal.
4.) Catch a sunset at the Mirador Champagne Bar with a glass of bubbly.
5.) Eat at Piri Piri, the service the meals were outstanding
7.) The breakfast buffet at Jardim Colonial was great, lots of options; check to see if it's included in your rate. Look for the secret nook where they keep the sparkling wine.
6.) Check-in at the Portulano Lobby Bar on Foursquare for 2 free glasses of port wine; also stop in for Happy Hour at this bar (7-8pm) for half price drinks, it's a good deal
7.) If you're looking to treat yourself, order the hotel's private car back to the airport. Beautiful BMW with wireless internet. The front desk can help you arrange the transfer.

Areas of Improvement:
-Our check in reception was a bit lukewarm. Constantino was friendly and courteous, however, at the very end we asked for a map and it seemed like this was a daunting task for him. You definitely need a map and an orientation to the property if it's your first time.

In addition, and now we are partly to blame for this for we didn't read the fine print on our reservation, we didn't realize the breakfast buffet was included in our rate. We did take part in the buffet our first day expecting to pay but on day 2 we went to the Pine Cliffs Clubhouse for breakfast. We later found out that our rate did include breakfast buffet for our entire stay. So on our final day we made sure we got our fill of sparkling wine at the buffet!!

Shining Stars During our Stay:
Ellizabete, the hostess at Jardim Colonial was one of our favorites, she was full of energy and made us feel very welcome.
Helena at the omelets station made one of the best omelets I've ever had.
Bruno at the breakfast buffet was the man, he went above and beyond to ensure that the sparkling wine was refilled!
The wait staff at Mirador and Piri Piri were all top notch, sorry I can't recall their names. Thanks all.

Room Tip: Pay for the upgrade to ocean view, worth it!!!
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  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DannyZ24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 15 November 2012
Dear Guest,
We are very pleased to learn how much you have enjoyed your stay with us.
Your nice comments on the resort facilities and services provided by our employees are highly appreciated. We thank you for your especial mention of many of them and we are glad to know that we all have contributed to make you stay “Fabulous”. Those comments keep us motivated to meet and exceed our guest’s expectations.
Thank you for being a truly Ambassador of our resort and we look forward to welcome you back soon.
Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,089 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
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English first
Gourock, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 November 2012

My wife and I are regular visitors to this truly 5 star resort. The hotel is located in a prime location and reflects the very highest standards in quality of service expected of Starwood's Luxury Collection. The facilities and services on site are second to none, with its own golf course, multiple swimming pools, restaurants and bars, a beautiful beach, tranquil areas for relaxation and last but not least, very friendly and competent staff.
A truly memorable experience every time we go.
David Rees

Room Tip: Book early and talk to the hotel about where you'd like to be located.
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  • Stayed October 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 56David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 15 November 2012
Dear Mr. Rees,
We are very happy to know that once again you had “a truly memorable experience” at our resort and we would like to thank you for your kind words on the facilities, services and our employees.
We look forward to see you soon.
Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Girvan, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 November 2012

We recently stayed at the Sheraton Algarve (3 adults and 1 almost 2 year old) and with the exception of the weather (outwith the control of the management) we couldn't find fault.
The real strength of this hotel notwithstanding the location must be the staff, nothing was any bother although the smiles from my grandson seemed to charm them as well.
One thing we did find unusual was it was warmer down on the beach (what a beach) than up on the cliff top.
The choice of restaurants was great with Cafe Korda being really quite reasonable.

  • Stayed October 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 15 November 2012
Dear Guest,

We are very glad to learn that in spite of the weather you and your family and a very enjoyable stay at our resort.

We thank you for your nice feedback on our facilities and services and it will be a great pleasure to host you back in future.

Kind regards
Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seamill, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 October 2012

This is our third time at the Hotel. I feel the more you visit it the more you find and appreciate how spectacular it is. There is always a warm and friendly welcome and this carries on thoughout your stay. The Corda Cafe, Beach Restaurant and the Piri Piri restaurant are our favourite eating places. All the staff are warm and friendly. They cater for everyone and every taste. The Views from the gardens and Golf course are out of this world.

Room Tip: If you can get one, go for an Ocean or Garden view.
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  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Morgancmill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 5 November 2012
Dear Guest,

We appreciate your continued support and we are pleased to learn that you were well looked after and have once again enjoyed your stay at our Resort.

Your kind words about our associates and the Resort restaurants are highly valued and motivate us to continue to improve our services.

It will be our great pleasure to welcome you again in the near future.

Sincerely yours,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 28 October 2012

Having stayed at this Hotel over the last 10 years I have to say it is one of the best for service with a number of the staff the same as our first stay --which is great as they remember you and that is a nice feeling.
Previous stays has been mainly for golf in March but this year as we came in October the weather was perfect and so my wife and I sampled the beach facilities which were marvelous a beach bar situated on the beach serving really good food in a wonderful setting.
As an SPG card holder 10% off the food was offered I have suggested that this should also include drink in future I am sure we would have spent more!!

Room Tip: We have never had a bad room what ever side of the Hotel we are so no real preference
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  • Stayed October 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 29 October 2012
Dear guest,

We are grateful for your support and would like to thank you for taking the time to share your feedback on TripAdvisor and for letting us know how impressed you were with the service you received.

