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“Nice, but best for families rather than couples”

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Pine Cliffs Hotel, a Luxury Collection Resort
Ranked #17 of 154 Hotels in Albufeira
Certificate of Excellence
Preston
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Nice, but best for families rather than couples”
Reviewed 13 September 2013

Enjoyed our week at the Sheraton. I asked for a quiet room and Sheraton provided. Ocean view room 281. Not a spectacular view of the sea but a nice room and ticked all the boxes for us. Housekeeping very good and friendly,smiling, professional staff in all areas. Starwood bed was as ever, superb. Shower over the bath is not really in keeping with 5 star experience and must be difficult for elderly to navigate, but there we are. Recently stayed at the Kamp hotel in Helsinki - they have got bathrooms off to a fine art - not a shower curtain in sight!

Food wise, we ate in the resort apart from a couple of meals out. We particularly enjoyed the O Grill buffet with meat and fish grilled to order. I know that previous posters have complained about high prices, but prices are what you will find at most genuine 5 star hotels across the med. Buffet breakfast is fine, all tastes catered for.

The grounds are well tended. You can choose to sit by the pool or opt for full sun or dappled shade under the trees in the extensive lawned areas. Other guests headed for the beach so plenty of options to choose from.

A couple of suggestions for improving the product on offer: Why no bar service around the pools and lawns? Business wise it would be a no brainer.I would have spent much more on coffee, beer, and snacks whilst sunbathing had the bar staff been walking around selling their wares. Don't get me wrong, the bar staff are perfectly happy to carry your drinks over to where you are sitting if you ask them, but you have to get off your backside and order in the first place - I'm not normally quite so lazy by the way, just when I'm on holiday!

Secondly, the hotel is very child friendly, and absolutely nothing wrong with that. However, I've done the kids on holiday routine and I'm now at an age when we are more looking for a restful time on holiday. It was often hard to find a quiet space and it must be much noisier in high season/school holiday weeks. Why not designate one of the pools an adult only area. That would be a nice concession for couples.

All in all then, we had a good time at the Sheraton.The hotel deserves its 5 stars but I do advise couples thinking of booking to take into consideration the fact that this is predominantly a hotel for families. If you are a parent looking for a good quality child friendly hotel in the med - look no further, this one is for you. Have a good time. Oh, I should also mention the staff in the "wellness centre". Can't remember her name but she provided me with the best deep tissue massage I've ever had - superb!

Room Tip: 281 was a nice room but you will pay extra for ocean view.
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  • Stayed September 2013, travelled as a couple
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Helpful?
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 18 September 2013
Dear guest,

Thank you for the time taken to share your feedback on TripAdvisor.

We are happy to learn that you have enjoyed your week with us and we really appreciate your comments. Your remarks about the bathroom and the pool area and service were worth of our best attention and we would like to thank you for taking the time to bring this to our consideration, as it gives us the opportunity to follow up on your experience and to ensure our services are up to our usual standards.

We look forward for the opportunity to welcome you again soon.

Kind regards,

Guest Relation Team
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Traveller tips help you choose the right room.   Room tips (181)
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London, United Kingdom
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 12 September 2013

