The people who gave this hotel good marks must have stayed here before the current owners took over. From my title you can see that I was extremely unhappy with this hotel and it's low standard of service. I stayed here 16 days, 11 of which we did not get any room service or clean towels. Our bedsroom was infested with ants, the fridge leaked water constantly and the t.v and air conditioning did not work properly. When we asked for any of these things to be fixed the staff were extremely rude and even called me a B**ch one time I asked if I could have toilet roll as our room hadn't been serviced for nearly 1 week!!!
I spoke with the only nice staff member who told me he hated working here because he see's how customers are treated. He also told me that they started to over price everything when new management took over..... THEY EVEN CHARGE YOU 1 EURO TO CALL A TAXI!
We were there in a group 8 adults and 1 child who were in Portugal for a wedding. Everyday customers complained and everyday I witnessed the staff at reception ignoring them and swearing in portuguese. Our situation was so bad that the owner had to apologize personally and offered us 1 week free stay next year which we politely refused. I WOULD NEVER RECOMMEND ANYONE STAY HERE!!!
- Official Description (provided by the hotel):
- The ALBUFEIRA SOL HOTEL APARTAMENTO & SPA **** after a full renovation and redecoration asserts itself as a modern luxurious 4 ****, which provides guests with all the comfort and service of the highest quality in all inclusive. Its location, range of services, wellness and hospitality is the ideal choice for your stay. In vacation or working we bring you together all the conditions to offer "a relaxing and enjoyable stay". Share your holiday with us and enjoy excellent access to the best beaches in the Algarve! ... more less
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- Also Known As:
- Dom Pancho Aparthotel Albufeira
- Dom Pancho Portugal
- Dom Pancho Algarve
- Dom Pancho Albufeira
- Dom Pancho Aparthotel Hotel Albufeira
- Albufeira Dom Pancho
- Albufeira Sol Suite Hotel & Spa Algarve, Portugal