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“Excellent resort. Can't wait to go back”

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Pine Cliffs Hotel, a Luxury Collection Resort
Ranked #16 of 154 Hotels in Albufeira
Certificate of Excellence
Zurich, Switzerland
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Excellent resort. Can't wait to go back”
Reviewed 12 June 2014

Beautiful place. Wide choice of amendities on site (tennis, golf, pools, gym, kids club, restaurants, bars etc.). Great and large beach. Friendly service. Very good value for price. Excellent with kids. We will definitively go back.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 20 June 2014
Dear Guest,

Thank you for sharing your feedback on TripAdvisor!
We would like to thank you very much for your kind comments about our property. Your kind words are highly appreciated and we are very happy to learn that you have enjoyed your stay
with us and that the several Resort facilities exceeded your expectations.

We are very happy to know that you will be returning in the future and we look forward to it.

Best Wishes,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (186)
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Glasgow, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 June 2014

This is a wonderful resort in a great setting. The service is excellent, the space is wonderful as is the variety of things to do. The food in all of the many different restaurants we tried was also excellent and there is great choice, indeed in 5 days we never left the resort which is a first for us. The one significant drawback is that they only heat one of the outdoor pools, and this left all of the others to cold to swim in. The hotel know this can be a problem, and to avoid overcrowding that pool are reluctant to tell guests it's heated. Instead they just need to fix this by heating the others and refreshing the room decor and they will have a really world class 5 star resort.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 20 June 2014
Dear Guest,

Thank you for taking the time to share your experience at our Resort.
We are happy to learn that the diversity of Restaurants offered at the Resort gave you plenty of options to choose from and allowed you to fully enjoy the Resort facilities.
Your remarks about the outdoor pools as well as the room decoration are highly appreciated and were promptly shared with our Management Team. Thank you again for your comments.

We hope to have the opportunity to welcome you back son and we look forward to it.

Best regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
141 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 10 June 2014

A great private location with a fantastic beach and a very high standard of spacious rooms. Service from all staff was consistent and good. We had dinners at both the Jardin and Piri Piri restaurants and am happy to recommend them both for food quality, service and even price (high, but worth it). My only concerns were that staying at a high quality and standard one should not have to ask for coffee making facilities in the room, nor pay extra for wifi. These should be standard features and I find this penny pinching attitude rather cheap for the Sheraton brand. Minor things that could make the experience a lot better.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clive888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 20 June 2014
Dear Guest,

Thank you for writing your comments on TripAdvisor after your recent stay at our Hotel.

We are delighted to read that you have enjoyed your stay with us and we are particularly pleased about your comments regarding the location, spacious rooms and overall service and associates friendliness.

Your remarks about the coffee facilities and Wi-Fi are much appreciated and were worth of our best consideration. Thank you for taking the time to bring your concerns to our attention.

We hope to welcome you back soon.

Kindly,

Guest Relations Team
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Reading, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 June 2014

Stayed here for 3 nights. We got a bogof deal which brought the overall price down to acceptable. I'm still floating around, felt so relaxed and rested. The bed was worthy of a mention as it was very comfortable - and I'm quite fussy! There are lots of different places to relax, with lovely grassed areas that overlook the sea and back onto the pool. The beach is lovely and has that nice level sand down by the shore line to walk on and watch the sunset.
The breakfast was fabulous, we started with mimosas, moved on to full english and then grazed on bready things - they have a quinta which supply's the jam for the hotel - tomato marmalade was a revelation! Anyway good to be too full because I thought the other restaurant food was not great for the money charged. Stick to burgers, club sandwiches and calamari if you eat there. We went just outside the resort gates and had barbeque sardines and rose very reasonably on the last night, cant remember the restaurant name but it is to the right hand side of the row of shops with a large covered area.

Room Tip: Room 40 is a grand deluxe, for us it was in a perfect position. Right at side of hotel overlooks po...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Legendry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 20 June 2014
Dear Guest,

Thank you for the time taken to share your comments and observations on TripAdvisor following your most recent visit to our Hotel.
We are glad to hear that you had a most enjoyable stay and that the service you received helped making your stay a memorable one. Thank you very much for your words on our Beach, breakfast and the room provided. It is a true pleasure to see that you hold us in such high regards and we hope to welcome you back in the near future.

Best Regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

We booked for 3 nights with a group of six friends. When you arrive first impressions are good with a smart looking reception area and very attentive staff. The check in staff were aware that we had booked the trip as a group however they placed us in rooms that were 5 minutes walk from each other. The first room they gave my wife and I had a strong smell of stale tobacco despite the hotel describing itself as 100% no smoking. The bell boy agreed that the smell was really bad and said he'd get an air freshener to cover the smell up. I told him this was not a cure for the problem and it took 20 minutes of messing about to find an alternative room.
They moved us to the room above which had the same awful view over the carpark. The room itself was tired but comfortable but had very noisy air conditioning that woke us up when it came on in the night. The balcony had a huge ugly concrete block on it that ruined the view and made you feel hemmed in when you sat outside. Below was a dirty open roof structure with bin liners stacked underneath. You can get the general idea from the photographs I have attached.
Despite the noisy air conditioning you couldn't here noise from other rooms or the corridor and the beds and pillows were sumptuous. Wifi in the rooms was not free, which is unacceptable now in a 5 star hotel.
The hotels design means it's spread out over a wide area meaning long walks to the reception, restaurants and bar areas. I would not recommend this hotel for anyone with pushchairs or with walking difficulties as there were numerous stairs and ramps everywhere.
The first 2 mornings we sat in an area for breakfast, that was tooked away half below ground level. We weren't told until the last day that we could sit in a much nicer area with nice views over the gardens and cliffs out to sea.
The hotel has a good selection of places to eat and the food is good quality at prices that you would expect in a hotel of this standard. We used the tennis courts that were well maintained and in a nice location but they were expensive and no deals available for hotel guests. We did not use the golf facilities.
In summary the hotel had a nice atmosphere with great staff but was let down by a tired hotel and a room that was way too expensive considering the awful view and the bags below our balcony. I personally would not stay here again based on my first experience.