2 x Grand Deluxe Rooms in Main hotel- perfect size to spread out a bit and a very nice view. Good cupboard space and draws. BUT my room 39 was over the pool generator room. On 2 occasions we was kept awake by noise from there, as the generator seemed to turn itself on during the night, unexpectedly so according, to maintenance! Our door was faulty and didn't lock properly and air con didn't work so don't book this room!!
Lots of good restaurants to choose from - but very slow service in some. Piri Piri had no booking system so we had to wait 40 minutes for a table which is a ridiculous way to run a restaurant in peak times! It was excellent food though so we returned much earlier few nights later but still had 20 minute wait and there is no bar so you are literally standing in the aisles!! On that occasion too many kids running riot. Steaks were delicious though.
Japanese restaurant & Pescador were lovely as was the Beach Club. Some staff were not as expected - was hard for them to smile at you let alone top up your wine! Anabela in Pescador and Mario were always friendly, very helpful and had a smile on their face always - the others could learn a lot from them! Yakuza staff were the least friendliest - and very slow.
This Sheraton offered no holiday program for teenage kids which was disappointing. Sheraton Caleta had pool volleyball, archery, table tennis tournaments and fun water aerobics- something to consider perhaps? No evening entertainment. Maybe once a week might be nice?? Enquiring re Pilates classes - €50 per person for a group class- really ??? All Pools very busy and noisy - down side of going in August! Good condition though.
My husband and son enjoyed the 9 hole golf course many times- a big plus. Sun beds by the hotel were comfy and plentiful which is refreshing. Lots of brollies too. Sun beds on the beach however, were very crammed together which we did not like - literally they are 3 ft from the next one so reverted to the pool the next day. Beach itself is beautiful and a really lovely walk.
This hotel has a lot to offer but for 5 * needs a number of tweaks. No ice machine on our floor or the floor above so had to go to the top floor - little things like that need addressing. Fridge in the room leaked and is miniscule. Internet costs were a daily charge as well for your room/poolside which is not great either. All that said it is a beautiful location, with fabulous grounds and lots of restaurants to choose from and the sunset bar is just perfect for early evening cocktails !

Room Tip: Grand Deluxe Ocean Views have lovely view - request higher !
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  • Stayed August 2013, travelled with family
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Helpful?
Thank DD17DD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 18 September 2013
Dear Guest,

Thank you for having the time to share your experience through TripAdvisor.

We are happy to learn that the Grand Deluxe Ocean view rooms fully corresponded to your family needs and we regret to hear about the several shortcomings experienced with your room, for what we would like to present our sincerest apologies.

We regret to understand that some of our Restaurant associates were not as friendly as expected, and this together with the waiting times for a table compromised part of your Restaurant experience.

The several remarks made as well as the suggestions about the teenager activities were worth of our best attention and we would like to thank you for taking the time to bring this to our consideration, as it gives us the opportunity to follow up on your experience and to ensure our services are up to our usual standards. Costumer care is among our highest priorities and we took your comments very seriously and promptly shared them with our Management Team. Once again, please accept our apologies for any inconvenience caused.

We sincerely look forward to welcome you again in our Resort.

Kind regards,

Guest Relation Team
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Phoenix AZ
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 September 2013

Wonderful view of the Algarve cliffs. Beautiful grounds. Nice room with beautiful headboard. Would definitely stay here again. Centrally located in the Albufeira section of the Algarve. Nice stop along the way to Sagres.

  • Stayed September 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
1 Thank zoom1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 18 September 2013
Dear Guest,

Thank you for the time you took to share your feedback on Tripadvisor.

We are happy to learn you have enjoyed your stay with us and we appreciate your comments about our location and rooms.

There is much to discover in the area and we look forward for another opportunity to welcome you to our hotel and Resort.

Kind regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 September 2013

Spent a week in Sheraton Algarve from 24th August to 31st with my family for the second time In a Grand Deluxe room which was more than adequate for three of us. The housekeeping was excellent The staff were very welcoming friendly and accommodating we ate in three of the restaurants and thoroughly enjoyed them. The activities for the children although you had to pay for was excellent and well supervised the football was very competitive. Overall and excellent relaxing break. Weather was great, grounds well kept and the beach a great walk. Good to see the bar alot busier than last year ,We will be back.

Room Tip: Had a Grand Deluxe room for extra space for a child and were we were situated we did not hear the mu...
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  • Stayed August 2013, travelled with family
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Helpful?
1 Thank stephen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 11 September 2013
Dear guest,

Thank you for sharing your feedback on TripAdvisor.

We are happy to learn that you and your family have once again enjoyed your stay with us. Your kind words about our associates and the Resort services and facilities are extremely motivating for us and highly appreciated.

We are looking forward to welcome you again.

