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“Awful Beds” 4 of 5 bubbles
Review of Falesia Hotel

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Falesia Hotel
Ranked #3 of 162 Hotels in Albufeira
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Awful Beds”
4 of 5 bubbles Reviewed 4 August 2014

The staff were all excellent, the pool and surrounding gardens were fabulous. The dining room looked like it had recently been refurbished and was beautiful. The bedrooms were small, 12" between the bottom of the bed and the drawers making it quite difficult to walk past. The bathroom was dated, with cracked tiles, but was clean. The problem was the bed which squeaked constantly. Move a leg and it squeaked and if you try to roll over during the night the noise was so bad it woke you up. Such a shame because the rest of the hotel was beautiful.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank joanne9371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Gerente geral at Falesia Hotel, responded to this review, 21 August 2014
Dear Guests,

Thank you very much for your review and I am pleased to see that you have enjoyed most aspects of your holiday. We are always trying to do our very best and we are disappointed to see that some of your expectations were not met.

On the second day of guests stay I am sending a "Welcome letter" to all new arrivals with the hope that they have settled down and everything is as per guests expectations.
But if this is not the case I am kindly asking the guests to let us know immediately as we are pretty sure we can resolve most of the issues on the spot and and one can enjoy deserved break in full.

The standard rooms are not all of the same size and if there was a squeaky bed as well - which was annoying - the solution would be very easy as one would need to change the room (mattress?) and the issues would have been resolved. We are sorry if there might be some cracked tiles in some of the bathrooms (which we are replacing whenever we can) but we are planning and looking forward to complete refurbishment in the near future.

This is also for the benefit of all our future guests. Please talk to us and we would be doing our very best to resolve any expectations that we have not met. And if there are any special requests that you might have before your arrival - the same applies. I am sure you can understand and appreciate that we can not guarantee any special request (high floor, room views etc....) but you can be sure we will definitely try very hard to meet them.

Once again, I am very sorry that this time not everything was as per your expectations but do hope there will be an opportunity in the future when we can do much better.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,783 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (645)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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  • Spanish first
  • Any
English first
Brighouse, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

The Falesia Hotel lives up to its reviews set near the Grounds of a 5 Star Golfing Complex and a 10 min walk from beautiful sandy beaches which you can get to by walking through the Golf Complex.
The staff in all areas of the hotel are very friendly and helpful the Bar staff in particular work very hard to make your stay an enjoyable.Bedrooms are large and well furnished lots of cupboard space.The only problem we encountered was a smell on our corridor which was on the 6th Floor.
We reported the problem to the receptionist and men were working on the problem the next day.
Can recommend the food a good choice for everyone best we have had abroad at this type of Hotel
We.will be going back as we had such a relaxing and enjoyable holiday made all the better by such lovely staff

Room Tip: Rooms on the higher levels are have better views
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Geoff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

We have just returned from falesia hotel and miss it already would go back tomorrow . Hotel and staff great .food and weather fantastic.staff could not do enough for us .right from take off to landing Thompson staff were brill .room was very good with fresh fruit on arrival .would recommend to everybody.thank you see you soon.

Room Tip: Ask for quite room on high floor.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Philip H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rutland, United Kingdom
1 review
5 of 5 bubbles Reviewed 1 August 2014

First holiday abroad for a few years and glad we chose the Falesia hotel. On first arrival the hotel and surroundings were impressive, very clean and "green" . The room was excellent and the hotel itself was to a very high standard. The staff were very helpful (a special word for "Arnie" who kept us all laughing) The Thomson staff were also very informative , and not too" pushy".All in all a great hotel and I would have no problems recommending to anyone.

