After reading the reviews on here myself and my friend decided to book because of the good location and spacious apartments. We decided that we could live with "run down" for 11 days.
Indeed the run down condition was the least of our worries - and it is very badly run down. The bath was disgusting but we managed by just using the shower above.
The kitchen was badly equipped and self catering was impossible aside from salads. We bought a colander to make pasta one night. There are two electric rings and a microwave oven that looks like a real oven (no turntable). We asked for a kettle and got one. Apparently you can either have a coffee machine or a kettle - not both.
Sleep? Forget it. The beds in the bedroom were the worst I have ever experienced in my entire life. They were so hard that after 3 nights both my hips were bruised.and my back was so bad I could hardly walk. The fitted sheet was far too small for the mattress so made it even more uncomfortable. The window in the bedroom was on the corridor so the window and curtain had to be closed at all times - it must be unbearable when hot. The sofa bed where my friend slept was apparently better.
The cleaning was non existent until the day before we left (tip?)! We were there for 11 days. The sheets were changed once, as were the towels. We didn't complain but we did ask politely once for towels and it was like we had asked for the moon. One small soap when we arrived which was broken in two was never replaced. Bin bags and loo roll dished out on a hit and miss basis like we were on rations. Resorted to helping ourselves to loo rolls off the maid's trolley in the end.
The staff were polite but we felt it was superficial except for one of the receptionists who was genuinely helpful and the night porter.
The pool was dirty. There were no cushions on the few sunbeds and no parasols.
Had to wait two days for a light bulb to be replaced and only got that when we took it out ourselves and took it to reception.
When I arrived I was informed that the card reader was out of order and was asked to either go across the road to withdraw cash from the hole in the wall or to go to their sister hotel to pay by card. I asked would the machine be repaired - answer: no. I eventually paid the next day by giving my card details which were sent to the other hotel. Not a great solution.
There is absolutely no maintenance - we thought that it seemed they might be selling up so not prepared to sink any money into it. It would take very little to provide minimum comfort levels. Its a shame as the location is fantastic and the apartments are so spacious.
If it were to be renovated we would return but as things stand no way. You can't enjoy a holiday when you are deprived of sleep. Thank God for siestas on the sunbeds (with cushions) on the beach.
Check out time was 11am. We heard a guy requesting to keep the room until 12am. He was told he couldn't as the room was booked. The next day I asked same question to another receptionist. Reply was that it was no problem all rooms can be kept until 12am!
Think twice before you book this hotel.
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- Also Known As:
- Apartamento Almar Hotel Albufeira
- Apartamento Almar Albufeira
- Almar Apartments
- Hotel Almar Albufeira, Algarve, Portugal