Our best regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
1 review
Reviewed 5 September 2013

Third time at Pinecliffs and as always an excellant stay.The staff are very helpful and courteous. The facilities clean and to a very high standard.
We stayed in a two bed "garden apartment" which was fantastic, very spacious and superbly fitted out, good size kitchen, utility room with washing machine and tumble dryer. Showers very good! There were 5 of us so one child slept on sofa bed in lounge...not a problem as cleaners took down bed in am, and put back up in the evening.
Food was v good, beach v good.
all in all great holiday.. we will be going back again as cannot fault Pinecliffs nor have we found anywhere better.

Room Tip: ground floor garden apartments are excellant
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  • Stayed August 2013, travelled with family
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Helpful?
Thank david p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 18 September 2013
Dear Guest,

Thank you for the time you took to share your feedback on TripAdvisor.

We are glad to learn you and your family has enjoyed your stay at our Resort and we are thankful for your compliments and description on one of our accommodations, facilities and services.

Your kind words about our Resort encourage and motivate us to continue to welcome better our guests.

We look forward to welcome you and your family back to our Hotel and Resort.

Best regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dartmouth,ma
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 September 2013

The hotel is lovely and clean. All the restaurants we tried were very good. The best part for us was the beach. It is absolutely gorgeous! The water is clean and refreshing. You can run on the beach for miles without sneakers. I really loved it! The staff is so nice and helpful. I don't have a negative thing to say. Also the buffet breakfast was outstanding and clean. The staff at breakfast was always attentive and kind. I wish I was there right now! The 4 days I was there the weather was sunny, hot with absolutely no rain.

Room Tip: Our room faced the parking lot but it didn't matter. Why pay the extra money to face the pool or...
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  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank luckyone3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 11 September 2013
Dear guest,

We are delighted to learn that you have fully enjoyed your recent stay with us and we really appreciate your kind words about our facilities, associates and surrounding area.

We are thankful for your support and time to share your experience on TripAdvisor and we can’t wait for another opportunity to welcome back to our Hotel and Resort.

Sincerely yours,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wexford, Wexford, Ireland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 August 2013

We attended a wedding at this hotel and stayed for 2 nights. It was really lovely. Our apartment was so nice and staff couldn't have been more helpful. The wedding meal was great and it was such an enjoyable experience eat outside.

  • Stayed June 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 28 August 2013
Dear Guest,

We were delighted to learn how much you have enjoyed your recent stay with us and thank you for letting us know how well the wedding was.

Your comments regarding our staff and accommodation are of great importance to us and we do hope you can visit is in the near future for a longer stay.

We look forward to welcome you back.

Kind regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pine Cliffs Hotel, a Luxury Collection Resort

Property: Pine Cliffs Hotel, a Luxury Collection Resort
Address: Praia da Falesia, Albufeira 8200-593, Portugal (Formerly Sheraton Algarve Hotel)
Phone Number:
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Albufeira
#7 Romantic Hotel in Albufeira
#9 Spa Hotel in Albufeira
#13 On the Beach Hotel in Albufeira
#13 Luxury Hotel in Albufeira
#17 Family Hotel in Albufeira
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Pine Cliffs Hotel, a Luxury Collection Resort 5*
Number of rooms: 217
Official Description (provided by the hotel):
Pine Cliffs Hotel, a Luxury Collection Resort, formerly known as Sheraton Algarve, offers recently renovated rooms, enhanced and extended dining options, and a brand new, 1000m2 Serenity Spa, The Art of Well Being. Pine Cliffs Hotel has a stunning cliff-top location above Portugal's longest beach, Praia da Falésia. All of the beautifully decorated rooms and suites at Pine Cliffs Hotel include in-room entertainment systems with LCD TVs. All rooms also include furnished balconies with garden or sea views. The resort features 5 tennis courts, a 9-hole golf course, a beach club and a mini golf. For children and teenagers, the Junior Club provides a variety of activities such as mini-golf and football. The property is a 1-hour drive from Faro International Airport. Free on-site car parking is available. ... more   less 
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Also Known As:
Sheraton Albufeira
Sheraton Algarve
Albufeira Sheraton
Pine Cliffs Hotel, a Luxury Collection Resort Albufeira, Algarve, Portugal

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