Room Tip: we had a room at the back which was quiet.
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  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

We decided to book this hotel after doing quite a bit of searching online and the feedback on TripAdvisor was a decisive factor.
I have to say that we are very happy with how our stay went, the hotel was great and the services were fabulous.
We arrived late on our first night and were greeted in our room with buffet food and champagne, not a bad way to start your holiday.
It's great if you're looking for a relaxing holiday in the sun.
I wouldn't say it's ideal for nightlife, if that's what you want as it's a bit off the beaten path.
There are a few good restaurants on the main road which are worth a go and the Falesia beach is quite close by.
It's a good spot to pick to travel around the Algarve as it's in the middle of it really. Albufeira is close by car and you get a lot of shopping and dining options there, as well as beautiful beaches.
Overall it was a great experience and we'd happily do it again, and we probably will :)

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cosmin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kidderminster
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

Just returned from the Falesia and wanted to say how much we enjoyed this lovely hotel. Would recommend it to everybody and would go back in an instant. Very friendly staff and the bottle of bubbly on my wife's birthday was a lovely surprise and a kind and generous gesture that was very much appreciated. Thank you! Typical of the attention to detail that made our holiday so special.

Room Tip: Choose a high room, overlooking the pool.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mistermandolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashby-de-la-Zouch, United Kingdom
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 30 July 2014 via mobile

This really is a wonderful place to stay and the best holiday I've had in a while. The hotel itself is very clean and tidy, our room was cleaned very well everyday.
It's the little things that's made our holiday so much fun and enjoyable. The staff carnt do enough for you, right from the ladies who cleaned our room to the wonderful Fabio cooking our breakfast. I carnt understand anyone who moans about this hotel as if you need anything they'll do it for you, I wanted an umbrella as some people do like to be selfish and get up early to take the best sunbeds but I just asked and was given one.
The entertainment team are fantastic and work really hard to make your stay fun even with the games around the pool.
Thank you Falesia staff, entertainment team and Carlos for a truly wonderful much needed holiday.

Stayed July 2014, travelled as a couple
Helpful?
Thank kingtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Falesia Hotel

Property: Falesia Hotel
Address: Pinhal do Concelho, Praia da Falesia, Apartado 785, Albufeira 8200-593, Portugal
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Albufeira
#3 On the Beach Hotel in Albufeira
#19 Romantic Hotel in Albufeira
Price Range (Based on Average Rates): £
Hotel Class:4 star — Falesia Hotel 4*
Number of rooms: 169
Official Description (provided by the hotel):
Falesia Hotel is located close to Falesia Beach (800mts) and the town of Albufeira and in the center of the Algarve. Falesia Hotel in Acoteias surprise you with tranquil gardens and ample spaces, where one can soak the sun, tranquility, fresh air and smell of the beautifull umbrella shaped pine trees.For you well being and complete relaxation, there is a large outdoor pool as well as indoor one with Jacuzzi, Turkish Bath and Spa. Falesia Hotel is offering 169 rooms - all of the with the balcony and the views either of the pool, gardens, mountains - or even the driving range of the next door Golf Course. All the rooms also come with LCD satellite television, air condition (cold / hot) and very important free access to Wi-Fi connection. Our elegant "O Lago" restaurant is overlooking the Falesia Hotel beautiful gardens with some small fountains and where our delicious Buffett meals are served. "Show Bar" is the place to be in the evenings where the entertainment is provided for all those that are ready to party (occasional entertainment during the winter only). "Palm Bar" is serving those fantastic cocktails and the rest of the refreshing drinks during the high summer months.All the Golfers don't need to go far. There is a Golf Course next to Falesia Hotel and Vilamoura - with its best Golf Courses in Europe - is only up to 15 minutes drive from the Falesia Hotel.And if you want to have much bigger selection of shops, restaurants, bars, discos and any other entertainment, it is only between 5 and 8.5 Km to get to the capital of Portuguese tourism - Albufeira.If you are after complete relaxation you do not need to look any further. It is all waiting for you in the Falesia Hotel... "Simply relaxing... Holidays with no children" ... more   less 
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Also Known As:
Falesia Hotel Albufeira, Algarve, Portugal
Hotel Falesia Algarve
Falesia Hotel Portugal
Falesia Hotel Algarve

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