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“spacious rooms, set in discerning remote village atmosphere”

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Pine Cliffs Hotel, a Luxury Collection Resort
Ranked #22 of 163 Hotels in Albufeira
Certificate of Excellence
Manchester
Level Contributor
88 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“spacious rooms, set in discerning remote village atmosphere”
4 of 5 bubbles Reviewed 1 January 2014

We went as a family for 5 nights christmas break in December 2013. The location was difficult to find but
once there it did feel like a miaze of interesting jointed up villas and apartment set by pools, 9 hole course
and interesting walks. I enjoyed playing the golf and the christmas dinner was outstanding. The restaurant
food is good but pricey.
The whole ethos and atmosphere is laid back, even the front desk staff take their own time to check ou.
I must thank the front desk staff Paulo and Aldo for their their attentive and helpful attitude.

Room Tip: Please ask for luxury deluxe room on the top floor otherwise you will have no view
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 23vaneet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Supervisor at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 4 January 2014
Dear Guest,
Thank you for taking the time to share your feelings on TripAdvisor, we are delighted to learn that you and your family have enjoyed the festivities, food and golf, as well as and the atmosphere of joy we try to transmit to our Guests during this special period of the year.
Your kind recognition is most appreciated by Paulo and Alda and the rest of the team.
We look forward to your next visit! Best wishes,
Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,100 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (176)
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English first
Montreal, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 December 2013

we stayed only 2nights and both wished it were alot more...

Splendor !... location is Wow, very classy and staff super friendly .. everything about our experience here was excellent... a true gem in Albufeira... and the clifftop bar view is panoramic... a must when stayng at this resort

we will defiantley return... T & A

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TinoPrez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 23 December 2013
Dear Guest,

We are happy to learn that you have have enjoyed your short stay and hope to welcome you back in the near future.
The natural and well kept gardens on the clifftop are stunning for a romantic getaway and idyllic to enjoy some relaxing days.

Thank you for your contribution on Tripadvisor and hope to welcome you back at pine Cliffs Resort.

Kind regards,
Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
88 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
1 of 5 bubbles Reviewed 30 November 2013

Was for a special occasion but totally disappointed

For a 5 star Sheraton, avoid like the plague. This is not a 5 star property by any definition - maybe was last century
Service is absolutely terrible, Asked in the restaurant for recommendation on Portugese wine. Got told no idea but pink sparkling wine was good - not. Seafood buffet and wine was more expensive in resort than a Relais & Chateau restaurant.
Wanted to charge back dinner to the room, but was refused as someone hadn't processed credit card on check in, even though room was pre paid and they had all the details. Staff were rude and ignorant.
Was after the main tourist season, none of the 5 closet ice machines to the room worked - when asked where one that worked was, got told just had to walk around and find one.
Totally unacceptable - staff couldn't give a %$!&
Complained at the time but pointless
Hotel in need of major refurbishment
Free WiFI in lobby cannot cope, is too slow to even work and cannot cope with demand
Very expensive, overpriced tourist trap - avoid

Room Tip: Had a sea view room with a view, was good size with big balcony but dated interior
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Peccaviman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 10 December 2013
Dear Guest,

Thank you for the time to share your feedback on Tripadvisor.

We regret to learn of your experience and would welcome the opportunity to speak with you directly.

Please email us at 00199.algarveguestrelations@luxurycollection.com, so we may discuss the matter further.

Kind regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidenhead, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 20 November 2013

This was my third stay at Pinecliffs and I am pleased to report that it is still my favourite destination
for a family holiday.Our 2 double bedroom garden apartment was spacious and of a high standard
and the location and facilities are excellent.The staff were smiling and helpful,and the complex is extremely efficient in the way that it is managed.Of course there are always small niggles,but overall I have nothing but praise to give and would not hesitate to recommend Pinecliffs to for a family holiday.My personal tip would be to rent a car,as it makes for a more varied stay,as we spent some days on/off the resort as eating lunch and dinner on the complex can be expensive (given the present exchange rate),although the quality of the food served at both the beach bar and the Corda Cafe was very acceptable.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seasoned travel... n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 28 November 2013
Dear Guest,
Thank you for your continuous support and preference for our Resort.
We are happy to learn how much you have once again enjoyed your stay with us your kind words about our associates and Resort are greatly appreciated.
It is always gratifying to receive such praise and recommendation and we would like to thank you for taking the time to share your feedback at TripAdvisor.
We look forward for another opportunity to welcome you and your family to our Resort.
Kind regards,
Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
738 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 390 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

Looking for excellence of late has been a bit like looking for the Holy Grail. So when we decided to have a big family event (our wedding!) at the Sheraton Algarve Resort it came with a gasp of air. Although the review has a lot to do with our events the style and MO about the place can be discerned for any traveler or event manager from the below.

200+ guests over 4 days and nights is no easy feat - but the Sheraton Team made it all look so easy and effortless. There was a detectable level of house training and confidence in the style. Love it.

Every part of the experience was crafted with professionalism and etiquette. From the time the guests arrived till the door staff waiving them off - it was 5 star service.

Food:
Breakfast was big and generous, worth getting up for even if you have had a late night.
Event foods and evening meals are simply top of the line and miles away from the hotel food you have had at several chain hotels everywhere else, also try the Corda Cafe if you fancy something a bit more casual.

Location:
Having just completed a tour of the Algarve I can finally put my hand on heart and say that this is it - the most picturesque resort that southern Portugal has to offer. See attached the view from the Tabu Gardens wedding Gazebo. I have never seen a resort with so many different sides and angles, pristine beaches, 5 pools, childrens play areas, sunset decks with a bar and even an Arabian style courtyard and restaurant! You could get lost in here if you liked.

