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“Rude staff who Swear at customers, Bad service and Expensive for low standards”

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Albufeira Sol Suite Hotel & Spa
Dublin, Ireland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Rude staff who Swear at customers, Bad service and Expensive for low standards”
Reviewed 15 July 2011

Hi everyone,

The people who gave this hotel good marks must have stayed here before the current owners took over. From my title you can see that I was extremely unhappy with this hotel and it's low standard of service. I stayed here 16 days, 11 of which we did not get any room service or clean towels. Our bedsroom was infested with ants, the fridge leaked water constantly and the t.v and air conditioning did not work properly. When we asked for any of these things to be fixed the staff were extremely rude and even called me a B**ch one time I asked if I could have toilet roll as our room hadn't been serviced for nearly 1 week!!!

I spoke with the only nice staff member who told me he hated working here because he see's how customers are treated. He also told me that they started to over price everything when new management took over..... THEY EVEN CHARGE YOU 1 EURO TO CALL A TAXI!

We were there in a group 8 adults and 1 child who were in Portugal for a wedding. Everyday customers complained and everyday I witnessed the staff at reception ignoring them and swearing in portuguese. Our situation was so bad that the owner had to apologize personally and offered us 1 week free stay next year which we politely refused. I WOULD NEVER RECOMMEND ANYONE STAY HERE!!!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Adam1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (327)
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English first
York, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 July 2011

Stayed here for a week self catering, the apartment was clean and tidy and had everything you needed for doing your own cooking. The staff were friendly and helpful especially when we wanted to organise a trip.
Great location only five minutes to the main strip but quiet enough on a night time when trying to sleep, only 10-15mins to the beach.
Could do with more sunbeds around the pool, they have a rule where no one can resevre sunbeds but this didn't seem to be enforced so if your not down there early you'll find yourself on the grass with your towel!
All in all it was fine for a cheap week in the sun definitely worth a look if your after something half decent for a weeks stay.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank feebs87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 6 July 2011

This hotel is pretty basic in the rooms but clean and functional, the bar and restaurant and pool area are all very nice . But to be honest the price probably does reflect the standard , we got a good rate.
Its in a good area to get to everything eg bars and restaurants only a few minutes walk..
We had this holiday as a little 4 day break as the weather was so bad in the uk so did everything as cheap as possible starting with the hotel we then booked unbelievably cheap Ryan air flights 42 euro return per person (hand luggage only). We found a cheap transfer company called yellowfishtransfers it was well priced we could of booked a shuttle as they are cheap but if you are on a short break like us it does not compense cos you are on the bus so long dropping off you loose half a day and actually for 4 people doesnt work out much cheaper as you pay per head not per car. Our transfer took half hour only.
The resort itself has everything you expect from a comercial resort but for us it was the sunshine we were seeking

Stayed June 2011, travelled with friends
Helpful?
Thank lornakeyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockport
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 July 2011

One thing about this hotel is the bar staff are brillant. We spent 5 days sat round the pool and the pool bar staff go out of there way to help you..Great fruit cocktails!!!..

The rooms are modern and clean. But there was 5 girls for 5 days and they did not change the towels once. ewwww!!..

Room Tip: Take towels
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  • Stayed April 2011, travelled with friends
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Helpful?
1 Thank lie2510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 June 2011

Just came back from Dom Pancho in Portugal. This was a bad experience for us. We booked to stay here at a cost off 920 euro as we booked a pool view, On arrival we were asked for our passports, which we handed 2 a receptionst, she proceeded 2 tell us that we were going on they 5th floor with a land view. We had advised her that we had booked and paid for our pool view before we got their. She was very insistent that know land view and that was it, So we were ordered 2 stay in room 123 land view, When you looked out over they balcony their was wheelie bins, and a busy road. We asked for they manager and was told their was no manager, we then asked for they sister hotel, we were told that their was none either. She then told us if we payed another 70 euro that we could move to a room with a pool view... We contacted a person from Thomas Cook who we booked they holiday through, and did not get any help what so ever, as regards to why we were charged another 70 euro. During our stay they beds were not changed for they whole week... and they towels were only changed once. You had 2 pay for remote for TV and Air con and also for they safe. My card was swallowed at they ATM machine by they supermarket facing rumours resturant, No 1 knew who owned they machine their was no number to contact anyone either. They beech was a 20 min walk which was very hilley, pavements are cobble stone and very slippery. Land view rooms on 5th floor have plenty off ants so if you like ants you will love this floor..... I would not recommend these apts to any one.....