Your kind comments are greatly appreciated and we are very pleased to learn how much you have enjoyed your recent stay with us and we now look forward to welcome you back in October more often.

We are happy to learn that you took full advantage of your SPG benefits and please be assured that we appreciate the point you have raised about the drinks discount.
It will be our pleasure to welcome you again for a future visit and we look forward to it.

Sincerely yours,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire, England
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 21 October 2012

Just back from a much needed stress free 7 days at The Sheraton. As a 5 star hotel you expect everything to be excellent. It's certainly difficult to fault (though I'll try) and we agree with all the other positive comments.

We didn't appreciate until we were there how big and spread out the hotel and grounds are. The Pine Cliffs estate is huge, easily swallowing the beautiful 9 hole golf course and all very well maintained. We liked it that the hotel is not a high rise concrete block so there is no exceptional classic exterior view, rather it kind of opens up like Aladdin's Cave as you explore it. At first the long, meandering walk along various long and wide corridors from reception to our deluxe sea view room was a chore. But we got used to it and all the other long walks around the place and we are probably fitter now than at the start of the holiday! An improvement would be to open up a few of the emergency exit staircases so guests could exit straight out instead of always having to go back through reception. If security is a problem they could be controlled by room key access like the beach lift.



The room was very good overall. We didn't find the small armchairs very comfortable (for 5 star) and changing channels on the TV took the patience of a saint. But, but, but - wow the bed was an amazing, gigantic structure of sheer heaven with pillows to match. We are normally awake by 7.00am but slept til 9.30am on the first day, it was so comfortable!

The other big wow was breakfast. What a spread, absolutely everything you could wish for and beautifully presented. We took the option to eat outside in the sun even though the mornings were chilly to begin with. What really made the occasion was being so warmly greeted and seated each morning by the exceptionally smart and lovely Luisa. She's quite a character who never stops smiling and making everyone feel at home, a real asset to the hotel.

It's difficult to get a handle on where everything is, OK there are maps but you really have to work on it as signposting isn't brilliant. We didn't spot the fabulous Mirador cocktail bar overlooking the cliffs and sunsets for several days (not to be missed). On the last day we explored down steps near reception and found a Moroccan restaurant that we didn't realise existed! But exploring is part of a holiday so all that wasn't really a problem.

We look forward to returning there when we can and would recommend the Sheraton Algarve to anyone looking for a peaceful, comfortable holiday by beautiful beaches and within walking distance of local amenties.

Room Tip: Sea view is worth having even though it's partly hidden by the pines. If you're not keen on...
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  • Stayed October 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Bazza14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 25 October 2012
Dear Guest,

We are very pleased to learn how much you enjoyed your stay with us and that we were able to provide you with some relaxation moments.
We thank you for nice comments on our resort facilities, hotel architecture, golf, Mirador bar and especially at breakfast being greeted by Luisa. Those comments keep us all motivated to meet and exceed our guest’s expectations.
We are thankful for your recommendation and we look forward to host you back in future

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 October 2012

We stayed Sheraton Algarve Hotel in Oct-2012 and had a fabulous time. It has a great beach front with crystal clear waters and the outdoor pools. Great views from the hotel and it has a variety of restaurants which served good food. The hotel is also fairly central and getting to other parts of Faro was fairly accessible either by car or bus.

Staff were friendly and helpful throughout our stay. The hotel has been well maintained and accommodates families to couples. October was a good time to go as we felt the hotel was not overwhelmed with guests and it gave us a chance to relax inside and outside our rooms.

Room Tip: Pick a room on the 2nd floor if possible with beach views!!
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  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Helen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 25 October 2012
Dear Guest,

We are very happy to hear that you had a fabulous holiday at our resort. It is very rewarding to receive such compliment on our facilities and services, for which we would like to thank you for.
It will be a great pleasure to great you back in future.

Kind regards

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pine Cliffs Hotel, a Luxury Collection Resort

Property: Pine Cliffs Hotel, a Luxury Collection Resort
Address: Praia da Falesia, Albufeira 8200-593, Portugal (Formerly Sheraton Algarve Hotel)
Phone Number:
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Albufeira
#7 Spa Hotel in Albufeira
#7 Romantic Hotel in Albufeira
#11 On the Beach Hotel in Albufeira
#11 Luxury Hotel in Albufeira
#17 Family Hotel in Albufeira
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pine Cliffs Hotel, a Luxury Collection Resort 5*
Number of rooms: 217
Official Description (provided by the hotel):
Pine Cliffs Hotel, a Luxury Collection Resort, formerly known as Sheraton Algarve, offers recently renovated rooms, enhanced and extended dining options, and a brand new, 1000m2 Serenity Spa, The Art of Well Being. Pine Cliffs Hotel has a stunning cliff-top location above Portugal's longest beach, Praia da Falésia. All of the beautifully decorated rooms and suites at Pine Cliffs Hotel include in-room entertainment systems with LCD TVs. All rooms also include furnished balconies with garden or sea views. The resort features 5 tennis courts, a 9-hole golf course, a beach club and a mini golf. For children and teenagers, the Junior Club provides a variety of activities such as mini-golf and football. The property is a 1-hour drive from Faro International Airport. Free on-site car parking is available. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Albufeira
Sheraton Algarve
Albufeira Sheraton
Pine Cliffs Hotel, a Luxury Collection Resort Albufeira, Algarve, Portugal

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