Rooms:
I loved that the rooms are not over modern, I prefer the focus to be on space and comfort which these rooms have a plenty with balconies too. This is not a business hotel thank goodness but free wifi is needed for all guests to take the rooms to perfect. Cleanliness and sleep quality are all. Excellent as you would expect from a Luxury Collection hotel. Note well if you are a family travelling, the golf suites may work out better for you - just keep in mind they are a good 5 minute walk away.

Spa:
Worth taking the time out for, there is a lot to see around especially on a short trip but I would certainly block an hour or two to experience the spa, pool, sauna etc. Very well maintained. It is worth noting that there is an outdoor heated pool available as well. I swam here several times in the day and it was very tolerable even outside the summer months.

Service:
This is a big ticket item and really separates the men from the boys. The hotel staff are, without exception, very helpful and pleasant at all times - only too happy to help. The event staff are just fantastic if you are thinking of hold an event here - do it. If you are coming in from overseas don't worry - I have never seen a team so diligent on email and the phones. Everything will be ready for your arrival.

Highly recommended for travelers and event managers too, deserves every single one of those 'Excellent' reviews. Yes it is true that it may cost you a few extra bob, but once you are in the experience you quickly realise where the extra money went - keep up the good work guys.

5 STARS.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sidji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 28 November 2013
Dear Sidji,
It was a pleasure to note how much you and your guests have enjoyed the events held with us and we would like to take this opportunity to thank you for choosing our Hotel and Resort for such an important occasion in your life.
We truly appreciate your recommendation and the time you took to share your kind comments on TripAdvisor and we were delighted to learn that our associates and the service provided made your wedding day even more special.
We look forward to welcome you back and to host other family moments in the future.
Kind regards,
Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, Scotland, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 16 November 2013

Still a great place but why only have free wifi in lobby with no coffee shop, paid wifi in only coffee shop, and no wifi at all in the golf apartments. Get your act together - don't become second rate for the sake of a small investment

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JGS52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 20 November 2013
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor.

Whilst we appreciate your comments, kindly be informed that we offer our guests complimentary Wi-Fi access in the Hotel lobby, along with a complimentary coffee service in the morning between 10h and 13h. Outside this schedule our guests can request drinks to be served in the lobby, or in the evening Portulano bar is available by the lobby.

Please note that at the Golf Suites, internet access is provided with a cable.

We look forward for another oportunity to welcoming you back to our Hotel and Resort.

Kind regards,

Guest Relations Team
Report response as inappropriate
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Ohio
Level Contributor
286 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
4 of 5 bubbles Reviewed 15 November 2013

Our family of five spent three days at this resort hotel for the October break. The hotel is clean and well kept. All the staff members were very friendly and helpful. The grounds are beautiful and the views of the beach are amazing. The trek down to the pool is long so be sure to plan ahead to avoid a trip back to the room. The beach area could use another shower in the men's room or at least a foot shower. As it was not during the peak season, the dining options were a little bit more limited, but we enjoyed the meals that we had at all the restaurants with the exception of the international night at the buffet (There weren't many options and the kids could not find anything they liked to eat at it). Three days is the perfect amount of time for a relaxing visit. There is really nothing to do in the surrounding area so be content with the tennis, golf and swimming offered on the resort.

Room Tip: Look at the layout of the resort to pick your room. Avoid a room far from the reception area as it...
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 5Travellers1263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 20 November 2013
Dear Guest,

We are most pleased to know that you and your family enjoyed your stay at Pine Cliffs Resort.

Thank you for your contribution on Tripadvisor and for your kind comments on our staff, location and dinning venues. Kindly accept our apologies for the experience on the International Buffet, which will be addressed to our Management Team.

We look forward to welcoming you in the near future to our Resort.

Kind regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pine Cliffs Hotel, a Luxury Collection Resort

Property: Pine Cliffs Hotel, a Luxury Collection Resort
Address: Praia da Falesia, Albufeira 8200-593, Portugal (Formerly Sheraton Algarve Hotel)
Phone Number:
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Albufeira
#7 Romantic Hotel in Albufeira
#11 Spa Hotel in Albufeira
#16 On the Beach Hotel in Albufeira
#17 Family Hotel in Albufeira
#17 Luxury Hotel in Albufeira
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Pine Cliffs Hotel, a Luxury Collection Resort 5*
Number of rooms: 217
Official Description (provided by the hotel):
Pine Cliffs Hotel, a Luxury Collection Resort, formerly known as Sheraton Algarve, offers recently renovated rooms, enhanced and extended dining options, and a brand new, 1000m2 Serenity Spa, The Art of Well Being. Pine Cliffs Hotel has a stunning cliff-top location above Portugal's longest beach, Praia da Falésia. All of the beautifully decorated rooms and suites at Pine Cliffs Hotel include in-room entertainment systems with LCD TVs. All rooms also include furnished balconies with garden or sea views. The resort features 5 tennis courts, a 9-hole golf course, a beach club and a mini golf. For children and teenagers, the Junior Club provides a variety of activities such as mini-golf and football. The property is a 1-hour drive from Faro International Airport. Free on-site car parking is available. ... more   less 
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Also Known As:
Sheraton Albufeira
Sheraton Algarve
Albufeira Sheraton
Pine Cliffs Hotel, a Luxury Collection Resort Albufeira, Algarve, Portugal

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