Stayed here for a week in October booked through Jet2. Flight and transfer were fine. We arrived at the hotel at 12 noon and encountered the legendary grumpy young man. The only information he willingly gave was that we couldn't get into our room for 2 hours - nothing about the hotel or its facilities. He grudgingly stored our cases behind the counter - I later discovered there was a room for this purpose as you would expect.
The room when we eventually got into it was a bit disappointing - room 501. We hadn't paid for a sea view so didn't get one - fair enough. None of the odd numbered rooms have sea views and what you get instead is pretty grim - you are facing an ugly car park and close to several busy roads. Lorries and buses drag themselves up the hill with their noisy engines. The room was fairly small and the beds hard. The glass panels in the shower didn't fit the doors so water gushed across the floor and we had to use our bath towels to soak it up. What on earth? The wifi doesn't reach room 501 (although it does cover most of the hotel) and 501 is right next to the maids' work station - lots of bustling outside our door all day. The balcony had six-inch gaps in the corners - very dangerous for toddlers as it is five floors up! The flat screen TV did have several British channels inc. BBC 1 and ITV.
Very strange piped music in the hotel - shrieky modern jazz which can only appeal to a few people, I would think. Man in the bar playing the organ and singing did a great job of clearing the room.
Having said all of the above, the hotel was mostly fine for a three star. We enjoyed the breakfast and we had a snack lunch in the restaurant a couple of times - omelettes, etc. - quite good value. We even tried the buffet one night - OK quality but not a huge choice.
The hotel describes itself as "boutique" and "exclusive" and goes on about its spa facilities - price lists everywhere you look. Boutique means more than painting one wall in each room a different colour, though - they have a long way to go. It is really nothing more than a decent three star hotel in a very fortunate location.
One member of staff on reception is famous on this forum for his rudeness and he seems to set the tone for others who think they are doing OK if they are not quite as rude and unhelpful as him. I wonder if anyone from the hotel ever reads these reviews? Perhaps they don't care as long as they are full.
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- Also Known As:
- Rocamar Hotel Albufeira
- Rocamar Exclusive Hotel & Spa Albufeira, Algarve, Portugal