Room Tip: Ensure they can guarantee that you won't overlook the carpark when booking.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 21 June 2014
Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor, your feedback is highly appreciated.
We are very sorry to see that on this occasion we did not meet your expectations and please accept our most sincere apologies.
We kindly ask you to please email us at 00199.algarveguestrelations@luxurycollection.com, so we may discuss the matter further and assist you in any subject that you intend for necessary.

We hope that your experience on this occasion would not deter you from returning to the Hotel Sheraton Algarve in the future as it would be our pleasure to welcome you back and provide you with a memorable stay.

Kind regards,

Guest Relations Team
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Benicia
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 June 2014

This is a lovely, relaxing resort! Rooms are spacious, well-appointed and immaculate. As always the Sheraton comfort (beds and bedding) provides a perfect night's sleep. The rooms are also quiet, private and have balconies. The resort itself is set on a cliff with beautiful pines. Multiple pools make swimming easily accessible, however you can also take the elevator down to the beach. There are many stairs after the elevator, so this may not work for everyone. But the resort is so lovely it doesn't matter. The breakfast buffet was terrific, however food in the other restaurants was only so-so. There are numerous other restaurants across the street from the hotel, however, so there are plenty of options for eating. We had planned to do a lot of site seeing in nearby towns while staying here, but the resort was so relaxing and beautiful that we couldn't motivate ourselves to leave. Also, many kudos to the hotel staff- they were gracious, welcoming, attentive and helpful! We could not have asked for more!

Room Tip: Ocean view rooms are always a plus.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 8 June 2014
Dear Guest,

We are delighted to learn how much you have enjoyed your recent stay with us and thank you for letting us know how relaxed it was. We also would like to thank you for sharing your feelings about our property on TripAdvisor. We are happy to learn that you have enjoyed the rooms, the breakfast and overall the facilities of our Resort. Your feedback is extremely important to us, as it motivates us to continue to improve our services. We have no words to thank you for your kind compliments on our associates. Thank you very much for it!

We look forward to welcome you back soon.

Kind regards,

Guest Relations Team
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Canada
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 June 2014

We booked two days at this hotel, hoping to relax after having been on the road in Spain and Portugal visiting. It is a family hotel and they must package family deals for people from England who probably do not pay the 270 euros a night we paid. At breakfast, children are yelling, running around - this little boy touched at least 5 pieces of bread before choosing his own ( under the vigilant eye of his mother I must add) Now I am sure this 5 year old conscientiously washes his hands when he uses the bathroom but still.
At lunch we waited for an hour to get a 17 euros sandwich, I had the ciabatta and I nearly broke a tooth. My husband wanted to return it, but did it mean waiting for another hour?
Our room was old, and tired and needed renovations.
The pool was not heated and only children ventured in.

I have just returned from the Bristol in Vienna - another luxury collection and we also stayed at the Marques De Riscal. That hotel should not be a category 6.

When we checked out after 2 days (and we would have left anyway) nobody was there to help with the suitcases, they probably were busy somewhere else.

I will not go back. And if you have 3 or 4 kids, it's the place for you. If you are a couple and want to relax, keep looking.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kisha1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, responded to this review, 8 June 2014
Dear Guest,

We would like to thank you for taking the time to share your feedback on TripAdvisor.

We regret to learn that we have not met your expectations and please accept our sincere apologies. We would like to thank you for sharing your experience with us as it allow us to improve our services and makes possible to follow up with the necessary measures.
Kindly note that we are a familiar Resort and your stay coincided with a period of school holidays, so there was a large influx of families with children, for this reason please allow me to invite you to come back to visit us outside the school holiday period.

We do hope we will have the pleasure to welcome you back in a future visit and we are truly confident that your next stay will be memorable

Kindly,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pine Cliffs Hotel, a Luxury Collection Resort

Property: Pine Cliffs Hotel, a Luxury Collection Resort
Address: Praia da Falesia, Albufeira 8200-593, Portugal (Formerly Sheraton Algarve Hotel)
Phone Number:
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Albufeira
#7 Romantic Hotel in Albufeira
#8 Spa Hotel in Albufeira
#12 On the Beach Hotel in Albufeira
#13 Luxury Hotel in Albufeira
#17 Family Hotel in Albufeira
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Pine Cliffs Hotel, a Luxury Collection Resort 5*
Number of rooms: 217
Official Description (provided by the hotel):
Pine Cliffs Hotel, a Luxury Collection Resort, formerly known as Sheraton Algarve, offers recently renovated rooms, enhanced and extended dining options, and a brand new, 1000m2 Serenity Spa, The Art of Well Being. Pine Cliffs Hotel has a stunning cliff-top location above Portugal's longest beach, Praia da Falésia. All of the beautifully decorated rooms and suites at Pine Cliffs Hotel include in-room entertainment systems with LCD TVs. All rooms also include furnished balconies with garden or sea views. The resort features 5 tennis courts, a 9-hole golf course, a beach club and a mini golf. For children and teenagers, the Junior Club provides a variety of activities such as mini-golf and football. The property is a 1-hour drive from Faro International Airport. Free on-site car parking is available. ... more   less 
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Also Known As:
Sheraton Albufeira
Sheraton Algarve
Albufeira Sheraton
Pine Cliffs Hotel, a Luxury Collection Resort Albufeira, Algarve, Portugal

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