Room Tip: Rooms with even numbers are pool views,
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  • Stayed June 2011, travelled as a couple
    • Value
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Helpful?
2 Thank Veronica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2011

great place to stay. very clean , fantastic pool swam every day. 1 bed apartment big enough for 2 people, staff very helpful , it was a very chilled atmosphere and rumours bar next door was a great place to eat, will be back in october for another week. no noise at night so got a good sleep,

Room Tip: ask for pool view fantastic.
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  • Stayed May 2011, travelled as a couple
    • Value
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    • Service
Helpful?
2 Thank trinity1086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 June 2011

Advise: Don't pay for a pool view the street this hotel is on is not noisy at all.
When I first arrived at my room I thought it would be bigger. The room was a nice size, not too small not big. It was a 1 bedroom, which consisted of a kitchen area, table and chairs and a couch which converted to a bed. Then there was shutters you could pull across to divide the bedroom from the living area. It was all really open plan. I would have liked if there was a wall between the living area and the bedroom rather than pull across shutters. The room had air conditioning and a TV. There is also a safety deposit box.

The room very clean. No insects, I was reluctant after reading other reviews thinking the place would be crawling with ants, but this was not the case in the room I stayed in. Nor did I ever see any ants in any part of the hotel. The cooking facilities are very basic. There is 2 rings and a microwave. This is fine for breakfast and lunch but one is limited when it comes to making dinner in the apartment. The hotel also has villas just off the pool. The stag parties I saw, all stayed in these villas. The hotel was not noisy at night, no more than any apart hotel in tourist destinations.

I used the hotels outdoor pool, which gets busy in peak season, July and August, but you can still have a pleasant swim. The pool is shallow at one end and deep at the other. Its about half shallow and half deep. The deep end is deep! Reaching 3.30m in the deepest part. Ideal for jumping in! Inflatables are aloud. The pool has steps which go down gradually at the shallow end making it easily accessible for all ages. The hotel serve drinks and lunch in a cafe just off the pool. Sun beds are not too plentiful and they are almost all taken by about 8.15 in peak.

There was a nice mix of nationalities staying in the hotel. Lots of Irish and English.

The location of Dom Pancho is fantastic it is only 5 minutes from the strip. There are also lots of places to eat closer to the hotel, I'd recommend the strip. There is a super market just up from the hotel, across the road. I think its called St. Eilua or something. It is handy for water as its so close to the hotel. The Ecomarte is a supermarket which is further left up the road. It is much better price wise and the rolls and bread is fresh!

There is a 24 hour reception. The hotel offers massages, which are done by a lady right by the pool. There is also a bar which closed about 3pm ish (peak). There is a games room with air hockey, pool tables, pinball etc. There is Wifi

Room Tip: Don't pay the extra for pool view! Do without.
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  • Stayed July 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank padocon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Albufeira Sol Suite Hotel & Spa

Property: Albufeira Sol Suite Hotel & Spa
Address: Corcovada, Areias de Sao Joao, Albufeira 8200-664, Portugal (Formerly Dom Pancho Aparthotel)
Region: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #10 of 125 Speciality Lodging in Albufeira
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Albufeira Sol Suite Hotel & Spa 4*
Number of rooms: 220
Official Description (provided by the hotel):
The ALBUFEIRA SOL HOTEL APARTAMENTO & SPA **** after a full renovation and redecoration asserts itself as a modern luxurious 4 ****, which provides guests with all the comfort and service of the highest quality in all inclusive. Its location, range of services, wellness and hospitality is the ideal choice for your stay. In vacation or working we bring you together all the conditions to offer "a relaxing and enjoyable stay". Share your holiday with us and enjoy excellent access to the best beaches in the Algarve! ... more   less 
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Also Known As:
Dom Pancho Aparthotel Albufeira
Dom Pancho Portugal
Dom Pancho Algarve
Dom Pancho Albufeira
Dom Pancho Aparthotel Hotel Albufeira
Albufeira Dom Pancho
Albufeira Sol Suite Hotel & Spa Algarve, Portugal

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